Anonymous
map-marker Portland, Maine

I would like to buy some warriors books ( cat )

I tried to order some books and it wouldn't let me use a gift card because it wasn't a warrior's gift card.

rodriguezannette41@***.com

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Resolved
Raul F Lbm

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Resolved: No answer

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Contains 1 confidential file for company representatives
Updated by user Jan 06, 2025

Company fixed the issue and I have been provided with apology. They delivered the order

Updated by user Dec 06, 2024

My nice ask me for dose cats

Original review Dec 06, 2024

My story is that I bought a set of cats from the Warrior Cats store a week ago. That same day, I also made purchases on many other websites.

As of December the sixth, I still have not received an answer from them and I don't even have the tracking number. I'm starting to think it's a fraudulent site.

Be careful when buying from them. They lie about the times and the stock.

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Loss:
$98
Cons:
  • No phone contact no delivery but took money
  • Not customer oriented company
  • I would expect to have at least a way to contact you

Preferred solution: Deliver product or service ordered

User's recommendation: Just don’t trust

Resolved
Peter C Kyl

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Verified Reviewer
| map-marker Maplewood, New Jersey

Resolved: Made an order but never received it

Updated by user Jan 01, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 17, 2024

I ordered a plush doll from them last month. I never received it and the store never responded to numerous emails seeking information.

They got my $49 and I got nothing. It's the same as stealing.

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User's recommendation: Avoid. Thieves

Olga K Dby

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Verified Reviewer

More then week after order - still not sent

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I ordered a gift more than a week ago - still no news about the shipment and they have not answered my email.

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Loss:
$24
Pros:
  • Assortiment
Cons:
  • No order
  • No money

Preferred solution: Deliver product or service ordered

User's recommendation: don't do it

Patrycja G Vrf

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Verified Reviewer

Additional charges added

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I have revived from forwarder invoice with additional payments ( vat and custom duties including custom clearance for proper commodity code). Unfortunately at the purchase time l was not informed by You, and it was not mentioned nowhere at the web page that additional charges as taxes will be added. I bougt via EU paage, according to the rules/ customer orinetend You should inform me that goods are not produced at EU, so I will pay additional charges connected with that

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Loss:
$50
Cons:
  • Despite many email still did not register claim
  • Not customer oriented company

Preferred solution: Price reduction

User's recommendation: never buy there

Anonymous
map-marker Irving, Texas

Got duplicates I didn’t order and they are blaming me

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I ordered several items on 11-29. On 12-2 I ordered one more thing and asked if they could add it to my previous order to avoid shipping for the one item I ordered on 12-2.

There was no phone number to reach them.

I ended up with a duplicate of my order of 11-29 and was charged again. Once again no way to call to discuss!

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User's recommendation: Don’t

Terri R Ipv

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Missing order

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Contains 1 confidential file for company representatives
Updated by user Mar 07, 2023

NOT RESOLVED!! I WANT A REFUND!!!

Updated by user Mar 07, 2023

Not resolved at all! I am very pissed.

I can send you proof that I had the order and that the money was taken from my account. At this point, since they cannot provide the product when I ordered it in November 2022, I need a refund. I would NEVER recommend them to anyone!

They just keep sending an email saying that they will get in touch with me. It's been five months!!!

Original review Jan 30, 2023

I ordered a shirt for my granddaughter three months ago. It was supposed to be a Christmas gift.

The money has already been taken from my account. I need to speak to someone to find out where its at or get a refund.

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Loss:
$45
Cons:
  • No phone contact no delivery but took money

Preferred solution: Deliver product or service ordered

User's recommendation: I have not received an order from three months ago but the money has been taken from my account. No one will respond to my emails and no phone number to call. I feel like my money has been stolen and my granddaughter is very upset to not receive her Christmas gift!

barbara H Lqd

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I paid for an order of bundle of three warrior cats. NO package!! Paid $52.96 refund or get me my order.

Contains 8 confidential files for company representatives
Updated by user Jul 18, 2022

That company ecty or what ever it was when I made the order it went toWarrior Cats USA Checkout.What more can I say. I am helpless to get the package or any help.I will have to have my credit card company recover my money unless I get those cats soon, I waited to have them available for my great-grand daughter who loves the whole Warrior Cat books and cats.

As soon asthey were available I ordered them; I told her they were coming and now she is looking for them everyday. Please get this straightened out.Barbara Hefner Parksbarbara9228@***.com

Original review Jul 18, 2022
Barbara Hefner Parks 258 Morse St, Coldwater, MI 49036. Ordered it weeks ago and was notified it was shipped.

SO NO PACKAGE. Child disappointed and I feel very cheated. I have ordered in the past with no problem. Fed Ex sent a notice a problem with delivery and gave me wrong code.

Fed Ex said there are not enough numbers in the code. Can you resolve this?

If not I want a refund!
barbara9228@***.com
You already have my credit card info and I am reluctant to put it on here. I have already had a card compromised and don't want it to happen again.
Barbara Hefner- Parks barbara9228@***.com You have that number wrong on you e-mailed receipt.
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Loss:
$53
Cons:
  • I would expect to have at least a way to contact you

Preferred solution: Deliver product or service ordered

User's recommendation: not to bdo business with you at all.

Danielle S Zkg

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Haven't received order & customer service is Aweful!

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Warrior Cats Store - Haven't received order & customer service is Aweful!
Warrior Cats Store - Haven't received order & customer service is Aweful! - Image 2
Contains 1 confidential file for company representatives

I ordered items on November 30th thinking I would have them in time for my daughters birthday on December 13th based on the 2-3 days processing is says on their website. After 5 days and no shipping notification I reached out to them and received a response right away informing me that the shirt I purchased in my order take 2-3wks to ship.

I responded to ask if I would have the items before Christmas and was assured that since my order was placed before their December 10th cut off date for delivery of orders by Christmas, I would have it in time. Come December 21st still not shipping notification, so I reached out again asking where my order was and instead of them responding I got a shipping notification saying my order was going out with UPS 2day air. I go to check the tracking on the 23rd to see if it where it was since I hadn't received the "your order is out for delivery" notice from UPS since I have an account with them, and they didn't even ship the package, so I emailed them again got no response and still haven't gotten one or my order!

Now we don't have the "big" present from Santa for my daughter, and I don't know what we are going to do. HORRIBLE customer service!!!

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Loss:
$79

Preferred solution: Let the company propose a solution

User's recommendation: DONT BUY FROM

Ken C Tmy

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Verified Reviewer

Bad service/no product received

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Ordered product 8/15/20 and received response that an email will be sent out when ready to be shipped. Inquired about product from customer service on 8/20 and was told it was an out of the country item that will be shipped in 4-6 wks.

Waited 8 wks and re-inquired as I was still without an email confirmation of the item shipped. Was told at that time they would inquire the next day, after 2 weeks I inquired yet again on 10/27 and was told that the shop never sent the order to the vendor or checked if the vendor received the order.

Was told that I could get my money back, and waiting to find out if that will take 4-6 weeks. In the meantime having to explain to my daughter she won't get her item she paid for.

View full review
Loss:
$18
Pros:
  • Nice website
Cons:
  • Unfulfilled orders
  • Bad service
  • Poor communication

Preferred solution: Full refund

User's recommendation: Do not purchase from www.shopwarriorcats.com

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