Patrycja G Vrf

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Additional charges added

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I have revived from forwarder invoice with additional payments ( vat and custom duties including custom clearance for proper commodity code). Unfortunately at the purchase time l was not informed by You, and it was not mentioned nowhere at the web page that additional charges as taxes will be added. I bougt via EU paage, according to the rules/ customer orinetend You should inform me that goods are not produced at EU, so I will pay additional charges connected with that
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Loss:
$50
Cons:
  • Not customer oriented company
  • Despite many email still did not register claim

Preferred solution: Price reduction

User's recommendation: never buy there

Anonymous
map-marker Irving, Texas

Got duplicates I didn’t order and they are blaming me

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I ordered several items on 11-29. On 12-2 I ordered one more thing and asked if they could add it to my previous order to avoid shipping for the one item I ordered on 12-2. There was no phone number to reach them. I ended up with a duplicate of my order of 11-29 and was charged again. Once again no way to call to discuss!
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User's recommendation: Don’t

Terri R Ipv

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Missing order

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Warrior Cats Store - Missing order
Updated by user Mar 07, 2023

NOT RESOLVED!! I WANT A REFUND!!!

Updated by user Mar 07, 2023

Not resolved at all! I am very pissed.

I can send you proof that I had the order and that the money was taken from my account. At this point, since they cannot provide the product when I ordered it in November 2022, I need a refund. I would NEVER recommend them to anyone!

They just keep sending an email saying that they will get in touch with me. It's been five months!!!

Original review Jan 30, 2023
I ordered a shirt for my granddaughter three months ago. It was supposed to be a Christmas gift. The money has already been taken from my account. I need to speak to someone to find out where its at or get a refund.
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Loss:
$45
Cons:
  • No phone contact no delivery but took money

Preferred solution: Deliver product or service ordered

User's recommendation: I have not received an order from three months ago but the money has been taken from my account. No one will respond to my emails and no phone number to call. I feel like my money has been stolen and my granddaughter is very upset to not receive her Christmas gift!

barbara H Lqd

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I paid for an order of bundle of three warrior cats. NO package!! Paid $52.96 refund or get me my order.

Updated by user Jul 18, 2022

That company ecty or what ever it was when I made the order it went toWarrior Cats USA Checkout.What more can I say. I am helpless to get the package or any help.I will have to have my credit card company recover my money unless I get those cats soon, I waited to have...

Original review Jul 18, 2022
Barbara Hefner Parks 258 Morse St, Coldwater, MI 49036. Ordered it weeks ago and was notified it was shipped.

SO NO PACKAGE. Child disappointed and I feel very cheated. I have ordered in the past with no problem. Fed Ex sent a notice a problem with delivery and gave me wrong code.

Fed Ex said there are not enough numbers in the code. Can you resolve this?

If not I want a refund!
barbara9228@***.com
You already have my credit card info and I am reluctant to put it on here. I have already had a card compromised and don't want it to happen again.
Barbara Hefner- Parks barbara9228@***.com You have that number wrong on you e-mailed receipt.
View full review
Loss:
$53
Cons:
  • I would expect to have at least a way to contact you

Preferred solution: Deliver product or service ordered

User's recommendation: not to bdo business with you at all.

Danielle S Zkg

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Haven't received order & customer service is Aweful!

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Warrior Cats Store - Haven't received order & customer service is Aweful!
Warrior Cats Store - Haven't received order & customer service is Aweful! - Image 2
Warrior Cats Store - Haven't received order & customer service is Aweful! - Image 3

I ordered items on November 30th thinking I would have them in time for my daughters birthday on December 13th based on the 2-3 days processing is says on their website. After 5 days and no shipping notification I reached out to them and received a response right away informing me that the shirt I purchased in my order take 2-3wks to ship.

I responded to ask if I would have the items before Christmas and was assured that since my order was placed before their December 10th cut off date for delivery of orders by Christmas, I would have it in time. Come December 21st still not shipping notification, so I reached out again asking where my order was and instead of them responding I got a shipping notification saying my order was going out with UPS 2day air. I go to check the tracking on the 23rd to see if it where it was since I hadn't received the "your order is out for delivery" notice from UPS since I have an account with them, and they didn't even ship the package, so I emailed them again got no response and still haven't gotten one or my order!

Now we don't have the "big" present from Santa for my daughter, and I don't know what we are going to do. HORRIBLE customer service!!!

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Loss:
$79

Preferred solution: Let the company propose a solution

User's recommendation: DONT BUY FROM

Ken C Tmy

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Verified Reviewer

Bad service/no product received

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Ordered product 8/15/20 and received response that an email will be sent out when ready to be shipped. Inquired about product from customer service on 8/20 and was told it was an out of the country item that will be shipped in 4-6 wks. Waited 8 wks and re-inquired as I was still without an email confirmation of the item shipped. Was told at that time they would inquire the next day, after 2 weeks I inquired yet again on 10/27 and was told that the shop never sent the order to the vendor or checked if the vendor received the order. Was told that I could get my money back, and waiting to find out if that will take 4-6 weeks. In the meantime having to explain to my daughter she won't get her item she paid for.
View full review
Loss:
$18
Pros:
  • Nice website
Cons:
  • Bad service
  • Poor communication
  • Unfulfilled orders

Preferred solution: Full refund

User's recommendation: Do not purchase from www.shopwarriorcats.com

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