New Reviewer

Never paid my claim

I paid $1250/- for my new toyota in 2005. Never had trouble with the car till 99000 miles. During service dealer found that car had a leaky water pump and needs to be replaced and also some kind of belt that is damaged. This was supposed to be covered by warranty direct and I called them for same. Rep on phone told me that I can go to any dealer or shop that I wanted too and they will take care of it. I went to dealer next day and they fixed everything and charged me $400/-. I paid erything as it was weekend and warranty direct was closed. I submitted my claim as warranty direct suggested me (they asked me to fax invoice) but heard nothing from them for 10 days. I called again and they told me that they never received my fax, I faxed again and again had to wait for a week. Called them again and they told me that they are working on claim and will let me know soon. I called them again next day and they told me I have paid too much for water pump replacement at the dealer and they will not pay me as per contact. After my $100/- deductible they paid me 80/- for both the belt and pump which was completely unacceptable. I felt cheated - First place they told me to go anywhere (if they could not afford a dealer they should have told me same) - Second, when I bought warranty they never told me that they pay only national averages for repairs (repair shops being expensive in my area is not there concern) - Third, they handled claim very unprofessionaly (no follow up etc)....they just kept delaying. Overall - avoid them
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#173633 Review #173633 is a subjective opinion of poster.
Seattle, Washington



Canadian extended auto warranty plans from Warranty Direct are full coverage warranties for new and used cars. Warranty Direct is one of the largest independent ...

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