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BUYER BEWARE: I researched many different warranty companies and finally decided to go with Warranty Direct for two particular reasons: (1) they warranty the vehicle for repairs up to $12,000 rather than simply the value of the vehicle. In other words, if the vehicle is only worth $2000 they will still pay up to $12,000 in repairs;(2) they were considered by their competitors as a recognizable company. I decided to sign up and I understood that...
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h.kitchener

h.kitchener Wait and see what the attorney can do for you, but I seriously question whether you knew the vehicle had a problem and signed up for the warranty coverage, waited the required...

1.9
I liked
  • Cheaper than buying warranty from dealer
I didn't like
  • Misrepresentation about coverage
  • I still had to pay hundreds more to get the car fixed
  • Did not cover new part when needed
My wife and I entered into a contract for extended service on my 2009, Mercedes Benz GL450 vehicle on August 16, 2016. On December 2, 2016, we delivered this vehicle to Mercedes-Benz of Sugarland, 15625 SW FRWY, Sugarland, Texas 77478. We dropped it off for regular maintenance and a problem with the radio volume and cruise control. It was discovered during the maintenance that the vehicle had numerous other problems of which, contrary to what we...
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1.3
I didn't like
  • Lied about coverage
  • Misrepresentation about coverage
#985469
Purchased this warranty for my 2006 Diesel truck, truck has 148k miles. Have been making payments on the plan for over 20months. I have 4 payment remaining and filed a claim for the first time. Truck has a transmission leak and needs to replace catalytic converter, Dodge dealer calls to get authorization and warranty direct denies all repairs. Warranty direct states leak is only in 1 place, that the leak needs to be multiple places to be...
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1.6
#958872

Short Review for November 11, 2016, Other

#953323
1.0
I would not recommend any one to get this company for there ex.warranty look some where else they are full of it
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Warranty Direct Auto Warranty Review

#924199
1.0
This is the worst company I've ever delt with. I can't even believe they get away with treating their customers this way.... Freud.
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Warranty Direct Car Warranty Review

#900568
1.2
They are a blindsided business and don't pay like they supposed but instead try to convince me that I was over charged.what bmw shop you know charges under 100 dollars for labor. Nor in my contract does it states a reasonable price for parts.
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Warranty Direct Car Warranty Review

#857818
I've been with warranty direct did over five years and can say I've been very pleased to date. I just recently purchased s extended warranty on Lincoln Navigator and it very pleased. Fred Doughty
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We have a real issue the oil pump failed and Warranty Direct has put off deciding if they will pay for and demanding that I pay for over 2500 dollars of diagnostics and has not provided the rental coverage and now wants more diagnostics that I am responsible for. My mechanic is disgusted and has said that he has worked with many extended warranty companies but one as deceitful as Warranty Direct. Save your money DO NOT BUY THEIR SCAM policy...
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1.2
I didn't like
  • Liars
#954372
Scam! Absolute garbage and lies. They gave me the run around when it was time to pay up for coverage. They said they have to send a field agent to review the claim which will take up to 72 hours. Cancelled it and paid for my repair out of pocket because I can't be without my car for over 3 days while they *** each other off to decide how to *** the consumer over. Can't wait to see them on American Greed .
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I had a contract with Warranty Direct for a liitle over 4 years with 46000 miles left on the contract. I didn't have any issues with filing claims but what I did have an issue with was when I sold my car. I was told to fill out the cancellation form and have it notarized. I faxed the forms to them and followed up to find out what my refund would be. I was told no refund was due. I asked if they could email me a breakdown of the calculations....
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2.8
#931331
We purchased a $1265 extended warranty, which we NEVER used, from Warranty Direct (WD). We owned the car for 69 months, under a 72 month warranty. When it came time to sell the car I emailed WD a request to cancel and refund any remaining monies- which was of a small amount ($65-$70). At first my phone calls and emails- went into a black hole. The only way I finally got action from WD was to do all future correspondence by email to:...
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I have a 2003 Infiniti G35 with 128,000 miles excellent condition. I was told I have $12,000 coverage for the next 5 years. I had an transmission problem so I called Warrenty Direct to ensure if I need replacing transmission I am covered. No only $2,200 for trains problem, trans is $5,500 at Infiniti! I went to trans shop it was the valve body $2,100. They paid me $300 less than I thought because part more expensive than average price. It was...
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I have a 2008 BMW 750Li. I purchase coverage a couple of months ago. I had to wait the 1st 30 days before coverage kicked in. However the 1st claim a tried i had transmission failure. I took it to a reliable specialist they requested a freeze frame data report from the shop. They did not have the capability to run the report. So i could not provide that. I accept that. i submitted a 2nd claim (alternator). this time i took it to an...
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1.1
I didn't like
  • Policy has double stanards
  • Did not cover new part when needed
  • I still had to pay hundreds more to get the car fixed
#891015
Warranty direct is a scam to no end...they try and find every loophole not to honor their service...customer Dis Service rep name Tyreke had the audacity to say most mechanics used previous experiences to make assumptions why cars have issues..he also stated because the mechanic didn't tell him they broke it down to find the issue and because he said O ring..my claim was denied. The sales guy told me everything internal regarding the engine was...
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