Warner Leisure Hotels
Warner Leisure Hotels Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Warner Leisure Hotels has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Staff running the wellness break.
Cons: Dirty.Recent recommendations regarding this business are as follows: "Don’t go", "It’s good", "Be aware of the ‘hidden costs’ i.e. pre-booking theatre seats.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Warner Leisure Hotels has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Staff running the wellness break.
Cons: Dirty.Recent recommendations regarding this business are as follows: "Don’t go", "It’s good", "Be aware of the ‘hidden costs’ i.e. pre-booking theatre seats.".
Review authors value the most Billing Practices and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Slough, Slough
Booking ref 1371****
I cancelled this booking on 5th May 2024,. I have called twice since then regarding my refund of £200, which still hasnt been received.
Kindly refund my deposit as soo as possible.
As a platinum customer i am very disappointed in how you are handling this, so far your customer service staff have not been helpful at all. Please expedite the refund with kmmediaye effect.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hungerford, England
Dirty room, mould, NO way of complaining properly!
No matter how I try Warners wont respond to my complaint. I have filled in their forms, written and emailed and they say Ive missed parts out so it cant be accepted.
My room smelt as soon as I opened the door.
It was cold so I went to shut the window and found mould all around the windows. It was a Wellness Break and breathing in mould spores isnt what I had in mind! The paint was peeling which I can take but dirt and grime I cant. The bathroom door wouldnt shut so we had no privacy.
The bathroom shower had black mould and dirt all over the floor. The guy in reception didnt even look up when I voiced my concerns just handing me a key card to look at another room in the same block. This was just as bad with mould too. I refused this room and the reception guy just shrugged saying I could come back at 5pm as there may be another
available.
This one was EXACTLY the same only had a strong smell of cigarette smoke! When I returned to reception a woman was there. I said I didnt want that one either and she said ok..leave the key on the counter and carried on typing.if it wasnt for the fact the staff taking the wellness break in another part of the hotel were brilliant we would have walked there and then.
We stayed out as long as possible as we didnt want to go back to the room. We payed over £1240.00 for 4 nights .
The least you expect is a clean room . Awful.
- Staff running the wellness break
- Dirty
Preferred solution: Full refund
User's recommendation: Don’t go
Southampton, Southampton
Cancellation Problem
had fully paid for weekend of 6th September, Motown, and was so looking forward to
going, my father was being looked after in Hospice.
My father passed away on the 4th September which I wasnt expecting at this time.
I contacted you, to inform you this, to sort my break for a few weeks time,And was told no refund or transfer, I was so upset by this.
I was so looking forward to the break, as I had heard such good things about about the weekends.
I cant express how upset and disappointed, with your reactions to this genuine reason.
I hadnt realised about the £30 insurance.
I was in such a stressful situation at the time, and a break was instructed by doctor, so you can imagine,
My sincere disappointment is so much I am not able to put it into words.
I am hoping that you realise my genuine appeal, for you to enable me to have a weekend stay with you.
I look forward to hearing from you in the near future.
Regards
Barbara
Nunn-Clarke
0772552****
Ps if you wish I can email you a copy of death certificate
Sent from my iPad
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Newport, Newport
Unable to use pool
Having visited Gunton Hall before I invited friends to join us saying that the warm pool would be good for our health issues .
I was totally disappointed to find that the pump had broken down and the pool and surrounding area was not very warm at all Even the staff had jackets on .
Travelling 2 and half hours each way to find facilities not operating as per standard was to say the least very very disappointing.
I found the pool/snooker area was also cold and in a very poor state .
Please contact me asap to help resolve these issues .
A very upset customer.
Mrs Chrystine Cox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received confirmation of booking
Booking Ref ...
I have not yet received any confirmation of my booking for Sinah Warren from June 6th to 9th.
Also, we are a large group booking.
All my friends received a £10 discount, yet when I booked I was told I was not entitled. I have tried calling several times and waited each time for over 15 minutes before giving up, so I am not at all impressed with your customer care.
Please confirm my booking!!
Preferred solution: Co formation of my booking
Scunthorpe, North Lincolnshire
You asked
Good good good good good. You are wasting my time now. XXXXXyyyzzzzzaaaabbbbccccddddeeeeffffgggghhhh
User's recommendation: It’s good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folkestone, Kent
Disgruntled guest and seemly no recourse to vent my opinion
We stayed at Sinah Warren for a 3 night New Year break. We feel aggrieved that it is not made clear on booking is that in order to have an unobstructed view of the stage we needed to pay a further £10.00 per person per night.
We feel this surreptitious way of gleaning extra money from the unsuspecting guest. The powers that be may think that its a matter of choice; that those who wish to, will willingly pay the extra. However, not all guests are in the position to do so, thus I believe marginalises the less advantaged. This monetary policy can cause ill-feeling and I feel an absolute disgrace.
In addition, we enjoyed using the spa facilities but the jacuzzi, sauna and steam room was turned off on New Years Day.
We were given no reason for this. How is this consumer friendly?
User's recommendation: Be aware of the ‘hidden costs’ i.e. pre-booking theatre seats.
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I hate to break it to you, but no less advantaged people are staying at the Sinai Warren over New Years for three nights. You sound ridiculous speaking about being marginalized. The less advantaged are working extra shifts over the holiday and planning their monthly food budget with about half the money you spent on your room/tickets.
Firstly, we were given this break as a gift. Fact: Over a quarter of pensioners in the UK rely solely on their state pension.
I am just one of the unlucky women that fell short of three years of qualifying for a full state pension. Like many women of my age, I raised a family on minimum wage, finding any work that would fit around my family’s needs. Working evenings and weekends so as to save on childcare costs. A divorce after 20 odd years of marriage, plus changes in the law ensuring a divorced woman can no longer claim on her ex husband’s pension meant a reduced state pension.
The point I’m making is that many people who stay at Warners are not necessarily affluent. As you point out, a Warner break, especially over the festive season is not cheap. However, many guests save up all year for this. They don’t have the luxury of a summer holiday, that many people take for granted.
I wrote this review to highlight the unfairness in Warners ‘hidden costs’ to guests. To not make clear on booking that guests will be required to pay £10.00 per person per night to reserve a seat for the evening show is scandalous and in many ways, despite your opinion, I still believe this monetary policy does marginalise their clientele, simply because not everyone can afford this extra cost.
I know that young people are struggling with the cost of living, which is impacting on every area of their life. But so are a great many pensioners.