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The lenses only had the correct prescription directly in the center of the lense. If I looked where to the side of the lense it was completely blurry and made me feel sick to wear them. Their customer service told me there was nothing they could do, but that maybe I...
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1.2
#1000049
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After receiving two home try-on orders successfully, I ordered a pair of glasses. The USPS was unable to deliver the glasses because the apartment unit was missing, even though both home orders had been delivered successfully without issue. I saw immediately on the...
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Anonymous
Anonymous

This doesn't sound like a warby Parker problem. It's a usps problem. Maybe the first time you called the information wasn't scanned in yet. And it seems your postal worker sho...

2.6
#919218
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I have 6 pairs of glasses from Warby Parker, 4 pair of progressives, 2 pair of sunglasses. I absolutely love all of them! Best glasses I've ever had. The biggest problem I have is deciding which pair to wear! They never break. Quality and customer service is...
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#863176
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Sample Charges Review

Warby Parker Eyewear
#498661
If you don't return the "samples" within five days, they go ahead and charge you. 5 samples is just about $500. Shrewd way to do business
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Glad they are disrupting the monopoly on eye glasses. Great selection of frames. However, WB is only good for single vision. You still need an overpriced local OD for progressive lenses. I need to enter 100 words. I need to enter 100 words. I need to enter 100 words ....
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Anonymous
marty

disagree.I have used Warby Parker for progressive lenses and they have been great also. I have 4 pair of progressives and 3 were perfect out of the box. On one pair the fram...

I liked
  • Eyeglasses
I didn't like
  • Eyeglasses
#862899
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I'm very disappointed . I was excited to visit the place after I watched the owner himself talking highly about the company. The stuff have no basic knowledge about the glasses. Poor I mean very poor customer service. It horrible feeling being there . They could not...
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1.2
#856622
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Bought the frame and lens from them in Dec 2015. Lens scratched and needed to be changed which, according to their policy, they do. However, since the original Rx expired since then, they absolutely refused to change the lens without getting a new Rx. Nothing changed...
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Anonymous
Anonymous

As an MD, I am also surprised that you are so upset about having to get a new script....very similar to when a patient has to see the Doctor before refilling their reflux meds...

Anonymous
Anonymous

As an MD, I'm surprised you don't know the legal reasons for not honoring an expired prescription...

1.8
I didn't like
  • Customer service
#849393
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Warby Parker is a poor excuse for a company. I ordered glasses from them on the free home try-on. I never received the trial. I live in Florida, and the glasses were delivered o Sacramento, CA. These glasses were literally shipped to the wrong coast over 3,000 miles...
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Anonymous
Teresa

Did they actually make you pay? I am wondering what has happened.

1.3
I didn't like
  • Shipping
  • Incompetence
  • Customer service
#829535
Reply to reviews
I bought several pair of glasses. Their great design is what made me buying them. But I ordered 2 pairs with the same prescription within a year. The prescription was wrong. It's only this past week when I when to shop to a regular optician nearby that I asked about...
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#745407
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Resolved

After going through the lengthy process of getting my prescription filled, I was super excited to be able to finally afford glasses per their website and ads. After receiving the home try-ons I found the pair I liked, submitted my pupil distance and finally placed the...
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1.9
I liked
  • At home try-on
I didn't like
  • Poor service
#742037
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Warby Parker service is below sub standard. It is certainly not consiatent with their sleek web site and candy voiceed customer experience team. We have been out of glasses and refunds that were promised on two occasions were not credited. The Miami store does NOT have...
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#653831
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