Wanderu
Wanderu Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating from 5 reviews; consumers are mostly dissatisfied, citing missing e-tickets, billing and refund issues, hard-to-reach customer service, cancellations, and high prices.
Key Takeaways for Future Customers
- Check Wanderu reviews and verify e-ticket delivery before travel.
- Expect possible delays in refunds and prepare billing documentation.
- Allow extra time to resolve issues due to limited customer service options.
Negative Feedback / Risk Areas
- Missing or delayed e-tickets and ticketing errors.
- Double charges and slow or missing refunds.
- No phone support and poor customer service response.
- Cancellations, high price complaints, and incidents with bus breakdowns.
Positive Feedback
Wide, comprehensive list of bus options was useful for finding schedules and carriers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating from 5 reviews; consumers are mostly dissatisfied, citing missing e-tickets, billing and refund issues, hard-to-reach customer service, cancellations, and high prices.
Key Takeaways for Future Customers
- Check Wanderu reviews and verify e-ticket delivery before travel.
- Expect possible delays in refunds and prepare billing documentation.
- Allow extra time to resolve issues due to limited customer service options.
Negative Feedback / Risk Areas
- Missing or delayed e-tickets and ticketing errors.
- Double charges and slow or missing refunds.
- No phone support and poor customer service response.
- Cancellations, high price complaints, and incidents with bus breakdowns.
Positive Feedback
Wide, comprehensive list of bus options was useful for finding schedules and carriers.
Saint Louis, Missouri
Refund of funds
i tried last sunday night to purchase bus ticket from memphis tenn, to indpls indiana . ticketct was ot issued after i tried twice.
i had to purchase a bus ticket home off my friends credit card. i checked with my bank after i arrived home . my account was charged twice both times i attempted to purchase tickect i did not get issued a ticket. i am now seeking a refund of both ticket amt..
also my bus that i did take from memphis tenn. had a flat tire causing a five hour delay making my arrival home difficult .
I think some type of compensation would be appropriate to improve positive feedback on ur company. phone number is 463/710/4831/
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOMPREHENSIVE LIST OF BUSES! BUT NO TICKET EMAILED!! AND WHO HAS TIME TO CALL THEM ABOUT IT WHEN THEY DON"T EVEN HAVE A PHONE>>>
I was looking for a ticket from Boston to New York City, and their website had numerous options for the day I was leaving. (and at all different times of day and even night).
HOWEVER, after I ordered and paid for my ticket, I never got an email confirmation which is standard practice when buying a bus ticket.
And it was a standard bus - Peter Pan Co. Those drivers need to scan a bar code for all their passengers, and I an email confirmation which is standard practice when buying a didn't have one. Fortunately my bank sent me an email for that transaction with the amount and the word "Wanderu" at the bottom of the page. Still, the bus driver really couldn't do his job without the bar code.
Luckily he was nice and let me on the bus! I was going to an important family event & needed to go then. The Wanderu Help site lists time-consuming methods for ever getting most tickets from them (and it might take days..). Who has the time for that kind of extra effort when you just need to leave on time?
Will contact Peter Pan, who isn't even listed on their Help site, and see what they tell me. I'd say be careful about using this site unless you have several days ahead for extra phone calls, etc.
to make sure you get your ticket. PS I checked SPAM and PROMO folders and still never found any kind of e-ticket.
User's recommendation: Only use this site if you have a window of time to check and recheck how to actually get an e-ticket sent to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received a cancellation of booking number 327409****. Cancellation number iss REBJVNTKP44U if I understand the notations right. However the credit never appeared on my discover card.
Then I find out wanderu has NO phone number to call, no customer service available, and no way to reach wanderu other than by providing a review.
No way to do anything about never receiving a credit. What kind of company is that! I did contact my credit card company, that was the only recourse I had.
Wanderu has live chat customer service and email available through their website (lower right hand corner of website) and they respond within a few hours to all inquiries sent to them during normal business hours and under 24 hours for messages sent off-hours. Their email is contact@***.com.
Also, please keep in mind that refunds can take up to a week to post. If what you received was a refund and not a travel credit with the carrier you cancelled the ticket with.
Naperville, Illinois
I paid for a round trip ticket that I thought I was getting for the Van Galder bus.They refused to honor the ticket the ticket was purchased on 8/24/25 for me to travel i purchase another round trip.
On 8/24/25 I purchased a round trip ticket from Rockford Ill. to Chicago Ill.
from your company, thinking that I was purchasing a ticket from the Van Galder bus company. They didn't honor the ticket. I had to purchase another round trip ticket the day of my travel. ticket number 896825.
the email that you sent me was for a one way ticket, However, you debited $62.00 off my credit card.
please look into this matter. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm stuck in DC. Info not in flux is system. They never emailed bus itenerary.
Stuck in DC, wondered you never emailed bus itinerary. Was in system leaving Atlanta to DC but not flixbus in system leaving DC to Philly.
I bought a ticket for the Greyhound from y'all but l had to buy a second ticket because you never sent my ticket
I never got my money back l was scammed
This happened on May 5th no contacted me after they took my money
I am trying to contact someone so l can get my money back
User's recommendation: Don't buy from wanderu
Refund
hello, my name is celeste harper I bought tickets to travel on Amtrak going to charleston .sc on april 6 2025 for 9;15am when i got to the train they said it was cancel.they couldnt refund my $168 because the card number they had didnt match mine. i would like to know howcan you refund my money, thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBus broke down
What should I do if the bus breaks down? I want my money back.
Can please call the bus driver.
Please help. My number is 980-255-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTick request
I kept calling for my booking number and no one was picking up the call. All I received was a confirmation number and that is it .
- Unreliable
Preferred solution: Full refund
User's recommendation: Book somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy tickets was purchased from Wanderu site the bus was Flix bus we were stuck on the highway for over 6 hrs from Atlanta to Orlando
The bus had a flat tire that they were unable to fix we were stuck on the highway for over 6 hours on a roach infested bus
I am trying to get a refund, but it's very hard getting in touch with this company.
Preferred solution: Full refund
Companies Similar to Wanderu
Trailways
“Just read other reviews and they tell the story!! Booked a ticket online Stood at pickup area. No...“
Gotobus
“I left my luggage on the bus on October 20th from NY to Ohio. Please contact me, Derick Boseman, at...“
Broadway Tour Net
“Purchased tickets from broadway tour for the lion king in st. Louis. Tickets were to arrive by april 18,...“
Ticket Zoom
“My event was canceled and I got a voucher instead of a refund. I've been on hold with costumer support...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Wanderu is a travel search site, they do not issue tickets or assign confirmation numbers. Peter Pan allows you to look up your boarding pass on their website, so if you didn't receive the ticket or entered an incorrect email, you can still pull it up.
Wanderu also has live chat customer service and email available through their website (lower right hand corner of website) and they respond within a few hours to all inquiries sent to them during normal business hours and under 24 hours for messages sent off-hours.
I'm glad you were able to get on the bus and make your trip. Though I am surprised that the driver didn't just show you how to locate it on their website.