Anonymous

Bad service

Stores do not enforce mask rules for their own employees. Several employees in the Tinley store do not follow the stores own rules. Customers are expected to wear masks but not the employees, some wearing nothing at all. I am told this is happening at their other locations also. How disrespectful especially to the elderly community of shoppers. Calls to South Holland office regarding this matter go unheard.
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george m Zyd

Food quality

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on 10-10-20 i was shopping at Walt in tinley park--i did purchase a package of ground round for dinner--opened the package at 2pm and the outside of the beef was bright red but the inside was totally brown--i threw it out--how can you sell beef like that--tells me it was not fresh--beef goes bad from the outside in not from the inside out------also two weeks in a row you have not had streusel cherry or apple coffee cakes--did they stop carrying these coffee cakes--lady in bakery had no idea why they didn't have any she said i would have to ask the manager who was busy in the freezer section--come on Walt you are better than this----i think your store is going downhill--not like it use to be
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Preferred solution: not looking for anything just wanted to let you know

Kevin B Bbr

Poor customer service

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Went to deli about 20 minutes before closing. Ignored for a minute or 2. Finally, asked the clerk if they were still open. Response was " Yes, but you will have to wait awhile." She proceeded to go to a case and put labels on items in the case while i stood there waiting, I walked away.
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Pros:
  • Convenient
Cons:
  • Customer service

Preferred solution: Customer service means waiting on customers then doing your other work.

Anonymous

Apple Fritter

Bought 2 yesterday from the Beecher store. April 22. Got up this am to eat them and doughie
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Allyson R Qvm
map-marker Elmhurst, Illinois

Seafood clerk..horrible customer service and lies

Walt's Food Center....Tinley Park, Illinois. I emailed them my complaint and got no response. I called the clerk to ask about a frozen fish that was on sale, because I wanted to save myself the trip if it didn't meet my needs. I no longer buy fish from the Orient or the Gulf Coast. My question to the clerk was....what country is your pink salmon fillets from? He responded that he thought from Alaska. I then ask him if he was sure and he says..That I can come in and check it for myself because it is in the frozen section. I say could you check it for me, so I don't make a wasted trip. He puts me on hold for a few minutes and comes back and confirms it is from Alaska. I thank him. I come in the next day to find it is printed right on there that it is from China. He is no where to be found. I go home and e-mail the corporation because I am not sure if his service is encouraged by his manager. No response on my e-mail. The next week there is a new fish ad. I call the same store and ask for the manager. I explain what happened the week before and that I would appreciate if he would personally check the country of origin since I do not trust his seafood clerk. He has zero response to my story of the week before and simply checks the current fish and tells me the country. Meaning to me that he has no interest in his clerk's poor customer service. So poor customer service at the store level..poor/no e-mail response from the customer service "contact us" page...poor customer service from the individual store manager. Allyson rochkus Roethle
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2 comments
Guest

website doesn't work, cannot even access the "contact us" info. company is very slow to update sales dates and info on website. This company is very unconcerned about customer issues.

Guest

Yep, that's Walt's.

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