New Reviewer

I have had my Volkswagen Passat TDI in for service and it's been in for 2 weeks now with no resolve in sight they say they're waiting on parts but it seems very excessive especially since I'm disabled

I had my car towed in for repair under warranty. it's been in for 2 weeks. I have no other way of transporting myself since I'm.
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1 comment
#1754218

Not sure why your being "disabled" has anything to do with the apparent fact that they are unable to get the parts to fix the vehicle. Bottom line, of course is that buying a foreign car in the US is probably not the best idea because their market is smaller than for US brands like Chevrolet, etc.

and, thus their inventory of parts will be similarly smaller, resulting in a longer wait for parts. Eventually, they will get them and you will be on your way.

ID
#1665806 Review #1665806 is a subjective opinion of poster.
Location
District 3, Tennessee
Service
Wallace Volkswagen Of Bristol Part Replacement
Pros
  • I am waiting to be contacted
  • Vw engineering
Cons
  • Customer service experience
  • Customer care
Reason of review
Poor customer service
Loss
$800
Preferred solution
I am in a wheelchair and it is a great hardship

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