Walker Custom Exteriors
Walker Custom Exteriors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Walker Custom Exteriors has a 1.3 star rating from 1 review and consumers are mostly dissatisfied, citing unfinished work, poor response, and high price levels.
Positive Feedback
Estimator arrived on time and provided a detailed written estimate; pricing was competitive compared with other quotes.
Negative Feedback / Risk Areas
- Project left incomplete and finished work did not match agreed specifications, per Walker Custom Exteriors reviews.
- Repeated lack of communication and slow or no response from owner after concerns were raised, a common Walker Custom Exteriors customer complaints theme.
- Requests for payment before completion and billing disputes reported; high price level noted by consumers.
Key Takeaways for Future Customers
- Get detailed, written scope and completion timeline before starting any exterior project.
- Keep payment tied to verified milestones and document all communications about customer service and fixes.
- Consider alternatives if timely completion and accessibility requirements are critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Walker Custom Exteriors has a 1.3 star rating from 1 review and consumers are mostly dissatisfied, citing unfinished work, poor response, and high price levels.
Positive Feedback
Estimator arrived on time and provided a detailed written estimate; pricing was competitive compared with other quotes.
Negative Feedback / Risk Areas
- Project left incomplete and finished work did not match agreed specifications, per Walker Custom Exteriors reviews.
- Repeated lack of communication and slow or no response from owner after concerns were raised, a common Walker Custom Exteriors customer complaints theme.
- Requests for payment before completion and billing disputes reported; high price level noted by consumers.
Key Takeaways for Future Customers
- Get detailed, written scope and completion timeline before starting any exterior project.
- Keep payment tied to verified milestones and document all communications about customer service and fixes.
- Consider alternatives if timely completion and accessibility requirements are critical.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Construction not what was discussed.
- - Wall ended up 6-7 inches taller than planned.
- - The contractor stopped replying; the project remains unfinished and a credit card dispute occurred.
If you hire Walker Custom Exteriors good luck. This started August 29, 2023.
I needed a short retaining wall for my back yard near a creek. Kevin showed up for estimate on time(unlike some other companies). Kevin wrote me up an estimate for a concrete retaining wall now and another estimate for a deck maybe next year overhanging the wall. Since I liked the detail in Kevin's estimate and being the second lowest quote I received, I asked him to proceed with wall for now, and we'll do the deck maybe next year.
During construction, I asked a few questions because this was the first retaining wall I've had done. Past history with construction companies have given me bad experiences so I wanted to be well informed. Before, during construction and after construction I was concerned about the concrete retaining wall being too tall- about 6-7" because I wanted the future deck to be even with the ground/turf. Kevin re-assured me each time I asked that it would be level with the ground-"we are professionals and know what we are doing".
My final wall is 6-7 inches too tall and Kevin suggested putting a step up to the deck and this is not what I wanted. The retaining wall is made out of concrete and has rebar in it so it will not be easy for me to cut down about 6-7 inches to be level with the ground. After it was done, the next day Kevin emailed me and acknowledged the concrete wall was too tall and again suggested a step up to the future deck. I'm getting up in age, and some of my friends are getting up in age- Walking could be a problem in the near future and I would not be able to enjoy the deck if I had to use a walker or a wheelchair.
Even the step itself could be a trip hazard. I have emailed Kevin Walker 3 times in the past week and I am getting no response, so I thought this would assist me in getting the wall cut down shorter to where I wanted it to be. UPDATE---- It's been about 30 days since the start of this project, took 3 days to build it up, but it's too tall and still not finished. I did see they had enough time to build a fence 2 weeks ago and got a good review.
Personally, I think I would finish one project before I started a new one, especially if I had 30 days now to finish it. Since the project was not completed as expected, I put a freeze on my credit card payment- of course, Kevin got upset, threatened to tear it back down and I could have someone else build it. Honestly, the easiest solution would be to complete the project by cutting the wall down by about 7 inches to get it level with the ground, I will unfreeze the card payment and this whole nightmare will be done, completed. 9-26- Sent me an email today stating he or his crew are unable to come fix wall- 2 trucks are broke down and need my money to fix the trucks so he can work.
Still wants me to pay before the job is done..Update- 10/13/2023, In the past couple weeks Kevin has been telling me to drop the credit card dispute and he will get his guys over to finish the job/lower the wall. Okay, the credit card dispute was resolved 10/6/2023, I have emailed Kevin 3 times in the past week to let him know when I am available and have gotten no response.
- Does not listen to customer requests
- Takes money b4 job finished
Preferred solution: Finish the project by cutting the concrete wall about 7 inches lower- As I mentioned before and during construction. Will lose money if I have to hire another company to cut wall down.
User's recommendation: Should not start a new project if he can't finish this project.
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