Waitr
Waitr Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waitr has a 2.0 star rating from 6 customer reviews and consumers are mostly dissatisfied; recent commentary includes strong warnings and DO NOT USE THIS APP language.
Key Takeaways for Future Customers
- Read recent Waitr reviews before ordering; expect customer service and refund challenges.
- Be prepared for persistent notifications and privacy concerns when sharing phone or email.
- Account access, driver no-shows, and order accuracy are common practical issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing credits instead of cash refunds.
- Multiple reports of drivers not picking up or failing to deliver orders.
- Problems with account activation, missing W2s, and unreachable support channels.
- Poor customer service responsiveness and rude interactions reported.
Positive Feedback
Reviews contain few or no positive comments about the service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waitr has a 2.0 star rating from 6 customer reviews and consumers are mostly dissatisfied; recent commentary includes strong warnings and DO NOT USE THIS APP language.
Key Takeaways for Future Customers
- Read recent Waitr reviews before ordering; expect customer service and refund challenges.
- Be prepared for persistent notifications and privacy concerns when sharing phone or email.
- Account access, driver no-shows, and order accuracy are common practical issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing credits instead of cash refunds.
- Multiple reports of drivers not picking up or failing to deliver orders.
- Problems with account activation, missing W2s, and unreachable support channels.
- Poor customer service responsiveness and rude interactions reported.
Positive Feedback
Reviews contain few or no positive comments about the service.
Turn one complaint into a collective action
Never received W2
I never got my W2 to file taxes. And cant seem to find a contact number.
Every number they have listed is non working. This is really aggravating
Nottingham, Nottingham
Unhappy customer
Cant seam to be able to change my delivery address please help spent 3 hrs now and its doing my head in
Tyler, Texas
STOP your notifications
I will never use Waitr again due to daily bothersome notifications. Wish I had never used waitr and giving you my information.
I get notifications every single day. STOP
User's recommendation: NEVER use Waitr or give them your phone number, email address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help reactivating my account
It's only deactivated because I haven't driven in about a year. But I'm really ready to start delivering againnn. Please help me asap so I can start tn plzz.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood never picked up
- Second time this has happened.
- I ordered pickup; it wasn't at my house and sat 15 min.
- I want a refund for higher prices and delivery charges.
This is the second time this is happened! I ordered food to be picked up and I called the restaurant because it was not at my house yet.
She said nobody arrive to pick it up and it has been sitting there for 15 minutes!
My husband had to go pick it up after he had gotten home from a hard day at work. I want a refund on the higher prices of the food, and the delivery charges.
- Never show up
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver
- First delivery missed part of the meal; no knock.
- Second delivery was dropped at the door after a knock; driver insulted my wife and drove off.
My order just arrived for the 2nd time because they missed part of it, the first time they just dropped it on the door step no knock or doorbell ring or anything and missed part of my meal. The 2nd time they knocked and dropped it before I got to the door which I have a ring camera and it was within 30 seconds.
After I confronted her if that was procedure to just drop it and drive off she said no and then called my wife a *** and drove off Im an extremely pissed off right now and upset. Maybe I should use door dash instead if this is how your drivers behave.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Harvey, Louisiana
No order no refund watched driver leave with food
- Spent over $50 on a Hooters delivery; no refund, driver didn't reach my street.
- The driver never arrived and the food drove away.
Spent over $50 with no refund from a delivery from hooters.. driver was on the next street and didnt come on my street on the map and I watched my food drive away..
when I contacted customer service they said the driver was outside for 15min which is completely incorrect as I was standing outside helping another driver whos car o walked up to thinking it was my order find an address next to mine.. my driver never made it to my address and completely lied about being outside for 15min. The driver wasnt even in the neighborhood for 15min. This is unacceptable especially when my funds arent refunded..
The driver I was belly was looking for 4120 Lac bienville drive Harvey la and was dropping of your a customer named Mula. If shes a waiter/asap driver she can confirm my story on the dishonesty of my driver.
User's recommendation: Asap will not refund you if the driver says you weren’t there no matter if you were waiting outside the entire time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service Ever!
- Order placed 8:00 pm; canceled 9:48; restaurant made the order and said it sat unpicked.
- Refunds as site credit; chat-only.
Food was ordered at 8:00 pm - we received notifications that order was received, being prepared, etc., then at 9:48, we receive a notification that our order was canceled. We called the restaurant- they made the order and said it sat there and no one ever showed up to pick it up.
Trying to reach Waitr Customer Service could only be done through a chat. Our bank card was charged immediately, but they state they cannot refund our money, only give us a credit on their site. We finally found a phone number and spoke with a rude young lady. When we asked to speak to a supervisor, she stated, Supervisors do not speak to customers, they will only speak through the text chat.
This is the third time we ordered through the new ASAP (previously Waitr) app.
The two previous times, our order was missing items.
Needless to say, we have deleted the APP. DO NOT USE THIS FOOD DELIVERY SERVICE!
User's recommendation: DO NOT USE THIS APP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI use to drive for them
Are y'all mailing out checks to the drivers that was apart of the lawsuit please contact me 912-547-**** Jeronnia Conyers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't get into my account
- Sign-in issues for two weeks.
- My account shows as not activated.
- Please fix my account so I can start driving.
I been trying to sign in my account for two weeks now keep getting that but I keep getting the errands and that I am not activated or my account is not activated can you please fix my account so I can start driving as soon as possible thank you.
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