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Updated on 07/27/2023

Waitr

waitrapp.com

(7 rated reviews) Is this your business?

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Waitr Overview

Waitr has 1.5 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Recent recommendations regarding this business are as follows: "NEVER use Waitr or give them your phone number, email address.", "DO NOT USE THIS APP!", "Asap will not refund you if the driver says you weren’t there no matter if you were waiting outside the entire time!".

Anonymous

Guest-4861570

Tyler, Texas

STOP your notifications

Jul 27, 2023

1.0

I will never use Waitr again due to daily bothersome notifications. Wish I had never used waitr and giving you my information. I get notifications every single day. STOP

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User's recommendation: NEVER use Waitr or give them your phone number, email address.

Isaiah C Kdi

Need help reactivating my account

Jul 06, 2023

It's only deactivated because I haven't driven in about a year. But I'm really ready to start delivering againnn. Please help me asap so I can start tn plzz.

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Preferred solution: Deliver product or service ordered

Kelly G Seb

Food never picked up

Apr 11, 2023

1.0

This is the second time this is happened! I ordered food to be picked up and I called the restaurant because it was not at my house yet. She said nobody arrive to pick it up and it has been sitting there for 15 minutes! My husband had to go pick it up after he had gotten home from a hard day at work. I want a refund on the higher prices of the food, and the delivery charges.

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Loss:

$25

Cons:

Never show up

Preferred solution: Full refund

Laurie C Nsi |

Waco, Texas

Worst Customer Service Ever!

Oct 07, 2022

1.0

Food was ordered at 8:00 pm - we received notifications that order was received, being prepared, etc., then at 9:48, we receive a notification that our order was canceled. We called the restaurant- they made the order and said it sat there and no one ever showed up to pick it up. Trying to reach Waitr Customer Service could only be done through a chat. Our bank card was charged immediately, but they state they cannot refund our money, only give us a credit on their site. We finally found a phone number and spoke with a rude young lady. When we asked to speak to a supervisor, she stated, Supervisors do not speak to customers, they will only speak through the text chat. This is the third time we ordered through the new ASAP (previously Waitr) app. The two previous times, our order was missing items. Needless to say, we have deleted the APP. DO NOT USE THIS FOOD DELIVERY SERVICE!

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User's recommendation: DO NOT USE THIS APP!

Anonymous

Guest-4028674 |

Harvey, Louisiana

No order no refund watched driver leave with food

Sep 28, 2022

1.0

Waitr - No order no refund watched driver leave with food

Spent over $50 with no refund from a delivery from hooters.. driver was on the next street and didnt come on my street on the map and I watched my food drive away.. when I contacted customer service they said the driver was outside for 15min which is completely incorrect as I was standing outside helping another driver whos car o walked up to thinking it was my order find an address next to mine.. my driver never made it to my address and completely lied about being outside for 15min. The driver wasnt even in the neighborhood for 15min. This is unacceptable especially when my funds arent refunded.. The driver I was belly was looking for 4120 Lac bienville drive Harvey la and was dropping of your a customer named Mula. If shes a waiter/asap driver she can confirm my story on the dishonesty of my driver.

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User's recommendation: Asap will not refund you if the driver says you weren’t there no matter if you were waiting outside the entire time!

Jeremy D Twg

Jeremy D Twg |

Driver

Sep 23, 2022

1.0

My order just arrived for the 2nd time because they missed part of it, the first time they just dropped it on the door step no knock or doorbell ring or anything and missed part of my meal. The 2nd time they knocked and dropped it before I got to the door which I have a ring camera and it was within 30 seconds. After I confronted her if that was procedure to just drop it and drive off she said no and then called my wife a *** and drove off Im an extremely pissed off right now and upset. Maybe I should use door dash instead if this is how your drivers behave.

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HotrodOG D |

Tampa, Florida

I use to drive for them

Sep 12, 2022

2.9

Are y'all mailing out checks to the drivers that was apart of the lawsuit please contact me 912-547-**** Jeronnia Conyers

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Rechelle L

Orlando, Florida

I can't get into my account

Sep 01, 2022

5.0

I been trying to sign in my account for two weeks now keep getting that but I keep getting the errands and that I am not activated or my account is not activated can you please fix my account so I can start driving as soon as possible thank you.

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Contact Information

Website:

waitrapp.com

Mailing Address:

1100 Bertrand Drive, Suite B

Lafayette, Louisiana 70506

United States

Contact Waitr Customer Service

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Waitr

Waitr Overview

STOP your notifications

Need help reactivating my account

Food never picked up

Worst Customer Service Ever!

No order no refund watched driver leave with food

Driver

I use to drive for them

I can't get into my account

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