Anonymous
map-marker Honolulu, Hawaii

Stinky Place

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Walked in there to see what kind of stores are there and that place smelled like a bathroom. There was janitors cleaning the floor and they must be using dirty bathroom water or very dirty mop. We walked right out of the building since it stank so bad.
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1 comment
Guest

That STINK is from STIX ASIA! Gross !

Between the stink and the gorillas walking around pretending to be security - real ALOHA and welcoming. Just what Waikiki wants to project to tourists. Waikiki Shopping Plaza - a STINKY place with inmates pretending to be security to protect shops with no foot traffic from homeless people using the building as a urinal.

Welcome to Waikiki Shopping Plaza ! AUWEE!

Rishaan Ykj

Waikiki Shopping Plaza Review - RUDE service

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We are Swiss Tourists and own a Convention and Event Planning business in Geneva. We have travelled all over the world, and love Hawaii.

We believe in top class and service and very shocked at service in Waikiki What we saw at Waikiki Shopping Plaza on 2250 Kalakaua Ave, has changed our minds about hosting meetings at the Sheraton Waikiki. Not one but 3 members of our group were harassed by the security at Waikiki Shopping Plaza for "Laughing too loud" ?? This black security guard raised his eyebrows and tilted his head as if disapproving our enjoyment of our travels and vacation. This black and bald security guard at Waikiki Shopping Plaza, looked at us like disapproving pet owners when dog make a mess.

We were just having coffee and cleaned our own Starbucks tables, before we sat down. So we were helping to keep this place clean. We were told by the Concierge at the Sheraton Waikiki, to report our treatment there as well as at the SKYY bar where we went for drinks. We were told these two building owned by the same property Management.

How you say, not ALOHA service here. WE felt like we were there for THEIR PLEASURE and just TOOLS to be used by Waikiki Shopping Plaza. Will report to Hawaii Visitors Bureau of our treatment at Waikiki Shopping Plaza on Kalakaua Rd.

High prices, RUDE service from Security and Management. Customers treated like servants.

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Loss:
$150
Cons:
  • Management at skyy bar
  • Security guard attitude
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

14 comments
Guest

You Americans call the security people at Waikiki Shopping Plaza " Jungle Bunnies" w caste americans without education to serve as eyes and ears of their masters, yes? We have low caste types too in India, the untouchables.

Doomed to do menial jobs, very sad.

But considering this is America with lots of opportunities, the Negroes working at Waikiki Shopping Plaza must have come from slave lineage. Still waiting for the man with the white horse to feed them and tell them what to do on the Plantation ?

Guest
reply icon Replying to comment of Guest-2045177

Hawaii's Plantation "wage slaves" from the African Continent. Leighton brought them back on a ship and collared them with minimum wage, better than eating bananas , now they eat at McDonald's.

Big step up for those who find shelter in the big man's plantation, with no education, just muscle that wont pay a mortgage. Wage slave with a badge in a blue shirt made in china.

Must be moving up in the world for the security guards at Waikiki Shopping Plaza - a dive and a ripoff for retail merchants. !

Guest

Leighton Mau, owner of Waikiki Shopping Plaza which he inherited on the backs of his parents astute business sense, is the President of that Building. Supposedly he went on an african safari, liked what he saw on Safari, and hired the best look alike for his security personnel at Waikiki Shopping Plaza.

What do they say about trust fund babies - lots of money,but not a lot of ....... I would like to fill in the blanks with words like TASTE, CLASS, SOPHISTICATION, CULTURE, COURTESY,. Instead the words most appropriate for the management of Waikiki Shopping Plaza and its personnel are: ARROGANT, DISTASTEFUL, PLANTATION MINDSET, OLD SCHOOL, NOT Politically Correct, my way or the highway or Just plan isolated and dumb when compared to the rest of the world.

Having High end Retail stores does not make Waikiki Waikiki Shopping Plaza , a high end place. Just ask the folks that are glad that Sky Waikiki and Top of Waikiki is no longer a fixture - Just ugly Concrete with no taste and class.

Guest

Waikiki shopping Plaza needs to get the exterminators in to get rid of the rats scurrying around !! Shame on the property managers Arlene Dezellum and staff.

Get the job done!

Its bad enough the retail spaces are tight with poor circulation for Covid-19. It is terrible when rats scurry around faster than security can keep the homeless out !!!

Guest

Place is a cemetery. Dead traffic, lifeless retail.

These poor retailers were sold a bill of goods by the property managers of waikiki shopping plaza. Empty shell with zombie bodyguards in cheap clothes and dumb looks.

Dont they do a background check on these security personnel? They look like they are moonlighting after their shift at Halawa Correctional Facility!!

Guest

Security at Waikiki Shopping Plaza are dogs. If we catch them without a mask we will call the cops on them.

Useless high school graduates with small minds and small bald heads. Playing with Covid-19 fire if you go into Waikiki Shopping Plaza's retail shops or restaurants. Mall ecurity on the mainland are so much better trained and customer friendly. Not going to this "Shopping Plaza in Waikiki " again .

Prefer the Royal Hawaiian . Security there looks cleaner.

Guest

Waikiki Shopping Plaza Security - Under Hawaii State Law : §16-97-16 Powers and duties of private detectives and guards; standards of conduct. - " No private detective or guard shall interrogate, question, or in any way abuse the civil rights of a person arrested, detained, or found on the premises which are being guarded" Report these guard dogs at Waikiki Shopping Plaza for any civil rights violations .

They are easy to spot. Guards wear blue shirts, look bored and stupid, bald, black bullies

Guest
reply icon Replying to comment of Guest-1907733

Hope they laid off all the bald headed high school dropouts that they hired as security. Place smells and Covid-19 has hit Sky Waikiki and the shopping Plaza - small elevators, tight retail spaces, place smells - though the japanese restaurants are closed. Stay away from Waikiki Shopping Plaza - for a healthy life!

Guest

Bizarre environment and shopping center. Shopping for souvenirs and this Place smells like dead fish!!

Right on Kalakaua, waikiki shopping plaza just reeks. Stake fish with with your Frappuccino?? Obnoxious, ill mannered security...where do they find these guys? Did security guards at Waikiki Shopping Plaza on Kalakaua just escaped from prison or did they just get fired by the warden?

Check out the complaints before you set up your retail shop here.

Whew! Stink!

Guest

Waikiki shopping Plaza has an unsavory smell that floats up to the retail shopping level. Makes for a nasty shopping experience at waikiki shopping plaza.

That and the arrogant property managers and the uneducated bald high school graduates in keystone cop blue uniforms and bouncers at Skye Waikiki makes this a disjointed distasteful shopping experience. Sephora and boiled fish heads don’t go together.

Neither do the “la cool” security that are ill mannered and rude. Waikiki shopping plaza is a retail disaster, but perfect for Expedia and tour companies.

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Giovan Kpc
map-marker Honolulu, Hawaii

Waikiki Shopping Plaza Reviews

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Waikiki Shopping Plaza Reviews

We checked out the reviews online before we visited Hawaii from Europe. The reality of the shopping experience at Waikiki Shopping Plaza, or variety of stores, did not match the reviews on Facebook.

Shoppers beware - the Starbucks coffee tables At Waikiki Shopping Plaza were filthy. As you walk into the main entrance, filthy Starbucks tables greet you, followed by 2 sales reps for a vacation club that told us we do not qualify because we are from Europe!! Very UNWELCOMING experience at Waikiki Shopping Plaza. The blue uniformed, bald headed security guard at Waikiki Shopping Plaza, was busy flirting with the shop assistants, while we were trying to ask the assistants questions.

This bald headed security guard actually scowled at us when we were trying to get the retail assistants attention. Wow, sorry to interrupt the security guard's flirting time. Did not realize we were intruding on his social life while he was at work!! This security guard's attitude towards us, plus the overall lack of merchandise at Waikiki Shopping Plaza, lead us to write this review about our frustrating experience and wasted our vacation time at Waikiki Shopping Plaza The shops merchandise seem to cater to many Japanese clients, so if you are a Caucasian you may not find the size or variety that suits your lifestyle.

The Japanese restaurants - "food court" at the basement level was not open, and the whole 3 floors of space we toured seemed empty except for the restrooms!! The reviews on Facebook, atached in the photo below, has glowing reviews. But suspicious that not one review shared what they bought, or what store they like, but spoke in general of the building instead? IS this a social media company hired by Waikiki Shopping Plaza?

What did these reviewers buy at Waikiki Shopping Plaza?

No one shared what they bought at Waikiki Shopping Plaza!! Phony reviews to draw unsuspecting tourists into Waikiki Shopping Plaza???

View full review
Loss:
$3000
Pros:
  • Convenience of location
Cons:
  • False promises and security guard attitude
  • Facebook reviews seemed fake
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

12 comments
Guest

Leighton Mau has a minimum wage "chain" around the apes he brought back from his african safari. Then he gave them a uniform so they can have status on Plantation island , then a radio.

Now these african safari toys are called "security guards" waiting for the white man to tell them what to do. Auweee, Hawaii still back in the 18th century, just visit Waikiki shopping Plaza. Plantation mindset management with tamed animals for security.

Bring your cameras to film them in action.!! More entertaining than monk seals !!

Guest

For Shame on the Mau Family that owns Waikiki Shopping Plaza for perpetuating an "island plantation " mentality by hiring those "Uncle tom" security personnel for both those building. Typical of Hawaii and its "plantation mentality" roots - these "Uncle Tom's" as security and their masters still walk around like they "DA Boss Man".

Everything you hear about Hawaii, its low wages, lack of educated work force, menial jobs, and a top down system is on full and ugly display with the way the building owners manage the retail properties here. Low traffic and the retailers are tied into leases they cant get out of.

What a disgrace and typical of the Hawaii Asset=based mindset while they stare at Google and Apple's stock in shock. Hawaii is seriously a 3rd world country in the USA !

Guest

Those reviews on facebook are paid for by the property managers of Waikiki Shopping Plaza....may ruin the rent if the truth got out. And the truth simply is: Smelly food court downstairs wafting up to the ground floor like a cheap fish market.

Rude and antagonistic Security - walking lawsuits waiting to happen.

Retail tenants paying overpriced rent for Low to NO traffic. Its a dump and a Covid-19 incubator at Waikiki Shopping Plaza.

Guest
reply icon Replying to comment of Guest-1984347

You all are wasting your time complaining about Waikiki Shopping Plaza, its property managers or employees. Its Hawaii, the state still lost in the 20th century.

No merit necessary fopr promotion, just inherit the land or buildings that their parents build decades ago, hire a property manager and the owners spend time chasing tourists or locals. Building matter more than people. Its that kind of a shallow place. Hawaii was never built on intellectual capital and human talent.

Its all about land, and the corruption of officials and the dominance of Unions and state employees. Gotta be dumber than volcano ash to move here or live here.

Guest

AVOID this place - shops are closed, dark and gloomy atmosphere. Place at least smells better now that the Japanese restaurants are closed Feel bad for the retail merchants renting there - low foot traffic, reduced capacity - love the Royal Hawaiian - outdoors and breezy.

Guest

Place has the energy of a Morgue and smells like Dead Fish. Tiny retail shops that are struggling to survive with this COVID-19 Pandemic. No Thanks, healthier outdoor shopping malls elsewhere in Waikiki.

Guest

Small retail stores - feel bad for the owners that rented their locations from Waikiki Shopping Plaza. Tight and cramped stores are covid019 breeding grounds, with new mandates from City and county of Honolulu - tough to make it.

Get out of that Waikiki Shopping Plaza Lease....recovery will take more than 3 years. Until tourists fly - Kalakaua is a ghost town full of past illusions. Get out of Waikiki Shopping Plaza!

Why do you think the owners of Waikiki Shopping Plaza had Skyy closed ?? Save your cash

Guest

The owners of Waikiki Shopping Plaza must be horribly ashamed of themselves or skins thicker than cowhide!! to employ such rude employees is a joke !!

Only in Hawaii because of location , location, location?

Disgusting leadership, pretentious Skye Waikiki, and a very inauthentic ALOHA experience. Get some employee training on etiquette for Skye Waikiki and those bulldogs you hired that wear blue shirt security guards and cheap suits at night as bouncers for Skye Waikiki...really...TASTELESS CLASSLESS

Guest

Smart Locals dont visit Waikiki Shopping Plaza. Mostly for Japanese visitors or that noodle place downstairs that smell like fish.

High Rent low traffic. Retailer nightmare. Luck you only visiting or parking, otherwise you may think bad and rude service is the norm.

Not true. Bad service only at Waikiki Shopping Plaza and language challenged retailers.

Guest

Facebook reviews on Waikiki Shopping Plaza are fakes - those who post likely didnt even shop there. IF so, what did they buy?

IF they did buy - why in the world would they buy at Waikiki Shopping Plaza?

Much better quality and prices at Duke's Lane, Royal Hawaiian or Ala Moana Shopping Center. Please vote with your feet.

Better coffee than Starbucks at Waikiki Shopping Plaza across the street at Island Cafe, better service and there is no sulking security guard in a blue shirt staring at you when you are having too much fun?

The tall bald security guard there is guarding a tomb of the "Unknown Shopper" at Waikiki Shopping Plaza. Stabbings and thieves lurk around Waikiki Shopping Plaza.

Waikiki Shopping Plaza is a graveyard compared to Royal Hawaiian Shopping Plaza or Ala Moana.

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