Sam G Fkp

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Verified Reviewer
| map-marker Atlanta, Georgia

Malfunctioning machine

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Wahoo has a good reputation, but I had a terrible experience that I do not wish on anyone. My Kickr trainer failed afer two years of regular but not intensive use.

It is out of warranty, but the problem is a recurring one on this type of trainer. The only thing the Wahoo customer service rep I exanged with offered is a 20% discount on a new machine.

We are talking about an 800$ product that dies after 2 years! No offer to troubleshoot with me, nor to send it to a local rep for servcie or repair, all I got is "sorry, you have to buy a new one." I will obviously buy a trainer of a different brand.

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Loss:
$800

Preferred solution: Repair deffective part

User's recommendation: Beware of Wahoo warranty and customer service

2 comments
Guest

I used my Wahoo Smart Trainer for 2 years. 8 days ago it failed to transmit data to my third party App.

Wahoo technical support was no help. It appears I have a $1,000 plus smart trainer that Wahoo is unwilling or inable to repair or replace.

I have no idea what to do next other than bike outside or purchase a smart trainer from another manufacturer. Wahoo seems unwillingness or unable to resolve this issue.

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Anonymous
map-marker Muskegon, Michigan

Lost all history

Im not paying for a service for your product. Your customer service is horrible. Why would I pay another company for customer service for your company. You people (wahoo) need to get your head out of your ***
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User's recommendation: Have your own customer service and take care of your own problems

Anonymous
map-marker Muskegon, Michigan

Lost all history

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Im not paying to use an app Ive had for four years. If someone could call me and if you want me.to pay for a service to fix your product for something I already paid for wahoo can go *** themselves and Ill get on every social media page I can and tell as many people in the riding community I can. Your customer support is the worst
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User's recommendation: DO NOT BUY ANY WAHOO Products

James E Xty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Summit segment stops calculating after few seconds

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As in the subject, my summit segment comes on for a climb, and stops after a few seconds. Is it because on steep climbs I am going too slow??? When I get near the top and start to increase speed, it jumps ahead to the current climb. This is very frustrating. It happens on every climb. What is the story???
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Preferred solution: Explanation to fix it.

User's recommendation: Get an explanation from Wahoo engineers of possible update needs.

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