David C Tvb

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Verified Reviewer
| map-marker South Lake Tahoe, California

The very first time I plugged the trainer in it puffed a tiny amount of smoke

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The very first time I plugged it in, a puff of smoke came from the trainer. This is my first Wahoo product, so I am hoping that they live up to their stellar reputation and fully refund my purchase. If and when they fully replace my Wahoo Kickr trainer, I will then leave a review stating my experience with the company, Wahoo!

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Pros:
  • Supposedly have high quality products which they warranty
Cons:
  • Customer service is very hard to reach

Preferred solution: Full refund

User's recommendation: Hopefully they will replace my new trainer as it puffed a small amount of smoke the very first time that I plugged it in! I am hoping that Wahoo will replace the new Wahoo kickr trainer that recently purchased.

Ladarion Kwe
map-marker Colorado Springs, Colorado

Blue Rider

The trainer broke after just five years of very occasional use. I could not reach anyone in the company about the possibility of replacement or repair.

If my own bike broke that frequently, Id never buy another or be able to sell the existing one.

It would therefore not be a desirable situation. Bill

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Radha K Fwu

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Verified Reviewer
| map-marker Lucknow, Uttar Pradesh

Withdrawal kis account me gya hai

Wahoo Fitness - Withdrawal kis account me gya hai

मर150 रपए 26/9/2024 टइम 9:26 पर कस न मर id login kar ल और 150 रपए withdrawal kar लए म यह जनन चहत ह य रपए कस खत म गए ह

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User's recommendation: 150 रपए कस खत म गए withdrawal कए हए

Sam G Fkp

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Verified Reviewer
| map-marker Atlanta, Georgia

Malfunctioning machine

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Wahoo has a good reputation, but I had a terrible experience that I do not wish on anyone. My Kickr trainer failed afer two years of regular but not intensive use.

It is out of warranty, but the problem is a recurring one on this type of trainer. The only thing the Wahoo customer service rep I exanged with offered is a 20% discount on a new machine.

We are talking about an 800$ product that dies after 2 years! No offer to troubleshoot with me, nor to send it to a local rep for servcie or repair, all I got is "sorry, you have to buy a new one." I will obviously buy a trainer of a different brand.

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Loss:
$800

Preferred solution: Repair deffective part

User's recommendation: Beware of Wahoo warranty and customer service

2 comments
Guest

I used my Wahoo Smart Trainer for 2 years. 8 days ago it failed to transmit data to my third party App.

Wahoo technical support was no help. It appears I have a $1,000 plus smart trainer that Wahoo is unwilling or inable to repair or replace.

I have no idea what to do next other than bike outside or purchase a smart trainer from another manufacturer. Wahoo seems unwillingness or unable to resolve this issue.

Rishi Y Mmv

Sar mera WhatsApp block kar diya Gaya hai unlock kar diya hai sar ise kholna hai

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Anonymous
map-marker Muskegon, Michigan

Lost all history

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Im not paying to use an app Ive had for four years. If someone could call me and if you want me.to pay for a service to fix your product for something I already paid for wahoo can go *** themselves and Ill get on every social media page I can and tell as many people in the riding community I can. Your customer support is the worst

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User's recommendation: DO NOT BUY ANY WAHOO Products

Anonymous
map-marker Muskegon, Michigan

Lost all history

Im not paying for a service for your product. Your customer service is horrible.

Why would I pay another company for customer service for your company. You people (wahoo) need to get your head out of your ***

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User's recommendation: Have your own customer service and take care of your own problems

James E Xty

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Verified Reviewer

Summit segment stops calculating after few seconds

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As in the subject, my summit segment comes on for a climb, and stops after a few seconds. Is it because on steep climbs I am going too slow???

When I get near the top and start to increase speed, it jumps ahead to the current climb.

This is very frustrating. It happens on every climb.

What is the story???

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Preferred solution: Explanation to fix it.

User's recommendation: Get an explanation from Wahoo engineers of possible update needs.

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