New Reviewer

They didn't give me my esa letter

Waggy - They didn't give me my esa letter
Never got my esa letter and they offer me a refund but not the letter. I dont have time to wait for another 4 weeks to get it.

User's recommendation: Don’t do it.

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ID
#4261344 Review #4261344 is a subjective opinion of poster.
Cons
  • Late
  • No customer service
Loss
$200
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Issue

Waggy - Issue
Waggy - Issue
Waggy - Issue
Waggy - Issue
Waggy - Issue
I have used waggy for a few years. Just recently, they are not recognized by TSA through the airlines ESA dogs are not allowed so I tried to switch to a assistance pet which states thats its allowed to travel from the American disability act. They communicate by robot only via e-mail. They are not understanding my concern. I just want a refund. I have called a few times. No returned voicemail

User's recommendation: Not for travel or boarding not allowed on airlines.

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ID
#4160205 Review #4160205 is a subjective opinion of poster.
Pros
  • Worked previously until airlines changed
Cons
  • Not being able to talk to a live representative
Loss
$100
Preferred solution
Full refund
New Reviewer

Poor customer service

I call several times , no one answer They got my payment but I never knew was the status of my order, not even answer the email. Hope I got my money back

User's recommendation: Stay away from this company.

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ID
#4136181 Review #4136181 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

New collar

Will I be receiving a new flea collar for my dog? It has been on the dog for little over a month. I need to cover him for the next 7 months.
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ID
#4129143 Review #4129143 is a subjective opinion of poster.
Location
Gloucester City, New Jersey

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Verified Reviewer
New Reviewer

I never got a customer service attention