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Waggel

Waggel

www.waggel.co.uk
What is your customer experience with Waggel?

Waggel Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Waggel has 3.1 star rating based on 9 customer reviews. Consumers are mostly neutral.

  • 60% of users would likely recommend Waggel to a friend or colleague.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Would recommend", "Be wary.", "Kind,sympathetic,honest and with no complications,straightforward", "Give them a call", "*** no ! The 'discount if call for advice' well. They have opening hours!".

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Media from reviews

Waggel - My dog has ,been put to sleep
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policy vet dog service cover claim insurance waggle vet service mail
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Casmir Qjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Query about preexisting conditions

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I had a query relating to pre existing conditions. The a member of customer service team resolved my query quickly and efficiently.

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User's recommendation: Would recommend

Anonymous
map-marker Norwich, Norfolk

My dog has ,been put to sleep

Waggel - My dog has ,been put to sleep

She was in pain and couldn't stand for long she was in lot of pain and she was put to sleep now she not any pain

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Timon Rsy

Call re Joii vet service

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I phoned re the free call a vet service on the policy . Waggle were happy as was Joii and their vet.

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Christine K Pse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am so unhappy

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I needed help and you do not have an out of hours line, yet you expect me to call you before I go to a vet? Absolutely disgraceful.

And don't lie or fob me off. You don't have help as you stated to call. So angry. My puppy is sick and it cost me a fortune.

I will report you. I will not rest on this.

Funny how the photo won't upload. Yeah.

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Loss:
$368
Cons:
  • Emergency line does not exist outside working hours

Preferred solution: Apology

User's recommendation: *** no !! The 'discount if call for advice' well. They have opening hours!!!

Simeon Lku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Excellent service

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Overall very satisfied with the service I received. Thankyou have both my dogs insured with you. 5 dtar

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Elder Bgg

2 months free cover

No answer, offered 2 months free cover but did not come up on reviewing the cover ??I want someone I can actually speak to

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Jarin Lhu

Claim denied

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Updated by user Jan 18, 2025

Dog was off lead in wooded area popular with dog walkers.Unfortunately he bolted and was hit by a car some distance away maybe 50 m.Refused payout over irresponsible downownershio and dog was off lead.

Original review Jan 03, 2025

Our dog was in a dog walking area off lead.

There was *** in the fence that we had not seen before.

He got through the hole and was hit by a car.

They denied on grounds of irresponsible pet ownership.

Be aware of this when choosing insurance.our current bills are over £5000

A freak accident in awful circumstances for all involved.

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User's recommendation: Be wary.

Earl S Cdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

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Just wanted further information so I could decide if there company was for me. Maybe they have so much business that they don't need anymore.

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Anonymous
map-marker Chelmsford, Essex

Pet insurance quote

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Very helpful and sympathetic good advice given well worth giving them a phone call for a quote on your pet

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User's recommendation: Give them a call

Elis Gcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My policy

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Policy premium leaping up each year in spite of no claims. Can get similar policy at much cheaper price

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Anonymous
map-marker Wolverhampton, Wolverhampton

Cancel insurance for pets death

Waggle is fantastic,they paid my vet within hours,extremely helpful. The dog had to be put down as he had been ill for months and there was no more the vet could do.

Money for Veterinary care had climbed steadily,they trued everything they could to stabilise my dog. Waggel was brilliant throughout and they didn't hesitate to settle the bill saving me a lot more stress.

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User's recommendation: Kind,sympathetic,honest and with no complications,straightforward

Arsh Vru

Have issue with confirmation of dental checkup and any issues that arise in future

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Received e mail regarding recent policy and cover of specifically dental treatment in the future. Not clear if dental issues are covered if in future a claim was made

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User's recommendation: Check dental civer

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