Resolved
Linda R Jbe

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Verified Reviewer
| map-marker Newcastle, New South Wales

Resolved: Unable to use HRA

Updated by user Jan 19, 2024

Company fixed the issue and I have been provided with apology. Reactivation of enrollment

Original review Jan 03, 2024
My name is Linda Rozell-Shannon. I am the president of the vascular birthmarks foundation.

I am and have been participating in the wage works HRA program for several years.
My new plan was to kick in place on November 30. My staff followed up with staff at WageWorks with 26 phone calls and months of communication and I still do not have my plan and I had to cancel my eye surgery and I have over $500 in prescriptions but I cannot use my HRA card because they claim I am not enrolled and they will not complete my enrollment. We have been on the phone with no less than eight people and at least 3-4 calls each.

I am going to file a complaint with the Better Business Bureau and we are going to take our business elsewhere. This is an absolute sham that no one can initiate a recurring enrollment.
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Loss:
$700
Pros:
  • Electronic system
Cons:
  • No one knows what they are doing

Preferred solution: To get my enrollment set up

User's recommendation: Don’t do it

1 comment
Nirvaan Axv

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Franklin B Rks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Picking a new medical plan

May I scan and email my choice for a new medical plan? I do not have access to a fax machine and I need to get this to you before the end of the year!! Thank you, Franklin Bizousky fbiz@***.net
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Cindy R Dnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Liberty Hill, Texas

Loss of coverage

I am exasperated with this Wage Works. I have auto pay on the 1st of the month however on numerous occasions my coverage is terminated on the 30th.

WHY is this happening? You blame it on the providers, they blame it on you. No one can help, give me the correct answer. I am constantly being told its my responsibility to call back and forth to yall and each provider.

It takes a week to get benefits re-instated so I'm paying for something I Can't use!

.My husband has Cobra through another billing company and he has never had this happen. You require payment on the 1st ONLY, yet when the last day of the month comes, I'm cancelled because of Nonpayment.

I need to complete open enrollment for next year but am hesitant due to your inability to pay the other providers automatically. PLEASE CONTACT ME IMMEDIATELY!

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User's recommendation: avoid this company

Anonymous
map-marker Patterson, New York

Customer service...NO SERVICE!!!!!

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THEY ARE HORRIBLE!!! Company originally under wage works, my employer switched to health equity. NOW... Health equity claims THEY have no record of my previous account under Wage works!! How can this be??? Even a supervisor couldn't find ANYTHING! I am beyond PISSED!!!
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User's recommendation: KEEP ALL YOUR RECORDS!!!

Kirsten C Ipe
map-marker Durham, North Carolina

To give feedback

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I called in to have my card replaced. The representative was helpful, and let me know my card is on the way.
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Preferred solution: Deliver product or service ordered

maria g Zaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Charges

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Charges were from 2018 resolved.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Anonymous
map-marker Gunnison, Colorado

They don't follow their directions.

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I have sent numerous letters from the minute they tried to set me up with this account to cancel and that I was not going to pay this. I am continuing to get a bill every month even after my numerous letters saying cancel. They told me I needed to send in a written notice to cancel in order for them to do it I have done that numerous times, I have called numerous times and it seems like no one can use their job.
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User's recommendation: They only care about getting money!!

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