Wacom
Wacom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Customer sentiment is mixed to negative: users value product diversity but report poor after-sales support, long repair delays, and high price.
Positive Feedback
Reviewers consistently note the diversity of products and capabilities, which is the most valued aspect in Wacom reviews.
Negative Feedback / Risk Areas
- Frequent Wacom customer complaints about slow repairs and missed timelines.
- Poor customer service interactions and reports of rude representatives.
- Issues with refunds, exchange and cancellation policies and perception of high pricing.
Key Takeaways for Future Customers
- Expect strong product options but verify warranty and after-sales support details.
- Confirm refund and exchange terms before purchase and prepare for possible repair delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Customer sentiment is mixed to negative: users value product diversity but report poor after-sales support, long repair delays, and high price.
Positive Feedback
Reviewers consistently note the diversity of products and capabilities, which is the most valued aspect in Wacom reviews.
Negative Feedback / Risk Areas
- Frequent Wacom customer complaints about slow repairs and missed timelines.
- Poor customer service interactions and reports of rude representatives.
- Issues with refunds, exchange and cancellation policies and perception of high pricing.
Key Takeaways for Future Customers
- Expect strong product options but verify warranty and after-sales support details.
- Confirm refund and exchange terms before purchase and prepare for possible repair delays.
Turn one complaint into a collective action
Miscommunication and rude service
- - The tablet had a swollen battery and was sent for repair in Singapore.
- - Repair was expected in 3-5 weeks, but there was no update for about two months.
I have a very bad experience regarding the repair process of my tablet, the tablet itself have the swollen battery issue , so i sending my tablet for repair and it was located in singapore, and i was told to expect to get it back within 3-5 weeks , but the problem is after 2 month of no news or any update , i was getting really upset and tried to called the wacom through their hotline, and ask for the latest update , and unfortunately the representative dont really want to listen and answer to my complaint (the cause of the delay) and tried to wand off from their excuses and tell me it was not their fault.
Ya, over priced product and get scolded from you guys.
User's recommendation: This is proven that the expensive tablet doesnt come with the good after sales service even when you paid for it.
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