Benny S Afe

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Verified Reviewer
| map-marker Burlington, Ontario

Rude and Unhelpful Staff - Toronto, Canada.

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Hello, I feel it necessary to inform you about a particularly bad internet hosting company. They were originally called Vex.net and the company was run personally by the owner and his wife (The Cains).

Unfortunately, he wished to focus more on development and either amalgamated or was swallowed with/by VybeNetworks.com. They have rude, ignorant (in both senses of the word), unhelpful staff. Except for their after hours DSL support (great team there at Coliseum Online) they are usually unavailable and at times take days to reply to you. The Cains answered the phone every time, but for the past few years no matter which department you choose from the menu (2 - sales and 4 - market are the same person and 3 - support which is one of two people alternating and neither answers, even when the person in sales tries to reach them) you end up leaving a message that rarely if at all gets replied to.

Over the years, they have repeatedly lost numerous domains that I set up through them (and they refused to let me have control over) through mismanagement. Recently, I decided to give them another chance. They were supposed to port a mobile phone line for us and have botched the job a number of times and then were rude to me (on the phone) for no reason and told me I would have to pay them extra to do the job. When I sent an email saying that there was no reason to be rude to me and that they their agents had made an error, they cut our email service off just for spite.

They said we had not paid our account, even though: 1) they made a mistake in setting up our account and failed to charge my debt card, 2) when I brought this to their attention, they did nothing to arrange the payment, 3) my wife called them two weeks ago and again today and they have no record of us having an account with them, and yet, they are complaining that we have not paid the $120 that we owe for the upcoming year. We cannot access the email for our new company after 3 weeks of having clients write us there. The company was based in a home in East York, but is now in a building in downtown Toronto.

Please check them out, warn your Canadian readers to avoid them (like the plague). Their contact number is 1-85*-***-****Rude and Unhelpful Staff

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Pros:
  • Are local
Cons:
  • Rude sales-marketing staff
  • Poor customer service
  • Disorganized company

Preferred solution: Apology

User's recommendation: Avoid this company

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