Melbourne Vzf

Cannot access my property

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Drove all the way from TN. Cannot get into property. Noone will answer the phone or call us back. Sooooo pissed!!!Don't rent from this place!
View full review
Loss:
$2200
Cons:
  • No customer service

Preferred solution: Access to the property we rented!

Cindy V Aqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible people they steal your money and take advantage of tourists

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Vtrip made my vacation stay horrible. They made errors and changes to my reservation that left me, my husband & 3 small children in the street no place to stay.

I requested a half or full refund and all they refused. I need Mr.. Steve Milo the CEO of VTrips review my reservation and to correct the mistake his company made. This is what happens to us from the 1st day arriving to Florida problems after problems moving around from Hotel to Hotel due to them.

This company made terrible error for us even in the last night you left us in the street looking for a hotel on our last night before we go home to Germany. This has been a horror to my family will have a horrible memories. We need half or full money back from our trip. This company said to me they are sorry but cant refund me.

we deserve a refund. Can someone help us please this is not fair to take advantage from tourists that visit the United States no one want to be rob.

View full review
Loss:
$5691
Cons:
  • Rental homes suck bad
  • Horrible company

Preferred solution: Full refund

User's recommendation: Do not book with this company

jason r Wrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Galveston, Texas

Vtrips did a great job and we had no issues of any kind

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Vtrips exceeded our expectations and did an outstanding job and I have to give them 5 stars for bending over backwards to make our vacation perfect.. apparently they have new owners and mangers..
View full review
Pros:
  • Did everything they said they would do
Cons:
  • Turn the ac down to freezing levels before you get there

User's recommendation: 100% satisfied

Anonymous
map-marker Columbus, Ohio

Suing in small claims court

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We booked a cabin to rent in Sevierville, TN through Jackson Mountain Homes/Vtrips in June for a 4-night stay: August 16th to 20th. We have stayed at multiple cabins through the years rented through JMH, and it was for the most part, usually, a pleasant experience; that is until this time.

The number one request per my 5 adult children was that the cabin have a pool table, and they would prefer a mountain view. It took my wife and me some time to locate a cabin in our price range, with enough beds, a mountain view, and a pool table, but we had success with The Wilderness Lodge cabin. Upon arrival to the cabin on the 16th, after a 7-hour drive, we found no pool table, only the impressions of where it once sat on the carpet. I called JMH customer service immediately.

They claimed that they were unaware of the removal of the pool table, and that the owners must have had taken it out. Regardless of the reason, there wasnt one. I informed the c.s. rep.

that it was unacceptable, and that we obviously wanted to move to another cabin that had a pool table. I was told they would call me back. While I waited for a call, we located another available cabin on JMH website that had enough beds and had a pool table that was available the days we were staying. I had to call JMH back numerous times because they werent returning my calls.

I was told that the only way we could move is if a manager approved it. So, get a managers approval then. Ah, but there was the catch; it could take a manager 5 to 7 business days to return a call. Well, we would be back home then.

I asked if our issue could be expedited. Customer service said they would try. I asked for an email address and a phone number to a manager. Couldnt give me one, and they said that they had sent an email as well as a phone message to a manager.

After waiting, hoping to hear from a manager, I called back yet again and was told by yet another c.s. rep that they may be able to get a pool table moved into the cabin the next morning when their maintenance crew arrived. So, we held out until the following morning to see if that would happen; it did not. We would have never stayed the night had that not been offered as a solution.

The only solution that was ever offered to us was a credit of a lousy $177.00 off the over $1k we paid upfront for the cabin rental. I was done dealing with such incompetence and total disregard to our issue. I told them that we were leaving, and I wanted a full refund. Additionally, the cabin had a wooded view near a busy road, not at all a mountain view.

We then had to scramble to find another cabin through another company, not to mention the cost involved. I can recommend Bear Camp Cabin Rentals. They saved our vacation! The individual I spoke with went over personally to make sure all the amenities were there for us, including a pool table.

After 30 days passed, Brian Booning, from Vtrips, the property mgmt. co. that handles JMH rentals, contacted me asking about my issue(s). I emailed him the issues, including the fact that a manager never contacted me, and why we were owed a full refund.

He ignored that email. We are now perusing this case in small claims court of Knox County, TN.

View full review

User's recommendation: Do not rent a vacation home through this horrible company

Kathy C Dhw

Bad experience at the cabin rented

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The refig did not work, All of our frozen food went bad costing us big dollars.The service man came by and said that it was low on freon and could not fix.Cock roaches where everywhere.Carpet wore down to the floor in a couple of places.Hardly any cooking utensils.Bad lighting outside,could hardly see to unload vehicle/very dangerous!
View full review
Loss:
$500
Pros:
  • Excellent web site
Cons:
  • Rental homes suck bad

Preferred solution: Full refund

User's recommendation: Do not rent from VTRIPS.you will be sorry!

James U Skb

Covid-19

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
NOT accredited by the BBB says it all! Steve Milo claims to be an industry leader. Guess people can say anything! -2 on customer service. They do have some nice properties, but I won't stay at any Vtrip location.
View full review
Loss:
$2

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away

Resolved
Jennalynn Ufy
map-marker Kula, Hawaii

Resolved: Never again with VTrips

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never again with VTrips
Never again with VTrips - Image 2
Updated by user Oct 20, 2019

Mr. tamer called me and said he would refund my money

Original review Oct 17, 2019
PLEASE DONT BOOK WITH VTRIPS. I give this company 0 stars. I book a place in Maui called Nani Kai Hale #303 for my one year anniversary. This place was full of insects everywhere, kitchen, countertops , living room , bed room , in the bathroom and the toilet. Long hairs all over and dirty kitchen with sticky stuff . I called the manager Rachel. She sent someone out to look at the place and she couldn't believe what she saw. I asked for another place and they said they are all booked. The only thing they can do is set up bug traps. The lady said she wouldn't even stay there. I asked for a refund, I called everyday and no response. Finally two weeks later I get a hold of Rachel. She said I need to call the corporate office. I contacted VTrips office and they said they can't refund me because I didn't give them a chance . Meaning they wanted my wife and I to sleep in that filth room full of insects. I called many times and I the owner of the company "Tamer Maher" has made up his mind and will not return my money. If I wanted to spend my time out there like that I could of just slept in the streets . VTRIPS DO NOT CARE ABOUT THERE CUSTOMERS. Long as they got there money they are happy and will not care about you . Thank you Mr. Maher ( VTrips ) for ruining my one year anniversary.
View full review
Loss:
$1230
Cons:
  • Dirty place covered with bunch of insects
Reason of review:
Insects everywhere, dirty condo with long hairs everywhere

Preferred solution: Full refund

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Brands Related to VTrips

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article