Renee T Uxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kinston, North Carolina

Toy caused injury

Vtech Toys - Toy caused injury
My grandson got a drop go dump truck for Christmas just opened it today on Christmas Eve there is *** in the dump part of the truck and he got his whole arm stuck through it and it was cutting his skin
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Anonymous
map-marker Toledo, Ohio

Damaged dinosaur

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My 4 year old autistic finally started playing with this toy and the dinosaur's head broke off. We fixed it once but the plastic piece is broke and we can't get the head to stay on.
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User's recommendation: It's just questionable for a toddler

Donna B Qvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Scituate, Rhode Island

Don’t stand behind product other than 3 months

Purchased product a year ago for an early purchase christmas gift. Bought two for two grandchildren. They actually did not even begin to use it until approx. March. Not even a scratch on the desk. One of them stoped working. Company sites past the 3 month therefore nothing they will or can do. So I have an activity desk practically brand new that does not work . I will never purchase a V tech product again. Dont stand behind your product. This is actually the first time we changed the batteries.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not purchase products from Vtech

Eunice S Emv
map-marker Conway, South Carolina

Kidibuzz g2

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It will not let me register my kidibuzz g2
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Loss:
$80

Preferred solution: Fix the system

Anonymous

VTech Zoo Jamz Piano & Customer Service

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Bought this toy for my grandson at store that sells bulk items & items that have light smoke/water damage to packaging. Replaced batteries that came w/ toy w/ Duracell & it came on, but some of the buttons didn't work. Called cust. serv. & was told that the store I purchased from was considered "1st owner", hence they could not replace it, even though I was 1st person to open box or even operate toy. Asked for supervisor, but none available, so got call later in the day. Same thing - no replacement for same reason. I asked "supervisor" (who sounded exactly like the 1st rep I spoke with) to pass my complaint on to management for review, but doubtful I'll ever hear anything positive on this matter. No more VTech toys in this house EVER! Customer Service, warranty & replacement policies = horrible!
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Loss:
$20
Reason of review:
Damaged or defective

Preferred solution: NEW replacement Zoo Jamz Piano

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