Hazel S Grh
map-marker Drayton Valley, Alberta

Cant reach anyone at vtech

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

your website sucks I have sent emails and tried to contact on line customer service and cant get anyone to answer me. Very pissedcoc

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Preferred solution: Full refund

Harlym Yol
map-marker Ottawa, Ontario


We bought a Kidsjamz Studio and one month to the day it stopped working. I called toys are us and the said it is under Vtech warranty for two years so give them a call.

When I called Vtech I got *** read off the screen trouble shooting directions. I told them it wont turn on. Three days of phone calls and more stupidness they finally said fine send it back to them in B.C....(I live in Ottawa,Ontario)at my expense. I said no your warranty covers shipping to and from (read the small print)they finally said fine they will send me an E-mail with the shipping label.

Two day later I had to call back to find out when they are sending me the E-mail and they said it's being sent.Another day passed and another call I finally got the E-mail. Sent them the box and 5 weeks later I get a box back WITHOUT the Kidsjamz Studio but two other toys in place. I called them right after getting this box and their reply was the Kidsjamz was discontinued so we sent the price equivalency in other toys.

I said to them I already own the two toys they sent and what do I want with another two? Plus a phone call or E-mail ASKING if I want something else would have been nice.(**side note-Toys r Us was willing to replace it but I would have used my extended warranty and I said no because Vtech said they will replace it.)Now I have 2 toys I don't want or need, my 4 year old doesn't have the gift he asked Santa for and got,(he loved it) and I have to explain to him that Vtech said *** IT we'll give him other *** instead.

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