Vsp Vision Care Reviews
Vsp Vision Care Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vsp Vision Care has a 1.3 star rating from 3 reviews with mostly dissatisfied consumers and a 100% unfavorable distribution; common sentiments include stay away and poor value.
Key Takeaways for Future Customers
- Expect heavy customer service hurdles when calling; Vsp Vision Care reviews note long waits and dropped calls.
- Cancellation and refund rules are strict; subscribers report being locked into a full year.
- Watch billing practices; customers report early withdrawals and payment disputes.
Negative Feedback / Risk Areas
- Customer complaints about unreachable phone support and failed authorization for orders.
- Refunds and cancellation policy problems and perceived poor value for the price level.
- Billing issues including early pulls and denied payments causing service disruption.
Positive Feedback
Limited positive information; most recent reviewers express dissatisfaction with service, claims processing, and membership value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vsp Vision Care has a 1.3 star rating from 3 reviews with mostly dissatisfied consumers and a 100% unfavorable distribution; common sentiments include stay away and poor value.
Key Takeaways for Future Customers
- Expect heavy customer service hurdles when calling; Vsp Vision Care reviews note long waits and dropped calls.
- Cancellation and refund rules are strict; subscribers report being locked into a full year.
- Watch billing practices; customers report early withdrawals and payment disputes.
Negative Feedback / Risk Areas
- Customer complaints about unreachable phone support and failed authorization for orders.
- Refunds and cancellation policy problems and perceived poor value for the price level.
- Billing issues including early pulls and denied payments causing service disruption.
Positive Feedback
Limited positive information; most recent reviewers express dissatisfaction with service, claims processing, and membership value.
Kennett Square, Pennsylvania
Customer Service
- - Can't reach support; long waits and disconnections.
- - Callback numbers are staff's, not the customer's.
- - Changing the service date is too complex.
Impossible to reach customer service representative on phone for questions that can't be answered on the website. Waited 20 minutes only to be transferred to billing department where I was disconnected.
Second time around same thing. If you push one for a call back the number they repeat for a call back is their phone number, not yours. Third time around, same story.
Someone eventually answers who isn't very helpful. Don't try to change your service date, it's too complex for them to figure out.
User's recommendation: Good until you need customer service.
Houston, Texas
Authorization number needed. Your phones do not work.
- - It took about 2 hours to authorize the glasses order.
- - I got through twice, but the VSP system hung up both times and the password reset fails.
It took Sams about 2 hours to get authorization to order my glasses. I got through twice and the vsp system said goodbye and hung up on me both times. Cannot reset my password, their system cant send me the screen.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund/Cancellation
- - VSP insurance with monthly payments, over two years.
- - First year unused; one Walmart Vision Center visit for exam and bifocals; year-long contract.
I had VSP insurance for over two years and paid monthly on it. The first year I never used anything.
I then went one time to the Walmart vision Center and I had an exam and bifocals and put it on the insurance.
I didnt feel the value was worth the cost and went to cancel the insurance and was told that, no, I was locked down according to the contract for a full year. Stay away from this insurance !Stay S
Preferred solution: Full refund
User's recommendation: Stay away from VSP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVSP SUCKS!
- - Had insurance for over two years; used it once at Walmart vision center for an exam and bifocals.
- - Tried to cancel but was told I’m locked in for a year.
Had this insurance for over two years - went ONE time to a vision center at Walmart and paid for an exam and pair of bifocals (used the insurance) - wasn't happy with the value of VSP and called to cancel -- told NO, that I'm locked in for the remainder of the policy year and can't cancel... Ridiculous....
Preferred solution: Full refund
User's recommendation: Stay away from VSP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey pull payments way to early
- - Payment due Jan 1, 2021 was denied for lack of funds.
- - Tried calling; wait 2 hours due to high volume; insurance canceled on Dec 28.
My payment was not due till January 1st 2021, I got a notice my payment was denied due to lack of funds. Tried calling, I was told I had to wait 2 hours because other people were calling in.
This was on the 28th of December, so why are they pulling my money now?
Bad business, canceling my insurance I can buy my glasses locally, total BS!!!
Preferred solution: Cancel coverage
User's recommendation: Don’t get ripped off by them
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