Product: Vonage Phone Plan Clear all filters (16 of 16 reviews match)
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0 comments
1.0
Details
Vonage recognized that something went wrong in their system, but I've spoken with 4 different supervisors already who have been investigating what happened with their engineers and still do not have a refund. Never do I get a call back when they say they will call...
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Author
Service
Vonage Phone Plan
Reason of review
System Glitch overbill
Loss
$800
Preferred solution
Full refund
Review #1252763 is a subjective opinion of poster.
2 comments
1.0
Details
I changed from annual plan to monthly plan in November, after I was charge for Annual plan. Then I changed to monthly plan and paying monthly fee, assuming they will refund the prepaid annual plan charge. I checked my account now,realized they never refunded my money...
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MajorHerculesBeetle661
#1704257

To unsatisfactory customer service is to be very charitable. Had technical issue with calling abroad. Tech team told me it will be resolved several times and it wasn't. Called...

Author
Location
Holmdel Township, New Jersey
Service
Vonage Phone Plan
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$389
Preferred solution
Full refund
Review #1249561 is a subjective opinion of poster.
0 comments

Vonage - With out using the service 11/2 demand me to pay or collection!

This is a very disappointment company were they promise something and is not what you really get, service is not what you really expect and when you decide to cancel they will give you the hardest time ever, I send an email with a notice of cancel and they said they won't accepted as a cancellation form, so demand me to pay or if not they will send me to collections, after been with them for long time! the worst company phone service! This is a very disappointment company were they promise something and is not what you really get, service is not what you really expect and when you decide to cancel they will give you the hardest time ever, I send an email with a notice of cancel and they said they won't accepted as a cancellation form, so demand me to pay or if not they will send me to collections, after been with them for long time! the worst company phone service!
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Author
Service
Vonage Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
Review #1155811 is a subjective opinion of poster.
0 comments

Vonage - Lack of notification at end of promo period & doubled fees

1.0
Details
Last summer I signed up for Vonage in 2016 for a one-year promo plan with unlimited domestic calls for $9.99 plus taxes and fees.Today, Aug. 16, 2017, I received my normal monthly email notification of the Vonage fee that had been debited from my account. The amount was $36.77 ($24.99 plus taxes & fees), whereas past months including fees was $18.81. I called Vonage Customer Care to inquire about this and why I wasn't provided a reminder that the promo was going to expire. The rep told me I could switch to a more expensive plan - one that would have limited minutes for 12.99 a month plus fees (roughly $22 per month with taxes & fees) or an unlimited plan for $14.99 a month (roughly $26 per month total). I agreed to take the cheaper plan and asked for a credit for the current bill since I hadn't been notified of my plan's expiration. Also, new customers get the $9.99 per month plan, which is no longer available to the current (loyal) ones. I pointed out that most companies provide a reminder before a promo expires. The rep told me I could have the "activation" fee waived for remaining with Vonage or an equal credit but not both. So, bottom line - I pay a double fee this month and then going forward a higher monthly amount with far less minutes. The favor they'd bestow on me is waiving the activation fee. I said I'd remain with Vonage if they'd give me a $10 credit, roughly half the amount of my new bill. Neither the rep nor the supervisor would do this. I told them I've referred friends and relatives to Vonage and will cease doing so. I'm also looking for a new plan without hidden fees and or springing rate hikes.Signed, Dissatisfied Vonage customer
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Author
Location
Holmdel Township, New Jersey
Service
Vonage Phone Plan
Reason of review
Pricing issue
Loss
$25
Preferred solution
Price reduction
Review #1088361 is a subjective opinion of poster.
1 comment
PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING.BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT...
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vonageert.us
#1300098

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your complication with our equipment. We will like the opportunity to work on this matter wit...

Author
Service
Vonage Phone Plan
Reason of review
Pricing issue
Review #1010324 is a subjective opinion of poster.
1 comment
I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number...
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vonageert.us
#1300100

Hello, This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matte...

Author
Location
Ontario, California
Service
Vonage Phone Plan
Review #1003433 is a subjective opinion of poster.
1 comment
1.0
Details
Very disappointed with this service by Vonage and very upsetting that Vonage has representatives going door to door lying to customers just to get them signed up so they could make their commission. NEVER WOULD THINK OF COMING BACK AND WILL DEFINITELY SPREAD THIS...
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vonageert.us
#1272617

Hello , This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matt...

Author
Service
Vonage Phone Plan
Reason of review
Problems with payment
Review #991903 is a subjective opinion of poster.
0 comments

Vonage pulling money from two cards

1.0
Details
I recently noticed that my old account which was supposed to be disconnected hasn't disconnected and been deducting money for more than year and the new account has been charged all through these months for almost an year. which is 38*14=$532.00 When called the customer service to see why this hasn't been disconnected, and when checked there are two charges happening on the same billing address, they said they will disconnect them now but cannot help the previous months. When questioned, how can you charge two cards with the same billing address, one is an active service and the other as an inactive service, it was answer with a rude voice that both the accounts are active its not our problem if you don't use the service. The customer service is very rude and this company is after innocent people money who doesn't know how to do business and evolve with the growing technology.
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Author
Service
Vonage Phone Plan
Reason of review
Poor customer service
Loss
$532
Preferred solution
Full refund
Review #955854 is a subjective opinion of poster.
0 comments
I have been a Vonage customer for nearly 7yrs. The reason I switched to Vonage is unlimited calling to India. Last 2 months I had few relatives from India visiting me and our call volume to India increased. Vonage automatically switched me to a business user plan...
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Author
Location
Albuquerque, New Mexico
Service
Vonage Phone Plan
Cons
  • Deceitfulnesscustomer service
  • Fine print with unlimited calling
Reason of review
Poor customer service
Review #939763 is a subjective opinion of poster.

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0 comments

Vonage Phone Plan Review

Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.
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Author
Location
Paisley, Florida
Service
Vonage Phone Plan
Reason of review
Not as described
Review #923516 is a subjective opinion of poster.