Product: Vonage Home Phone Service Clear all filters (14 of 14 reviews match)
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1.4
Details
New form of cyberbullyinig. My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired....
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Review
#1581286 Review #1581286 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Do not listen to customers
  • Sticking to an iinsipid script
Reason of review
cyber bullying their monopoly
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Vonage Complain

Vonage Displays as SPAM numbers for my Caller ID

I have signed up with vonage international calling service. All my international calls that i make outside of the UK come up as spam on all the phones of the people that i call. I called vonage 8 times and they keep telling that they dont support international caller ID
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Review
#1470818 Review #1470818 is a subjective opinion of poster.
Service
Vonage Home Phone Service

Vonage - Paid $60.00 to lower my bill.

I got a call from Vonage 866-243-4357. The lady asked me to pay $60.00 for one time payment to lower my bill. I need confirmation from vonage .
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Review
#1438771 Review #1438771 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
If there is a scam going on using vonage number. Company should notify customers early.
Loss
$60
Preferred solution
Full refund

Vonage - Phone services

Our phone is not working and receiving phone calls we cant get through voice mails we tried everything
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Review
#1301660 Review #1301660 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Bad quality
I also had contacted Vonage prior to initiating the transfer of my phone number which was mine prior to Vonage. I was told my new company would have to request the porting. Upon receiving my phone on 01/29/18 I started the activation process on line through xfinity...
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Review
#1178796 Review #1178796 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Vonage - BAD customer service

1.0
Details
Had a "discounted" service for 1 year, the year was up yesterday. With no notification, they doubled the charge to $34 (ridiculous) and refuse to refund my payment when I called to cancel service. Future customers - keep an eye on your 1 year date, they give no notification before raising the rate. Better yet, find another phone provider. VONAGE is a ripoff ripoff ripoff. Can't leave this review with less than 100 words, so here's the rest - RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF ONLY 4 MORE WORDS TO GO - RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
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Review
#1101623 Review #1101623 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • No refund on account cancellation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Tags
  • Vonage Complaint

Phone service with Vonage cancelled on a Thursday afternoon

2.0
Details
My phone told me I no longer had service when I noticed the Vonage box was missing the light on the left. Not an internet problem so I read an Email saying my service was cancelled. I never cancelled it. Seriously think those of us with the $9.99 per month were cancelled so we could pay more.
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Review
#1050044 Review #1050044 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
I advise people not go for vonage service. It is technically bad and worst customer service, overall horrible experience. If you want peace of mind then do not go for this company. Cheater, marketing gimmick is its value to lure and cheat customers, They give u 6...
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1 comment
Anonymous
#1324119

Hello ,This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We would like the opportunity to discuss this matt...

Review
#1041712 Review #1041712 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Worst
  • Do not go for vonage
Reason of review
horrible customer service, technical problems , bad policies
Loss
$150
Tags
  • Vonage Complain
  • Vonage Bad Service
Vonage has been giving me the runaround when I have been attempting to cancel the service since October 2016 and still running up a bill. I tried to cancel when the promotional period ended because it isn't worth the amount that it increased. Every time I call, I sit...
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Review
#986560 Review #986560 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Cons
  • Decieveness
  • Customer service
  • Billing
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund
Tags
  • Vonage Complain
  • Vonage billing

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

VONAGE bills for unused phone service

I moved from Greensboro to Southern Pines, terminated my Time Warner on line service, when my mobile phone stopped working. Using coffee shop WIFI, I found VONAGE's home phone plan, paid $19.00 for their modem, which I couldn't use (their ad then did not specify the need for line access). I needed a phone in order to find a new rental and got a BLU mobile phone with a Consumer Cellular SIM card from Target and Sears. About a month after relocating I subscribed to Earthlink (Time Warner) and started receiving bills from VONAGE for a service I didn't use or install. I am retired, on limited income, and don't need 2 phones. I texted VONAGE's chat customer service, was told that billing is activated regardless of modem installation or phone use. The bills keep coming. They won't cancel my account.
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Review
#972816 Review #972816 is a subjective opinion of poster.
Service
Vonage Home Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Terminate unused phone service contract with no chartges