Product: Vonage Customer Care Clear all filters (34 of 34 reviews match)
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Vonage Cold Calling

Vonage calls our house everyday, three times a day for months. We have told them to stop calling me, I don't want their service but they keep calling!
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Author
Service
Vonage Customer Care
Cons
  • Cold calling me
Reason of review
Vonage is constantly robo calling me.
Review #1433384 is a subjective opinion of poster.
0 comments
1.5
Details
We tried for the whole day to get the phone set-up, simultaneously trying to get someone at Vonage to help. As in many of these reviews it soon became evident that the only human beings answering the phone at Vonage are the sales department. THERE IS NO TECH SUPPORT,...
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Author
Location
Holmdel Township, New Jersey
Service
Vonage Customer Care
Cons
  • Stole my money in early termination fee
  • Inaccessibility of company personnel after the sale
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
Review #1431284 is a subjective opinion of poster.
0 comments
1.0
Details
Been with Vonage for 12Y plus and now as other cheaper options are available i thought i would cancelling the service and had the most horrible experience. My billing cycle is on the 10th of every month and not sure whether i pay at the beginning or at the end of the...
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Author
Location
Mclean, Virginia
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$44
Preferred solution
Full refund
Review #1419768 is a subjective opinion of poster.
0 comments
1.1
Details
I have not used this phone since February 2018 due to not living in the house any longer. I have called many times to cancel and have been told it was cancelled and has been told they cannot cancel it because I do not remember the pin. I tried to change it online and...
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Author
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$94
Preferred solution
Wipe bill clean and disconnect my service
Review #1361969 is a subjective opinion of poster.
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Vonage - Poor customer care

1.0
Details
Don’t buy vonage, when I first called to start vonage service they said u r eligible for 50 dollar amazon gift card , when I called after months they said u r not eligible
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Author
Service
Vonage Customer Care
Reason of review
Poor customer service
Review #1306087 is a subjective opinion of poster.
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Vonage - Cancel services

4.1
Details
Today is last day of service agreement
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Author
Location
Holmdel Township, New Jersey
Service
Vonage Customer Care
Review #1301183 is a subjective opinion of poster.
0 comments
I have tried to contact Vonage on numerous occasions to get a virtual number ported across to them. 6 weeks later I am still waiting. Their customer service agents are akin to robots and seem unable to answer even the simplest of questions. I am a brand new customer...
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Author
Service
Vonage Customer Care
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered
Review #1257928 is a subjective opinion of poster.
0 comments
3.2
Details
I spent two hours on the phone trying to resolve an dispute over charges to a phone number that Vonage said wasn't a Globe number. Even after the relative told us it was a Globe number and also after checking e-mobile tracker on line, which also said it was a Globe...
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Author
Service
Vonage Customer Care
Cons
  • Accounts team
  • Customer service was poor and they were rude and unhelpful
  • Customer service
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund
Tags
Review #1253631 is a subjective opinion of poster.
0 comments

Vonage - Very well

I called in today may 1 2018.. ended up speaking to a senior supervisor whom was able to assist me with my concerns and took care of them very quickly all in all I was very satisfied with his customer service
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Author
Service
Vonage Customer Care
Reason of review
Good customer service
Review #1245098 is a subjective opinion of poster.
0 comments

Vonage - Really Pissed

2.5
Details
I called vonage customer team last thursday march 22nd. I informed thd agent that i would like to cancel my call monitoring service but that women removed my call recording .. Account ID 118673 Weekends they are closed now what
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Author
Service
Vonage Customer Care
Reason of review
Poor customer service
Review #1218334 is a subjective opinion of poster.