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1.4
Details
New form of cyberbullyinig. My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired....
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Review
#1581286 Review #1581286 is a subjective opinion of poster.
Cons
  • Do not listen to customers
  • Sticking to an iinsipid script
Reason of review
cyber bullying their monopoly
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Vonage Complain
1.0
Details
My name is Hazel Tucker and on 6/17/19 @ 11:40 am I called Vonage at 732-944-0000. They kept me on hold for 30 minutes...finally I spoke to John and explained to him that I wanted to cancel my service because their bill kept get higher and higher each month...my bill...
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Review
#1562230 Review #1562230 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$19
Preferred solution
Full refund
1.0
Details
******PLEASE READ IF YOU ARE A SENIOR CITIZEN********** I’m senior citizen seen a phone plan for 40.00 a month sound good. Had to have my phone number transfer from my other carrier...That was a Story..nightmare. What started the end of March to mid-May And Service was...
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Review
#1536671 Review #1536671 is a subjective opinion of poster.
Cons
  • Behaviour after payments yelling on customers
  • Ability to resolve payment problems
  • Do not go for vonage
Reason of review
Order processing issue
Loss
$1406
Preferred solution
Full refund
Tags
  • Senior Citizen Ripoffs
3.1
Details
July 6, 2019, I had several calls from my relatives/friends, being worried about me. They tried to contact me, leaving a message on my home phone, dialing my correct phone number with Vonage, however, a person (not me) was not be on my voicemail. I did a Chat session,...
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Review
#1580883 Review #1580883 is a subjective opinion of poster.

Vonage - Voicemail greetings were changes w/o I authorizing it

1.0
Details
In July 7, 2019, I received several emails from relatives and friends, leaving a message (for me), however, another person displayed and said her name. Was on tel. with Vonage per Chat, took them 3 or more hours to fix it, promising me that it never would happen again. Still, I wanted an answer, how that all happened, was told that I changed that greeting. Vonage forwarded voicemail to a telephone number in WA. Difficult to understand offshore CS, using a local NJ Telephone number when placing calls from India. I was given a $10.00 credit on my account, and a Manager had to check it, if I told the truth or not. I was correct and didn't lie.
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Review
#1581237 Review #1581237 is a subjective opinion of poster.

Vonage - Disgusting + criminal enterprise!

1.0
Details
Absolute disgusting company, never, and I mean never sign up with them. I can't give zero! I have had an account for 2 years, which has never been used. I've tried cancelling the account numerous times, and I mean numerous times, but every time I think I've cancelled another payment comes out. I've tried telling my bank to stop the payments, but the money continuously gets taken month after month. The complaints team offered me 3 months backdated refund, to which I agreed as I just wanted done with them. Since that offer, they've taken 3 more monthly payments, and NOT cancelled the account. I am now in the process of getting a solicitor involved. Avoid at all cost.
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Review
#1523842 Review #1523842 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Vonage - Thieves

1.4
Details
My credit card was charged for this months service. I cancel the horrible service within 4 days. Customer service told me they do not prorate nor refund any portion of the unused service. WOW! Filing a complaint with FCC!
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Review
#1522292 Review #1522292 is a subjective opinion of poster.
Cons
  • No prorated refund cancelled within four days of being billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$32
Preferred solution
Let the company propose a solution
Tags
  • VONAGE CANCELLATION

Vonage - Bad customer service

I called to cancel my home phone, which I have had for at least 5 years and do not use. After holding for over 30 minutes the customer service agent had a barrage of questions for me and advice as to why I need a home phone. I told her all I want to do is cancel, I do not need to hear all of this. It's been over a month and it is still not canceled and they are billing me for it. They will try to hold you hostage and I will tell everyone not to use Vonage.
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Review
#1574357 Review #1574357 is a subjective opinion of poster.
Cons
  • Billing
  • Vonage representatives cheating billing
  • Vonage representatives cheating
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
1.1
Details
Vonage installed equipment incorrectly at my store. System analyst determined this 2 months after I had been calling several times a week because the lines weren't working correctly. Line 2 never worked. It was impossible to tell which phone line to record messages on...
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Review
#1495974 Review #1495974 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20000
Preferred solution
I want to be reimburssed for the monthly service fees I have paid for no service.

Contact Vonage Customer Service

Mailing Address:
Vonage
23 Main Street
Holmdel Township, New Jersey 07733
United States
Phone:
(866) 243-4357
All Vonage Contacts

Vonage ruined my business

1.7
Details
Like every business owner, finding services at a lower cost is important, Vonage was the biggest business mistake I ever made. I went from 3 phone lines with my internet carrier (Spectrum) to 3 phone lines that never worked right with Vonage. 6 weeks later - NO PHONES. NO FAX! (so no customer communications). I spent several hundred dollars on an local IT guy trying to salvage this to no avail. DON'T USE VONAGE - it ruined my customer communications . They have no customer service and no responsibility! Allan Frank
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Review
#1506029 Review #1506029 is a subjective opinion of poster.
Cons
  • Do not go for vonage
Reason of review
Bad quality
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Voip carriers
  • Phone Company
  • Vonage Lies