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I've had Vonage since last summer. I was never able to plug the service into my wall jack to obtain service throughout the house - only to one phone connected directly to my router. I spent hours on the phone with their technical service and the final excuse was always there is a problem with my phone wiring in my house (I would get a fast busy signal instead of a dial tone). It worked fine with the one phone leaving all other phones without (no...
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3.0
#1010550
PARTS NOT RECEIVED THAT WOULD GET SYSTEM WORKING. BILLED FOR $ 84.00 BEFORE AND THEN $ 19.98 WHEN IT WAS NOT ACTIVATED AND THEY TRIED TO BILL ME ANOTHER 19.98 WHEN THE AMOUNT WAS PROMISED WAS 9.99 PER MONTH. WHEN THE PARTS DID NOT MATCH THE EQUIPMENT I HAD I WAS SENT ANOTHER BOX WITH MORE THINGS MISSING AND COULD NOT GET THE 3 PHONES WORKING AND NOW I HAD 6 PHONES AND JACKS. 1 SET OF PHONE JACK, ADAPTER, AND PHONE WITH USB CONNECTOR WERE STOLEN....
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#1010324
i ordered Vonage trying to get a lower billing rate than with Comcast . the first equipment sent to me had the wrong size wiring components. the second box was sent to me but there were missing parts. every time i called i got a non ENGLISH SPEAKING PERSON WHO did not understand what i was talking about. i then cancelled my account because they kept billing me 19.98 which was only supposed to the first month. penalizing me for not having the...
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#1010318

Vonage Home Phone Service Review

#1003536
1.0
I have signed up for Vonage to get a 50 $ Visa giftcard. It is a scam. Yuri ou never get the card. They claim that there was no promotion going on when I signed up. Don't fall for it. It is a scam.
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Vonage Home Phone Service Review

#951826
1.0
*** customer service and wont except all forms of payment
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Vonage Home Phone Service Review

#948714
Poor service! They advertise free phones and it's a lie, all you get free is the little box to connect to your internet and it still doesn't work! I am so pissed!
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Vonage Phone Plan Review

#923516
Do not believe the ads that say Vonage can be used on satellite systems. I tried it on both Hughes and Dish systems. The upload speed is entirely too low. It would need to be at lease ten times faster to meet the minimum requirements. Vonage sounds like they offer some really good plans, but dont waste your money if you are on satellite.
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I had my service with Vonage briefly but after I experienced their services I reverted to my local land line provider. That was over 4 years ago. To this day, active/current Vonage customers are unable to call my number. When they do they get the message "This number is incorrect or is no longer in service. Please check your number and dial again". All other customers (land line, cell phone, other VOIP phones) are able to contact me at that very...
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On the evening of jan 23/17 a friendly young fellow came to my door. He even risked my rottweiler, he was so eager to make a sale! He had me convinced as he went over all the money i would save as he compared fees from my rogers bill. i was intending to change carriers when he asked me for my credit card. this was the end of our conversion. at NO POINT DO CARRIERS NEED A CREDIT CARD FOR YOUR BUSINESS. generally if they ask you for one, it's...
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#996265
I was called by one of vonage sales representives. I don't want to disclose his name. I still have his personal phone number and name saved. I was told calling to Nepal was part of my plan so I signed up. I gave my Credit Card info over the phone. I was told to call his cell number to give the credit card info. I called and checked with customer service if calling to Nepal was part of my plan and came to know that it wasn't. I cancelled the sign...
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Anonymous

robbygetoffursister it's funny but not because firstly, all the other major carriers don't ask for credit cards! so, why one earth does vonage need my credit card info. he(the fellow pretendin...

#992918
I was informed that Dubai calling was part of my plan when I signed up and unfortunately it wasn't and so I got billed for it. When I called the first time to get this issue resolved the lady told me that she would credit me for all my minutes up to date. I haven't called Dubai ever since and still got billed again. So I called regarding that and the representative didn't do anything about that additional charge. Very disappointed with this...
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vonageert.us

vonageert.us Hello ,
This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this ...

1.0
#991903
I am the current Vonage customer, I signed up the Vonage with the rebate amazon $100 gift card. I have the email with tracking number and they never send me the card. I contacted the customer service so many times and they obviously lied to me that I didn't sign up with the promo code. How can I get the tracking number for gift card then?? They treated the customers very unprofessionally and shamelessly lied. I feel so pissed that I was lied and...
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Miss Betsy

Miss Betsy Buy a voip box from Obihai on Amazon and port your number to Google Voice. It has better features and costs nothing.Yes, it's free to make calls with Google Voice. - It is onl...

1.0
#990070
Vonage had one card on file and I cancelled the debit card which I authorized for auto payment to prevent future withdrawals. They got my new replacement card number (which they claim the bank provided them) and proceeded to charge on that card with ABSOLUTELY NO AUTHORIZATION. I called customer service and they basically told me that it is the same card. I asked how can a card be the "same" when it has a completely different number and is it...
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2.4
#989997
I am not sure where the calls come from. We get 2-3 calls daily from vonage trying to sell their products. Told them we are NOT interested but still keep getting calls. Don't they understand once when we tell them we are not interested and to take our name off the list. They are becoming a pest and if this continues, I will take some legal action. They call from different numbers so no choice but to take the casks. This is getting to be...
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#987201