Vonage
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Vonage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vonage has 1.5 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Vonage to a friend or colleague.
- Rating Distribution
Pros: Inexpensive, Promise of service to be provided, Service until i must contact support.
Cons: Customer service, Fraudulent misrepresentation, Billing.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vonage has 1.5 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Vonage to a friend or colleague.
- Rating Distribution
Pros: Inexpensive, Promise of service to be provided, Service until i must contact support.
Cons: Customer service, Fraudulent misrepresentation, Billing.Recent recommendations regarding this business are as follows: "No because poor of customer service", "Someone should answer quickly specially for Business line.", "I’ve always been very happy with Vonage. The value is excellent and I’ve always been treated very well. I highly recommend them.", "We will see", "DO NOT SIGN UP FOR VONAGE".
Most users ask Vonage for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Vonage Reviews
"Cancel service"
The customer service representative was greatEasy to speak to, friendly, helpful and informative. They resolved my concern and lowered my bill. I was very...
"Experience"
I have vonage extensions for over 10 years . Since December 2023 I am having trouble to make international calls . I called customer support 3 of the agents...
Phoenix, Arizona
Experience
User's recommendation: No because poor of customer service
Need to pay bill
Preferred solution: They solved problem took 15 minutes to reach someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roseville, California
Cancel service
User's recommendation: I’ve always been very happy with Vonage. The value is excellent and I’ve always been treated very well. I highly recommend them.
Hammonton, New Jersey
Phone not working
User's recommendation: Someone should answer quickly specially for Business line.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, New Jersey
My mother is now deceased. Please remove this billing from her account.
Monthly very high rate
Billing issues
- Good source for calls
- Very high rate
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Phone not working
Preferred solution: Full refund
User's recommendation: DO NOT SIGN UP FOR VONAGE
Tustin, California
Want cancel there is no Rep, we are not using at all
User's recommendation: We will see
Phone number are not working but taking money out from account near 7 months
Preferred solution: Full refund
No phone service yet. After 3 weeks of calling in and hearing 2 more days every time.
Preferred solution: Deliver product or service ordered
User's recommendation: Find another phone company
Phone line
- Cheap
- Bad customer servivce
- Easy to accidently incur cost
- Everything is an upcharge
User's recommendation: Use for cheapness. Cust service is bad.
Cause I wanted to speak to someone about service
Preferred solution: Answer the questions that I had about your services
I want to cancel my service but can’t get any help
Preferred solution: I just want to cancel my phone service with Vonage
Greenwood Village, Colorado
A Spectrum technician inadvertantly changed my phone number. I would like to restore the old number.
Fontana, California
Great work
User's recommendation: Very helpful
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