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VONAGE decline in reliability and service

I used VONAGE for over five years. Poor reliability and service over the past ten months (dropped calls, no voice mail)made me decide to look for another service. Vonage seems desperate to retain its customers because they are giving me two months of free service so they can resolve my problem. Trouble calls are handled overseas (India?)so you have to deal with the language issue and wait times can well exceed 20 minutes. A VONAGE tech told me my dropped call problem was caused by a 3rd party service router issue w/in my calling area. I'm not sure why my VONAGE voice mail feature ceased working six months ago - five different VONAGE techs tried to fix it w/o success.
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#248150 Review #248150 is a subjective opinion of poster.

Vonage Sucks Charged me $42.89 to cancel unreliable service

Vonage is terrible service period pay top dollar for Vonage Terminal & 3 Vonage cordless phones almost $250.00 plus tax August would be 1-year of ***. They charged me the $42.89 early cancellation fee I protested and demand to speak to supervisor waste of more time sounds like they are based in India or some other country not the United States. Just a warning now to everyone stay away from Vonage period OOMA is who I have changed service with the voice quality is crystal clear even calling to France and several other european country's. OOMA is very easy to setup and the prices are far cheaper they offer several different plans & accessories including iPhone APP which you can make you long distance or international calls with. Also have a USB Bluetooth device so you can use you cell phone to answer and place calls very cool and works great. Anyway learned my lesson about Vonage it truly sucks worse that 8x8 and Skype out combined.
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#242304 Review #242304 is a subjective opinion of poster.
For years I have heard complaints about this mickey mouse company. On June 4, 2011, I rec'd in the mail a wonderful offer, so wonderful that I got suspicious and decided to check this Board, sure enough I was right. My advice to all of you is to report them to the...
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1 comment
Anonymous
#444625

dont use vonage.I was customer for 6 yrs and they tried to charge me $10.00 to downgrade to cheaper plan.I will cancel the entire service and and do without landline phone and...

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#241473 Review #241473 is a subjective opinion of poster.

Out of 75 days with Vonage my phone worked 2 !!

I switched to Vonage from AT&T because my rate with AT&T was too high, after having Vonage for almost 3 months my phone has worked correctly for 3 days. I was told by Vonage in order to have the problem fixed I would have to pay them $99.00 for a service guy to come out and fix the problem. I would advise anyone to never get tied up with Vonage unless you want to spend your days pluging and unpluging thier modem to no avail and never get phone calls anymore if you want to talk I am!! luvzforplay@yahoo.com
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2 comments
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#236214 Review #236214 is a subjective opinion of poster.

Vonage in Cleveland, Ohio - Vontage is a horrible service - do not use them!

I signed up for Vontage 14 days ago and requested my old phone number ported to my new residence. After 14 days and numerous phone calls they still have not ported my phone number. Meanwhile they are billing me for a service I do not have. The language barrier with their customer service representatives is horrible. Everytime you call you talk to someone different and they have no record of who you spoke with prior and then you have to go through the entire issue again. I was told 4 days ago that the problem was due to an address error which the account manager was going to correct and I would be up and running in 72 hours. I called today and was told that the address was never corrected and it would take another 72 hours to fix this. I have no confidence in anyone that I talk with at Vontage. And to make matters worse, someone from one of their offices called to try and solicit additional services when they haven't fixed the first issue. Like that's going to happen!
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#234873 Review #234873 is a subjective opinion of poster.
Been trying to cancell account for aprox 3 yrs and Havent used the service of vonage for the same amount of time..Since i dont know the alternate phone number which was giving out by an ex girlfriend and the account is in her name vonage say they cant cancell the...
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1 comment
Anonymous
#294599

Report them to the BBB in your area, they need to be exposed, also to the FCC. Close your account and open a new one. Check with an attorney, maybe legal aid in your city can ...

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#234825 Review #234825 is a subjective opinion of poster.
Loss
$1200

Vonage scam!!!

i briefly signed up with them for at least a month and half with there "free" promotion which was supposed to be for a month! I ended up getting charged for calling my fiance overseas to which they cut my service off after a few days and told me it was a half month whatever cycle so that my bill didnt sky rocket, this was supposed to be a free month I WAS CHARGED FOR MAKING A FEW CALLS AND THEN MY SERVICE WAS SHUT OFF BECAUSE I HAD TO PAY A BILL! WTF!!! IF YOU ADVERTISE SOMETHING AS FREE EVERYTHING SHOULD BE FREE!!! now i still have to pay a bill that i shouldnt even have to pay, *** me off, dont use vonage....big scammers!!!
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2 comments
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#232821 Review #232821 is a subjective opinion of poster.
I signed up with Vonage after like most of you I had bad experinces with my previous telecom provide. Immediately after installation I noticed that most outgoing calls would not go through, I often experienced a dead dial tone when attempting to make a call. On the...
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2 comments
tech_agent
#272514

Some people want to use vonage their way :roll vonage is NOT a landline it is voip and I can tell ya that you were using vonage your way :cry connecting it to your phone jac...

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#226906 Review #226906 is a subjective opinion of poster.
Vonage screwed me over by continuing charging monthly after cancellation 1. Back in July (7/28), I ported my numbers from Vonage to another provider and requested my account to be closed. I thought everything was taken care of. 2. On 9/26, I received an email from...
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3 comments
galensdad
#451164

In my 72 years on Earth, I have never had a worse business experience than with Vonage. I was assured that, if I signed-up with Vonage, I could keep the telephone number that...

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#220420 Review #220420 is a subjective opinion of poster.

YOU CAHRGED ME 105.75 ON 11/24/2010 TO SETLE A DISPUTE BETWEEN VONAGE AND MY SELF.

ON 11/24/2010, YOU CHARGED ME 105.75 TO SETTLE AND ACOUNT I HAD WITH VONAGE. APARENTLY THEY ARE NOT SATISFYED SINCE I GOT A LEGAL NOTICE FROM THE UNITED STATES FISTRICT COURT OF NEW JERSEY ABAOUT A CLASS ACTION SETTLEMENT. THE SETTLEMENT NOTICE STATES THAT THE SOLE PURPOSE OF THIS NOTICE IS TO INFORM ME OF THE SETTLENT SO THAT I MAY DECIDE WHAT TO DO. SO PLEASE LET ME KNOW ABOUT THE SETTLEMENT WE DISCOUSED LAST TIME WE SPOKE OVER THE PHONE MY NAME IS JUAN M IMERY, MY HOME PHNE No. IS 561.483.9315 AND I HAVE NO OTHER MEANS OF IDENTIFY MY SELF.
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#217495 Review #217495 is a subjective opinion of poster.