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Vonage Bait and Switch

I figured that if I did not pay for then service would automatically end but I was billed for a month that I did not ask for or use or want. So much for no contract promise. Customer service made it clear that they had no latitude to discharge me for the extra month because of new corporation policies that are now forced on them. This to me is a sneaky way to make a few extra bucks by legal tricks rather than providing service. This was the classic case of "Bait and Switch" where "no contract" was promised but a contract (renamed as "policy") was given. What is sad is that I have used Vonage off and on for several years but they treat me this way. After this happened with Vonage I immediately called to make sure that my Netflix, Hulu and TiVo accounts where ended. It turns out that they also have similar polices to continue billing just as Vonage. What was different though is that they all ended my account as requested but forgave any new charges that were uncured since I had not used the account for a month. I was treated much better than by these other companies.
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Author
Location
Corvallis, Oregon
Loss
$42
Review #340742 is a subjective opinion of poster.
0 comments

Vonage

Vonage is a scam. They will not return your money and they are also not a good VoIP service as well. They claim to be a very good service, they are not. It makes a difference when you try to talk on their lines with all the interference in the background. They owe me money and they are a scam. Any persons that I deal with do not deal with vonage. Use prepaid as opposed to vonage. Don't waste your time or money on this service. They will not give any of your money bad services on the phone.
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Author
Location
Columbia, South Carolina
Review #340259 is a subjective opinion of poster.
0 comments

Vonage kept my money

I could never use get there vonage box to work with my internet services and tried to get my money back that they continue to take out of my account from the bank. I was never connet to there vonage services and has never made a call because was never a line to call from. Call and talk to an supervisor and was not satified. How can you take money from someone that has never use your company services. I will send them back all there equipment and will report them to the correct agency. I use vonage once before and didn't have this problem and explain to them that there box was not compable with cox cable box. All I want is my money back. I don't care if it is just $12.00. Thank You *** off
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Author
Location
Newport News, Virginia
Review #336924 is a subjective opinion of poster.
0 comments

Vonage cannot Port my home phone number

I have had Vonage telephone service for over 4 years and have been pretty much satisfied. About a week ago I decided to ge the Triple Play Service that Comcast was offering. After several days and numerous phone calls I now find out that Vonage does not own my home phone number and that it is owned by a Third Party and cannot be ported to Comcast. Vonage claims they only leases my home phone number from the Third Party, so I had to cancel my Vonage account and give up my home phone number(that I had for 30 yrs.) and get a new number from Comcast. So beware if you have Vonage and decide to switch to another company cause you may not be able to keep your same number.!!!!!
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Author
Location
Pittsburgh, Pennsylvania
Review #335110 is a subjective opinion of poster.
1 comment

Vonage phone service

The crooks were suppose to cancel my service I told them I.don't want their service after 1 day they said it was canceled the lying scamming piece of *** stole $102.00 from me when I told them the service was supposed to be canceled they said yes we see there was no calls made or received but we can't give back refunds I think a class act law suit should be brought up on them that's how you teach a crooked phone company a lesson for cheating so many people. *** *** company. Potential customer stay away .
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Author
Location
Bradenton, Florida
Review #325750 is a subjective opinion of poster.
1 comment

Vonage scam artists.

I called on May 30th to schedule a cancellation for my account. The billing cycle was due to end on May 16th, and I needed my phone to work through then. I was told that schedule a cancellation was impossible, and that I would need to call back around the actual date of the 16th. I called the first business day after my billing cycle ended, on Monday morning. I spoke to one agent who told me that I SHOULD have been able to schedule a cancellation, and he was sorry for the misinformation. I was told he could refund me half of the next month's charges, but not the full amount. (Keep in mind this was less than 2 full days into the new cycle, the cycle ended on a weekend, AND I had not used the phone to make even one call after the 16th.) In speaking to his supervisor to try to get the full amount refunded, I was told I needed to "take half the responsibility" for my failure to call in again before the 16th. I explained that wasn't communicated to me clearly "” after all, if I couldn't schedule a cancellation on the June 16th when calling on May 30th, why on earth would I be able to schedule a cancellation for the 16th on any other date prior? They wanted me to call ON the date at the end of my billing cycle, and were willing to argue with me about it for an HOUR just to get their $14 "” which is quite a bit more money to me than it is to them. This supervisor also told me that the first agent I spoke to (on the 30th) should have been able to schedule a cancellation, but the billing issue was still my fault since I was "advised" correctly to call back "by the 16th" (not his actual instructions). I was told that the reason he couldn't schedule the cancellation was probably a system error (again, this is their fault, not mine). The worst part is I kept being told, "I don't know what happened on that call, I only know what's written" – in other words, what their employees write into their little comment box is far more important than what a customer thinks and says. She also raised her voice at me and spoke to me in an accusatory tone many times throughout the conversation. Vonage has HORRIBLE customer service and does NOT clarify billing rules or hold the perspective of giving the customer the benefit of the doubt in a "he said, she said" situation. Steer clear of this awful company.
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Author
Location
Portland, Oregon
Review #325624 is a subjective opinion of poster.
1 comment

Vonage in Dundee, Scotland - Patronizing *** artists

Wished i had taken the advice of everyone here. I needed a second phoneline and went the cheap option - Vonage. Bottom line the tech guy telling me the Vonage box is not to blame and my broadband doesn't work is a complete and utter insult to me. Having been a SKY broadband customer for over 3 years I think it works perfectly fine else i would not be with them or be able to access websites or this website to air my views! How *** do they think I am! Was told I would be given my 30day money back however they have taken payment from me a disconnection fee! Now i got to pay for postage to send back the package! A total cheek! Never again
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Author
Location
Dundee, Scotland
Review #324062 is a subjective opinion of poster.
4 comments

Vonage never cancelled service, found out 3 years later

I was a Vonage customer in 2009. Finding no need for a home phone anymore, I cancelled my service (or so I thought). Having heard nothing from Vonage or anyone representing them for the last three years, I assumed the matter was finished. Now, three years later, I received a letter from a collection agency claiming that I owe Vonage money for unpaid services. I contacted the collection agency who then told me to contact Vonage. In speaking with Vonage, they informed me that they had in fact never cancelled my service. I asked several times why I was never informed of their claims, or even that my account was still active. They claimed that they called me (on the Vonage phone that I thought was disconnect and was no longer using), and emailed me (to an old email that I had not updated because, again, I thought my Vonage account was disconnected). I further questioned why, seeing as they had my address, they never sent me something in the mail with their claims. Their only response was that they, "...don't do that..." A simple internet search showed that apparently Vonage is known for this. Customers call to cancel their accounts, only to find out days, weeks, months, or in my case years later, that Vonage in fact did not honor their request and either continued charging their card or claiming that more money was owed. I have already filed a report with the Better Business Bureau and the FCC. Vonage's business practices are the most bizarre I've ever seen and if it wasn't so aggravating it would actually be laughable.
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Author
Location
Somers, New York
Loss
$99
Review #319077 is a subjective opinion of poster.
4 comments

Vonage.. phone co from ***

I had cavalier from 1988 and never had a problem, I retired and am disabled so I was searching for low cost phone service, vonage popped on the tv,I signed up paid my money and then it started,cavalier did not transfer me right away so I was paying two bills ,cavalier finally let me go on Tuesday, and today (Wednesday)I awoke no phone service,, no internet and when I got to a phone to call vonage,they charge $99.00 to come out and see why I am cut off from the world, but since I have been having problems they will only charge $20.00, , and know what ?? I have spent about $200.00 and have to use someone elses phone and computer to complain.. My brother in Fla changed to vonage the same time I did and when we talked and the phone cuts off ,only when he is talking to me,last night we were talking and the phone cut off ,he was on his cell phone and I was on my phone using vonage,,
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Author
Location
Richmond, Virginia
Review #309823 is a subjective opinion of poster.
0 comments

Vonage in Neola, Iowa - Paying the price for badly documented charges

In December 2011, I began a search to find out if Vonage would be right for me. I make calls to Germany all the time. The World Plan looked just right and I signed up at the end of the month. Over the last three months, I started looking at the benefits. I saw that wireless might not be covered for different plans and different countries. I tried to find whether this plan covered wireless in Germany. At the time there was no straight forward way to search and find this. I dug around on their site one afternoon for about an hour trying to find the elusive info. There was a note that German wireless was free to a specific plan type but that description was not one of the described 3 or 4 plans. I searched to find out if this was part of my plan and finally found something that directly or indirectly told me that this was covered. So I started to use this. Big Mistake! The irony is that I remember a survey that they took where I specifically mentioned that I was grateful that this was available and I praised Vonage. Talk about ridiculous. Now I have two months of high bills with Vonage (the second started before I knew about the charges on the first). Talk about a conflict with their advertiments. (Kudos to Vonage - they have cleaned up their on-line documentation of this now. They just do not have the integrity to admit their mistake. Having said that, what will be the next mistake and how will it cost me? Stay away from them)
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Author
Location
Neola, Iowa
Review #307916 is a subjective opinion of poster.