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Pathetic/Arrogant/Stubborn Vonage Constomer Care

Vonage customer care has the best of worst customer representatives i ever encountered. They are the most arrogant and stubborn people on earth, rather than trying to solve customer's problem they straight away say a big 'NO' when refund comes into the picture. They just know how to trap people and loot us. We were a loyal customer from last 3 years and suddenly there was some visa issue and we had to leave the country on urgent basis. At that time we called the customer care and asked to discontinue the service, then they convinced us that they will keep our account on hold for next 6 month and we don't have to pay anything. As he was just continuously requesting us we agreed to it. Somehow we missed to call them exactly after 6 months and our billing date is 19th, we called(7th month) them on 19th Dec itself and they denied to pay our money back. They charged us on the credit card for the service we didn't use of $24.99 + tax for past 2 months. As we are not using our credit card we never logged in the bank website to check the bill and there we were charged some $30 fine. They are so horrible and pathetic, when we requested them to credit back our money they told they can only transfer to the account and we have to use there service. They cannot revert back to the credit card. They just know how to trap the customer and take money from them. I will never recommend anyone to use Vonage service.. There are better VOIP service providers. Please don't use their service.
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Author
Location
Pune, Maharashtra
Loss
$100
Review #369061 is a subjective opinion of poster.
0 comments

Vonage withdrawing unauthorized charges

Vonage has been deducting $39.99 for 1 year without authorization. When we contacted Vonage they were only willing to refund 3 months claiming the "statue of limitations" ran out. Unfortunately, my mother didn't find out about the fraudulent charges until it was too late. She has never had this problem with her checking account so she never checks her bank statements. I am appalled at that the fact that a company can take your money without your permission and then claim that oops you found the mistake too late. Vonage robbed a senior citizen of over $400.00. They are no different than those *** artists that take advantage of people to get their money!
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Author
Location
Torrance, California
Loss
$559
Review #366769 is a subjective opinion of poster.
0 comments

Vonage, do not post here if you want help

If you click through from this site to Vonage complaint dept, or support, you vonage account will be locked. I guess they figure that if you can't complain, there is no problem. They make it really hard to contact them by email, ironically, or strategically, because of course if your phone isn't working, it's hard to call customer support. email support is bad. Takes a long time for them to reply, and when you reply to their email, you a different robotoid every time and with no tracking, so you start over every time. "reboot", again and again. That's the only way they know to fix anything. If that doesn't work, start over and reboot. Vonage support sucks.
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Author
Location
Thimphu, Thimphu
Review #350886 is a subjective opinion of poster.
0 comments
Vonage is a great idea, and technology, when it works right out of the box, but.... if you ever need support, you will want to cry, pull out hair, and finally collapse in total dispair. Do no ever let yourself get into a situation where you depend on Vonage. It is...
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Author
Location
Thimphu, Thimphu
Loss
$300
Review #350885 is a subjective opinion of poster.
0 comments
Callers have been unable to hear for the past 5 days when they try to call me due to static. have made over 20 repair calls to Vonage over past 5 days. Vonage Ticket #42771871. Vonage India tech support could not help and Refused to transfer me to Advanced Tech or...
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Author
Location
New York, New York
Loss
$300
Review #350112 is a subjective opinion of poster.
0 comments
Vonage marketing is a big fraud. They deceive people by luring them into false promises of gift cards when signing up. These gift cards will never never ever show up. I've followed up with their customer service for the last 5 months for my gift card, each time...
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Author
Location
Wylie, Texas
Loss
$150
Review #349160 is a subjective opinion of poster.
1 comment
My mom(78yrs old and hard of hearing)went to Best Buy to get a cheap land line phone.somehow ended up with a vonage phone.ok,simple mistake.after i had seen the phone i told her to return it.she neither had internet access or a phone line.the box was never opened and a...
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theDewd
#552837

Between pissedconsumer.com and ripoffreports.com there are OVER 1500 complaints about vonage. And these are just the people *** about it on two sites. how many are there th...

Author
Location
Albany, New York
Loss
$100
Review #348813 is a subjective opinion of poster.
0 comments

Vonage dishonest

I Had Vonage the firs time and i cancel the keep charging me for a line that was not active after that i received a consumer alert that the had ben suit and were going to court for over charges i think is time to do a new one if all the people that have ben rub by this company will get together will get justice done. so not learning from my first mistake they claim they were better i sing with them again and all of the suded they star again with charges that i don't recognize i call to cancel and they still have not cancel the game of call here call there not here but there same game tire of dealing. some times the big fish its the small fish i want to see it the other way around i am going to keep looking to see were we can fin a place to get justice
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Author
Location
Philadelphia, Pennsylvania
Loss
$400
Review #348211 is a subjective opinion of poster.
1 comment

Vonage refused to close my account in 2009

I tried Vonage in early 2009 and quickly decided I did not want to continue the service. I canceled / closed the account they repeatedly charged my bank account despite repeated calls and emails from me. I finally had to close the bank account they were charging to stop them from automatically debiting my account. Now, more than 3 years later, I am receiving collection notices and calls for $139 in "unpaid" charges. I see online that there are many more instances like mine. Most seem to be from 2009. Any further info on how to fight this would be appreciated.
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Author
Location
New York, New York
Review #347616 is a subjective opinion of poster.
1 comment
vonage flat out refused to close our account ! vonage is definitely an immoral organization. And needs to be sued into oblivion. I was a "willing" vonage customer for a couple of months. My wife called them and signed up so we could preserve a cell number we were...
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Anonymous
#546698

The same end result is happening to me now. Same collection agency is hounding us by mail and phone. Canceled / closed account and they refused to close. Had to change bank ac...

Author
Location
Delta, Utah
Review #344369 is a subjective opinion of poster.