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Vonage deducted money after cancellation

1.0
Details
Vonage customer rep gave me a 1/2 off offer that would have charged me $18 for their world plan. I went ahead and agreed to continue my service. Later they deducted the full amount from my account. I objected to this to which they said I would have to use their service in any case as they would not refund my money. After fighting with them on numerous occasion they refunded my money but then someone went berserk and again debited my account for $20. I filed a disput with my card company and got the refund. F*$k!ng company. I was their customer for 4+ years. I am never going to have Vonage again. Hear it loud and clear - Alan Masarek.
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Author
Location
Atlanta, Georgia
Reason of review
Problems with payment
Loss
$20
Preferred solution
Full refund
Review #578288 is a subjective opinion of poster.
1 comment
1.0
Details
this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancelled today. I noticed they started my next month and charged me $50.I phoned to say I've cancelled please refund my money,they are now saying I...
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Anonymous
#914746

I have now been contacted by Vonage saying they'll give me another years service for $180 + taxes.What part of I've ported my number don't they get.*** em,if they need my mone...

Author
Location
Tarzana, California
Cons
  • No pro rated refunds
Reason of review
Poor customer service
Loss
$50
Review #567650 is a subjective opinion of poster.
0 comments
I call the promotion person in the middle of September 2014 and I use my husband credit card but the account is under my name. I received the box is like a wireless but I can hooked up to my house internet. And the vonage company charge to my husband credit card...
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Author
Review #553580 is a subjective opinion of poster.
1 comment
1.0
Details
Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I would be receiving gift card from resturants.com after retaining 3 months of service. After four months of service the gift card never arrived, I...
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Anonymous
#888492

Hello,I represent Vonage and we would like to look into the situation to help resolve your issue. I would like to help further and would appreciate the opportunity to speak t...

Author
Review #549044 is a subjective opinion of poster.
0 comments
Subscribed to Vonages vocalocity service for 2 lines and paid $100 Setup Fee. Setup went fine however, within a period of 3 days since activation, we uncovered a major flaw which says that Vonage does not have E911 Service in Canada. Checked the website and the quote...
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Author
Location
Vancouver, British Columbia
Loss
$100
Review #493652 is a subjective opinion of poster.
0 comments
I've given Vonage ample notice of cancelling phone service so that I would receive the full refund. That required contacting Vonage C S and finally requiring a supervisor to get my point across (cancel request) while being bullied into continuing an extra 14 days (and...
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Author
Location
Jacksonville, Florida
Loss
$100
Review #486867 is a subjective opinion of poster.
0 comments

Vonage - They tried to keep me from cancelling

I've been a fairly well satisfied Vonage customer for 7 years. I have had trouble with intermittent poor line quality, but it has never been clear whether this is a problem with my ISP. I've often found that the quality of customer service is poor, but I've not had alot of reason to call them except to make changes in my service. However, when, after porting out my phone number and making sure it worked on the new phone service, I called Vonage to cancel my service, they made it very difficult to cancel service, gave me a very hard time, and tried not to cancel my service. This was month to month service; I did not have a contract, and I did not expect a partial refund for cancelling in mid month. I actually cancelled the day before the month ended. You can't just cancel service online. I called customer service. First I got someone who insisted that my number hadn't been ported out. I checked to make sure the port was complete and the phone number working correctly on my new phone service before trying again. Then I learned that while all other Vonage customer service is available 24/7, you have to call between certain hours and talk to a special office to cancel service. Then when I called back, the customer service person insisted I tell her why I want to cancel service before she would transfer me, and I had to shout at her four times that I don't have to tell her anything, transfer me, and she actually transferred me when I told her I'd changed my payment method to a card with insufficient money available for Vonage to get their hands on it. When she put me through, a Chinese guy kept demanding to know why I was cancelling my service, and insisting that I had to do cooperations with him, before he would cancel my service. I had to shout at him six times that I don't have to tell him anything, I don't have to cooperate with him, cancel my service, NOW. He finally cancelled my service when I told him that I changed my payment method to a card with no funds available, and Vonage won't be able to get any more money from me, ever. The whole experience was completely outrageous, and at this moment, I can't recommend anything about Vonage to anybody.
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Author
Review #453610 is a subjective opinion of poster.
0 comments

WAS a vonage customer

I was a customer of Vonage for over 5 years. I wasn't using the service for several months and decided to cancel. After numerous attempts to sell me a service I wasn't going to use, the "customer service" representative stated that I would not get a refund for the amount that I still had credited to my account. She told me to look at the "contract" for clarification. It's extremely unfortunate that, after being a "loyal" customer (as the representative elegantly stated) for over 5 years, I am not even rewarded for my "loyalty" with a simple refund. I know that I probably wont get a refund. Just wanted to let those who are considering to know the facts. There are plenty providers out there that offer cheaper and better service. It was a great service... until now. I decided to look at all of the Vonage reviews on-line, and amazingly I find that I am among the many that had the same issue. Thanks.
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Author
Loss
$40
Review #448983 is a subjective opinion of poster.
1 comment
For over a year I've continued paying for two accounts, my wife's and my own. Neither connected with no calls placed. I first canceled my wife's account and was informed that the account was paid in full. I then decided to discontinue my own account when I was told...
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Anonymous
#707299

what a billing mess!!! if you dont want to have headaches, better not be dealing with Vonage

Author
Location
Los Angeles, California
Loss
$94
Review #440258 is a subjective opinion of poster.
2 comments

Never go with Vonage, they are cheaters.

I signed up for vonage online in Dec 2012 and was promised a 100 dollar restaurant.com gift card within 60 days. I have been following since that day and these *** guys are giving me false deadline on each call , they never transfer my call to the concerned people. I am really pissed of and agonized. They have3 literally conned on the custumer for binding him into a contract. I will never suggest vonage to any person in this world . As the above was a contract , I have to painfully carry on with them now for some more time. They are complete cheaters.
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Author
Location
Chicago, Illinois
Loss
$100
Review #428670 is a subjective opinion of poster.