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When I called to cancel the annual prepay plan last year, a Vonatge customer service told me that I did not have to cancel at that time, since I did not have a place yet for replacement. She told me that I could cancel anytime and the unused portion will be refunded....
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1 comment
vonageert.us
#1116704

Hello, This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service. We understand there may have been some difficulty re...

Review
#795517 Review #795517 is a subjective opinion of poster.
Pros
  • Reliable phone service
Cons
  • Price
  • Customer service
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • VONAGE CANCELLATION

Vonage in Port Orchard, Washington - Mislead consumers & useless customer service

1.0
Details
Vonage is by far the worst phone service provider that I have had the displeasure of encountering. After discovering that they repeatedly called my elderly mother to switch her phone service promising a 'low' monthly rate, I attempted to sort out canceling her service. She had called the previous day to switch her phone number to Comcast. A Vonage agent kept her on the phone for an hour until she agreed to pay the $120.00 to cancel her contract. Once with Comcast, we discovered that they did not wait for the phone number to be ported but cancelled her account. She was left being able to call out but not receive calls. When I called Vonage to find out why her number was not yet released, I was informed that the account was cancelled so the number could no longer be transferred to Comcast. I let the agent know that I could see that her service was still active because any incoming calls immediately went to her Vonage voicemail service. The agent then reversed her first claim and said that yes, the account was still active. When I asked about the cancellation fee, she said she was not showing a charge to cancel and she would not be charged. I asked her to clarify where the $120.00 fee came from and she could not give me a straight answer but instead offered to transfer me to billing. The billing agent took over at that point and refused to tell me anything about charges until I gave him either a PIN number, credit card info or the name of the plan. I explained that I just spent 30 minutes on the phone with another agent at VONAGE who just transferred me to him & was able to verify the account without problems. Although I appreciate their security measures, the agent would not even answer a simple general question about the fee to cancel an account. His response was evasive and rambling. I was left at a complete loss as to how to get a straight answer from any angle, they made no attempt to clarify their contracts that they quote to customers. Do your research before you choose Vonage. The cheap rate correlates to cheap customer service. The saying "You get what you pay for" applies to this shady company.
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1 comment
Review
#794306 Review #794306 is a subjective opinion of poster.
Cons
  • Fraudulent misrepresentation
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • VONAGE CANCELLATION

Abused by Vonage Executive Member Service

I have now received notice that it has been six months. In that 6 months time, Vonage worked out a deal with the FCC and I have NEVER heard from Vonage what the resolution was even thought the FCC ordered them to send these resolutions to me. I have never heard ... so I am just a person at the mercy of what Vonage wishes to keep secret hoping I will just go away Instead of being a Reputable Company and working things out with ME the customer or at least lettin me know what resolutions were reached. I could have heard in 6 months even by letter, but Vonage has shown me that I am not even worth that to them. BE WARE!!!!!!!!!!!!!!!
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Review
#789011 Review #789011 is a subjective opinion of poster.
Reason of review
Poor customer service

Vonage quality is very poor. No refunds

Vonage quality is very poor. No refunds. I lost $200 with this pathetic company. The service was absolutely aweful. Called customer service to get service cancelled and a refund due to their poor quality service. No chance. These people on the phone must be scripted because they will go around and around but will not give you a refunded. I don't mind a company who fails in a service or product. But I do mind a company who knowingly rips you off. I hope they chock on the $200. Avoid this service unless you like very poor VOIP service.
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Review
#774348 Review #774348 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I called Vonage today to sign up for the $9.99 special, sure, what a crock!! The woman who answered the phone (from another country) refused to let me ask any questions & continued to talk over me. I had to start yelling over her to get her to answer my questions & to...
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Review
#773369 Review #773369 is a subjective opinion of poster.
Cons
  • Reps not answering my questions
  • Customer service
Reason of review
rude, obnoxious, horrible sales person

Vonage in Minneapolis, Minnesota - Staff Was Either Deceiptful or Just Not Very Bright

2.0
Details
Vonage managed to frustrate me immensely even though I never used their service. I had cable and Internet through Comcast but I wasn’t a fan of their customer service. Then my employer told me I could start working from home as long as I could obtain landline phone service. Initially I didn’t want to deal with Comcast because of the poor customer service I experienced, and when I saw that Vonage offered unlimited phone for $9.99 a month, it seemed like a good deal. Before making my final decision, I had three separate conversations with Vonage agents where I made it clear I needed one phone line to use for work. At no point in any of these conversations did the reps inform me that there’s actually a clause in the “unlimited” phone service which states that if they assume you’re using it for any kind of work-related calls (based on your calling habits), you will be forced to change to one of their business plans, the cheapest of which is over $40 a month (prices for the business plans were buried on the site.) On my fourth chat conversation with a rep, I finally coaxed the truth out of her, though at first she wouldn’t answer my questions directly and instead kept resending me links to their terms of service and links to the Vonage Business page. (I’m like, “I read through all this and I need more clarification, that’s why I’m talking to you!) So yes, while the unlimited plan is $10 a month under one year contract, if they think I’m using it too much they will upgrade me to the $40-plus a month plan for the same service. I’ll still be under a year contract and I will still be forced to pay an early termination fee if I cancel service…but they would send me an e-mail if this were to happen (how reassuring!) I can’t be the only person seeking phone service for a work-from-home job, as these jobs are becoming increasingly popular and many young people would not otherwise get landline phone service. I felt Vonage was either being very deceitful or the reps were extremely incompetent, and if anyone is seeking a phone line for a work from home I would strongly urge you to seek other options. Comcast may have overall poor customer service but I was able to get unlimited phone service added to my plan for $10 a month, no contract and no strings attached as far as my calling patterns are concerned.
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Review
#761361 Review #761361 is a subjective opinion of poster.
Cons
  • Deceitfulness
  • Reps not answering my questions
Reason of review
Misleading reps that almost conned me into a horrible deal
RingCentral was terrible. I was looking for a VoIP provider to replace them. One of the companies I called was Vonage. I was looking for specific features. Every feature I asked for they said they had. The truth is they didn't have most of them. Of great...
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1 comment
Anonymous
#1085004

WHAT EVER THEY LIED ABOUT PLEASE REPORT THIS TO THE NATIONAL NEWS.. I WAS JUST ABOUT TO PURCHASE THE SERVICE. I AM SO HAPPY I READ ALL REVIEWS. THANKS

Review
#759269 Review #759269 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Tags
  • Vonage Complain
  • Voip Vusiness Phone

Vonage Phone Service Review

1.0
Details
Horrible service.Don't use with satellite internet which they don't tell you.30 day money back guarantee means they charge you a extra month when it doesn't work. Stay away!!!!
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Review
#755267 Review #755267 is a subjective opinion of poster.
Reason of review
Pricing issue
2.0
Details
I was on the line with Vonage for approximately 75 minutes because they refused to allow me to pay a one time payment. I am a retired military officer and have had my account for over three years. I experience several payment problems with Vonage and wanted to remove...
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1 comment
Anonymous
#1203761

Ugh same thing I just dealt with today.Hoping "supervisor" calls me back tomorrow as I was told they would.My wife made the last payment and started this clusterf*ck!

Review
#743239 Review #743239 is a subjective opinion of poster.
Cons
  • Executive response team
  • Supervisiors
Reason of review
Poor customer service
Loss
$19
Preferred solution
Price reduction

Vonage in Woodbridge, Virginia - Charge

They promote that 9,99 / month but actually they will charge you $53.00/month. do not trust this company, I had experienced with this. I already called customer service to cancel but he did not cancel so I have to pay $38 without using it. I called again they said I have to pay for the month that I did not use. I cancel and I have to pay cancellation fee for $30. I was disappointed and lost so much money. Please do not use this company. The customer service is very bad attitude.
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Review
#743051 Review #743051 is a subjective opinion of poster.
Reason of review
Pricing issue