Voiply Reviews
Voiply Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Voiply has a 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied and report issues with billing, refunds, cancellations, and high price levels.
Key Takeaways for Future Customers
- Read Voiply reviews for recurring customer complaints about billing and refunds.
- Expect chatbot-driven support and limited human agent access.
- Document cancellations and returns to dispute ongoing charges.
Negative Feedback / Risk Areas
- Customer complaints: persistent charges after cancellation and refund delays.
- Complete unavailability of humans; unusable chatbots and account suspension during billing issues.
- Missing equipment and access problems with the Voiply portal.
Positive Feedback
Some customers note Voiply was reliable previously and enabled international calling for a period.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Voiply has a 2.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied and report issues with billing, refunds, cancellations, and high price levels.
Key Takeaways for Future Customers
- Read Voiply reviews for recurring customer complaints about billing and refunds.
- Expect chatbot-driven support and limited human agent access.
- Document cancellations and returns to dispute ongoing charges.
Negative Feedback / Risk Areas
- Customer complaints: persistent charges after cancellation and refund delays.
- Complete unavailability of humans; unusable chatbots and account suspension during billing issues.
- Missing equipment and access problems with the Voiply portal.
Positive Feedback
Some customers note Voiply was reliable previously and enabled international calling for a period.
Media from reviews
Louisville, Kentucky
Cancel myservice
Non working service.jasnt worked since I got it .they said you getting a signal so it should be working.tried to cancel,said they'd send an email on how to cancel and where to send tier equipment still have not received,and their still charging me
User's recommendation: I don't recommend their Service
Louisville, Kentucky
Cancel my account,
Box that was sent to me ,has never worked.they said it should be working .your receiving a signal.then I cancelled. And they were suppose to send me an email with instructions to return the box have never received it.snd their charging me 15.00every month
User's recommendation: Don't order service from this company.
Haysi, Virginia
Cause u can’t get ahold of a human much
U dont get human s to talk to u its text or something I my phone is still not working I already had a adapter but cant receive or call out just a busy signal but Im getting another adapter I dont get why they cant put my new number on itv& not have to wait on another adapter gee you pay upfront still have to wait for service
User's recommendation: People answering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsford, New York
Hope to get a real person's attention at this company
My email is associated with 2 accounts. I want to delete one that has no phone so I can complete the account setup with the one that does.
- Cant tell yet
- All customer interface is done with bots ai
Preferred solution: A real person to talk to........EVERYTHING. is AI
User's recommendation: I have yet to hear from or speak to a real person so I am neutral at this point but leaning a little to the negative side
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount problems logging in. No service.
- - I am not getting service.
- - My bill is due now and I haven't received an invoice.
- - I want to talk to someone to resolve this ongoing issue.
I am not getting service. Im not satisfied.
My bill should not be due at this present time. I have not received an invoice from your company for a dupe it on time every month.
Im having the same problem and its getting to be annoying. I would like to talk to someone that in the near future this problem will be resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompletely inaccessible humans and completely unusable chatbots
- - I tried seven or eight times to get a call back, and the chatbot couldn't understand my email.
- - I switched to Vonage and got a human on first try.
I tried at least seven or eight times to get a human to call me back, and at least three times to get their idiot chatbot to comprehend my email address. Once it actually managed to get the email address correct but failed on comprehending the debit card number, reading back an incorrect number of digits. I gave up and went to Vonage, where I got an actual human on the first try.
- Complete unavailability of humans
Preferred solution: Apology
User's recommendation: Stay FAR away and go to Vonage.
Indianapolis, Indiana
Cancel my account
Called I was suppose to receive a email.Feel it out and send back.But never received an email they tried to send a charge thru so I'm trying to reach out and get this taken care of.
.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone payment
It said that I was first in the queue and it hung up without any information. I just want to pay my bill.
Preferred solution: Pay bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo respons3
Don't expect your issue to be resolved.
Why didn't you resolve my issue with no name appearing on my caller id.
This needs to be resolved, I'm very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot make calls nor access voiply port
- - Voiply calls Minnesota from Mexico via cellular/PC.
- - Angola call charged 1.5 hr; dispute filed.
- - Cannot log in; account active per Voiply; charge valid.
I was enjoying calls back home to Minnesota from Mexico using both cellular and my PC with Voiply. Then I tried calling Angola and got charged for a 1 1/2 hour call.
I filed a dispute on the credit card charge. I am currently unable to make calls or even log into my Voiply portal account.
Voiply says my account is active. Billing said that charge is valid.
User's recommendation: Keep it simple, only call family.
Asheville, North Carolina
To check on my refund
You Never Answered!!I I sat 9n the phone for over 30 minutes. I have been waiting on my refund. And would like get this issue resolved.
User's recommendation: I need my Refund.!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo have cell phone seriver yes tract phone I want to my wife cell phone on the home bill
On my bill, the home number is 412225****. Please call me for more information.
James N. 412276****.
I want to know, do you have cell phone service with Voiply? Thank you.
Preferred solution: cell phone service for my wife
Cancellation
Never got all proper equipment and I paid for them received one but not the router so I sent back home modem and need refund for all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount suspended, attempts to pay with valid card and adequate funds rejected.
- - Account suspended due to failed charge.
- - Eight invalid cards listed; removed and a valid one added.
- - Payment not honored despite available funds.
I am truly dismayed. Voiply has been very reliable for as long as I have had service with them.
However, today I was notified that my account has been suspended because Voiply was unable to charge the card on record. I was told to update my payment information. I saw that there were eight debit cards listed and none of them were valid anymore, so I deleted all of them, programmed in my current valid card, and tried to pay -- only to see that the payment was not honored. I checked my bank account to make sure I had adequate funds, and I definitely do, I tried to call Voiply Customer Service, only for nobody to answer the phone.
Voiply says they have a chat 24/7 for solving customer problems, but I cannot enter my account because of the suspension. I am left with no options whatsoever except to file complaints, which is the reason that I am filing one now. I really have to ask: what Third World country is running the show here? I provide valid, current details for payment, only to be told that the payment is not going through.
I am suspicious that something is causing this problem that is probably because of some fraudster's work. I think that Voiply owes me an explanation NOW!!!
- Until today voiply was totally reliable
- Have no idea why i am having problems now
Preferred solution: Restore my account. Correct the malfunction that rejects payment with a valid card from a bank account with adequate funds.
User's recommendation: Google Voice has a cheaper service. If Voiply has deserted me, I will move to Google Voice
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I have never been put through so much BS to update my account Took 3 days Never did talk to a real person!!! I sure will look for another compay
Thank you. I have spent days search for my #1 priority, Customer Service with a human and not a bot.
In fact not even a bot just to get to a human.
Seems not to exist with any company anymore so I have made complaints here and with various Gov;t agencies like the FCC or the Dept of Consumer Affairs. They usually reply within 24 to 36 hours promising to do anything