Maurice King

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Account suspended, attempts to pay with valid card and adequate funds rejected.

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I am truly dismayed. Voiply has been very reliable for as long as I have had service with them.

However, today I was notified that my account has been suspended because Voiply was unable to charge the card on record. I was told to update my payment information. I saw that there were eight debit cards listed and none of them were valid anymore, so I deleted all of them, programmed in my current valid card, and tried to pay -- only to see that the payment was not honored. I checked my bank account to make sure I had adequate funds, and I definitely do, I tried to call Voiply Customer Service, only for nobody to answer the phone.

Voiply says they have a chat 24/7 for solving customer problems, but I cannot enter my account because of the suspension. I am left with no options whatsoever except to file complaints, which is the reason that I am filing one now. I really have to ask: what Third World country is running the show here? I provide valid, current details for payment, only to be told that the payment is not going through.

I am suspicious that something is causing this problem that is probably because of some fraudster's work. I think that Voiply owes me an explanation NOW!!!

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Pros:
  • Until today voiply was totally reliable
Cons:
  • Have no idea why i am having problems now

Preferred solution: Restore my account. Correct the malfunction that rejects payment with a valid card from a bank account with adequate funds.

User's recommendation: Google Voice has a cheaper service. If Voiply has deserted me, I will move to Google Voice

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