Company does not honor stated return policy

I ordered a standard sized dress from www.voguemoments.com without online assistance. Return policy which I checked multiple times, stated that if the problem was not quality related I could return the dress within 7 days. I started the return process as soon as I tried the dresses on. After multiple attempts and denials, they eventually told me that I could return the dress with a 50% restocking fee (on website stated that this policy was for custom fitted dresses) but still did not provide the information for returning the dress. At this time, I do not trust them to even give me 50% back.
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ID
#777149 Review #777149 is a subjective opinion of poster.
Location
Aurora, Illinois
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Beware voguemoments.com

I purchased two dresses from this site. I checked that they have a return policy or I would not have purchased. My plan was to buy this dress in two colors and return the one I liked less. The dress didn't fit and the color was way gaudier than it looked online. First, the customer service agent asked me to take the dress to a seamstress and get it fixed myself to fit me. Then he told me if they allowed me to return it there would be a 50% materials fee. He told me it was custom made for me. No where on the website did it say it was custom made. In the drop down it said "customer made +19.99" This does not even make sense! I am not making the dress. I did not chose that option. And they did not add $19.99 to my order, so it was NOT custom made. No one asked me for my measurements. If it had been custom made, it probably would have fit. I then corresponded via email with another customer service person. They told me they could do nothing and I should, "keep it, sell it at local market, give it away as a gift or go to local tailor". They also offered me the possibility of a discount in the future..."we will try our best to apply a discount for your next order". How generous.
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ID
#752789 Review #752789 is a subjective opinion of poster.
Location
Sebastopol, California
Reason of review
Poor customer service

Voguemoments.com: Chinese company--deceptive site.

Please beware of this company! I was shopping for a dress for my son's wedding and I ordered what looked like a beautiful dress for a reasonable price--I ordered it in my usual size. When it came it was much too small, and they would not honor their return policy. They kept telling me to take it to a tailor or to resell it. They even offered me a $10 discount on another purchase, if you can believe it. Do not be fooled by their return policy--their real policy is to take nothing back. There is no phone number and no one you can call. All correspondence will be via email with someone with broken English. I have never dealt with an online clothing company that would not take something back that didn't fit. Please steer clear of this company! Be aware, too, that all their in-house reviews will be sterling. Most likely, they wrote them themselves, or had the same people who produced their websites do it. I am posting this precisely because there were no reviews for this company other than what was on their site. It was only through digging around that I discovered that it was a Chinese company operating through Canada, and that it had a high scam rating.
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ID
#750038 Review #750038 is a subjective opinion of poster.
Location
Deleon Springs, Florida
Cons
  • Return policy
Reason of review
Poor customer service
Loss
$160

About

Voguemoments Pros and Cons

Cons: Return policy

Summary

Voguemoments is an online fashion store offering a large selection of bridal clothing, special occasions apparel, wigs and hair extensions. Wedding collection includes bridal, bridesmaids, and mother of the bride dresses and accessories, flowergirl apparel. Prom, party, quinceanera, evening, and homecoming dresses comprise special occasion collection of Voguemoments. Wig product line features human hair, lace front, celebrity lace, and glueless lace wigs for any occasion. Hair extensions vary from clip in and pre bonded to lace closure and weave pieces.

Voguemoments reviews and complaints

Voguemoments is ranked 14 out of 259 in Events category

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