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Complaint

I purchased several Men's Cycling Jersey's that I ultimately didn't like and upon returning them, I was told I didn't qualify for a refund

User's recommendation: With every order Vogue Cycling includes a receipt invoice and return instructions.

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ID
#2252187 Review #2252187 is a subjective opinion of poster.
Service
Vogue Cycling Shipping Service
Pros
  • Good product selection
Cons
  • Poor customer service
Loss
$150
Preferred solution
Full refund

Non-delivery of order

57 days...and counting. Back and forth with Customer Service for weeks. Excuse after excuse. Plus a bunch of tracking numbers from multiple OS senders. Out of 6 items purchased only one has been delivered. The rest? NOTHING! No reasonable delivery times and the best answer I got is that there is a delivery crunch globally and I should understand. And here's a 50% discount on your next order. At this point, I don't think I'm ever going to get my order. Why would I ever shop from them again? These guys are nothing more than a drop-shipping site for OS vendors with NO control over delivery and their supply chain. The dodgy part is that they tell you that they're based in NSW, so you think you're dealing with locals. To add insult to injury? They keep sending you emails to buy more stuff! They can't even deliver on the stuff you've already ordered. Can't say DODGY AF too many times about these guys. Stay the heck away.

User's recommendation: Stay away. They're notorious for not fulfilling at worse. Or just plain hit and miss, at best.

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ID
#2222116 Review #2222116 is a subjective opinion of poster.
Location
Prahran, Victoria County
Service
Vogue Cycling Shipping Service

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