VMInnovations
VMInnovations Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VMInnovations has 2.1 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easily reached for help returning, Price, Being treated well by cs.
Cons: Bad return policy scammerspoor cust service, Bad return policy, Expect the customer to clean up their mess.Recent recommendations regarding this business are as follows: "Beware of false advertising and no refund", "Read reviews. Hoping honest mistake", "Dont buy from them", "Be weary of Ebay vendors", "never".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VMInnovations has 2.1 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easily reached for help returning, Price, Being treated well by cs.
Cons: Bad return policy scammerspoor cust service, Bad return policy, Expect the customer to clean up their mess.Recent recommendations regarding this business are as follows: "Beware of false advertising and no refund", "Read reviews. Hoping honest mistake", "Dont buy from them", "Be weary of Ebay vendors", "never".
Most users ask VMInnovations for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Pissed
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complaint
Company fixed issue and I have been provided with product replacement
- Price
- Scamed
- Not getting the proper products the first time
- Return policy
Preferred solution: Deliver product or service ordered
User's recommendation: Dont buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Execution/Customer Service
I ordered a hot tub from VM Innovations on 4/21. I received the cupholder and the headrest that came along with the hot tub on 4/24 and 4/27 (why one order came as three separate shipments with three separate tracking numbers was different, but no big deal).
I called and spoke with a rep who told me the third shipment was out for delivery that day and gave me the tracking number, which I then started to track on my own. The hot tub did not arrive that day, but things happen - I assumed it would arrive the next. Of course, it did not, however it was scanned as on the truck again and that was the last scan on the product. While disappointed I understand issues can arise in shipping - especially when considering the current state of affairs.
I stayed in touch with Fedex who attempted to trace the product to no avail. They advised me to reach out to the merchant and rectify the situation. Today I called VM who initially explained to me that they could not ship out another item and that I would have to reach out to the marketplace I initially ordered it from. When I spoke to the marketplace they advised me there is nothing they can do and it would need to be taken care of by the merchant.
Again, I called VM who told me there is nothing they can do except to try to track the item via FedEx once again and if they are unsuccessful would issue a refund. I do not want a refund, I want the item I ordered nearly three weeks ago and have been jumping through hoops to get. The reason they wont ship a new one is because they have since inflated the price 3x what it was when I ordered it and through no fault of my own have never received.
In the current climate this is absolutely shameful. My children have been excitedly asking me if today is the day the item would arrive and have been let down everyday since.
Preferred solution: Deliver product or service ordered
User's recommendation: Steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund/false advertising
In April of 2020 I was shopping for a pool for my daughter. I saw a picture of the pool I wanted and bought the pool.
A couple of days later I was sent a pool cover. Obviously I was not in need of a cover without a pool. I chalked this up as a misunderstanding and emailed vminnovations to proceed for a refund. They first told me I had to pay to ship it.
I have never heard of this policy as this way of doing business is a terrible way of bringing back repeat customers. Unfortunately this isnt the reason for the complaint. They emailed me back saying the would proceed to give me a RMA number and I figured a return address would be in the email as well. Months later they NEVER sent me an email with this information.
The unwanted pool cover has been waiting to be shipped and VMinnovations never sent me the information I needed to send their item back. I disputed with my bank and guess what?!, VMinnovations did send my bank the information that I originally needed.
So my dispute was denied and I am left with this pool cover that will never be used. I believe I was scammed and will spread the word not to do business with VMinnovations.
- Refunding
- Expect the customer to clean up their mess
- Scamed
Preferred solution: Full refund
User's recommendation: Beware of false advertising and no refund
Wrong item in box received
User's recommendation: Be weary of Ebay vendors
Issues right from the start
User's recommendation: Read reviews. Hoping honest mistake
Unprofessional
Preferred solution: Deliver product or service ordered
User's recommendation: Use a reputable company
No boat
Price Gouging
They have increased pool price points by over 300% since February 2020 and are taking advantage of the stay-at-home orders. Shame on this company.
User's recommendation: never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not buy from this company!
Horrible return policy and unwilling to work with customers on it. Thought I was ordering from walmart.com but turned out to be through this company.
Found out that it came from this company when I tried to return the product to walmart. Unfortunately when the product was ordered the return policy was not made clear. We had ordered the product in advance as a birthday present and we was outside the return window before the item was ever gifted.
If smaller companies are going to sell on sites like Walmart return policies should be made more clear because I like many people assume if I order on walmart.com I can return to walmart. Otherwise I would just google what I'm wanting and find the best price not go to what I did consider a trusted site.
- Bad return policy scammerspoor cust service
- Expect the customer to clean up their mess
Preferred solution: Full refund
Responding to the email
Buyer Beware
I bought a Razor Euro Scooter via WM with VM Innovations as the 3rd party seller. Their website advertises a 60 day return policy but in reality it is 30 days when purchased via WM.
I bought the scooter Nov. 15th as a Santa Gift.
I charged the battery a full day but I ended up getting a factory reconditioned piece of junk which VM will not return 40 days after purchase. Merry Christmas, VM Innovations.
- Good pricing
- Factory reconditioned junk
- Bad return policy
Preferred solution: Full refund
Poor quality
- Easily reached for help returning
- Bad reviews
Preferred solution: Replacement
E-commerce Talks
Damaged generator
Extremely Pleased
AVOID QUANTUM BALLASTS!!
Companies Similar to VMInnovations
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Hello Tami, Thank you for taking your time to get in touch with us. I am so sorry to hear that your item arrived without its parts.
Typically these do ship separately, so it will likely be delivered very soon! If you reach out to our team directly at help@vmexpress.com, we would be more than happy to double check that this is the case!