VM Innovations Complaints and Reviews
Ordered 1 p3816-brc-rb poulan chainsaw on 12-1-16. Received, but would not start. Called company and was given name and address of warranty repair shop. Have called shop repeatedly. Either owner not in, will have him call, or, no answer. Contacted company again. They mailed instructions for adjusting carburetor. Instructions are incorrect for this saw !! SAW STILL WILL NOT START !!! NEVER DEAL WITH THIS OUTFIT AGAIN !!!!!Read more
Order a Greenworks pro 18" chainsaw with battery and charger. When the box arrived it was missing the batter and charger. I called customer service and was told that they were having issues with this product and they would send me the battery and charger. Six days later nothing. I called again only to be told they could not send the battery and charger and that someone should have contacted me (that of course did not happen). They offered to...Read more
I ordered a Bosch router which was advertised as new. When it arrived the box was covered with the word Refurbished. This is obvious example of a deceptive trade practice and a classic bait-and-switch. The company should be prosecuted to the fullest extent of the law and made to close their doors. What an absolutely horrible thing to do at Christmas. Never order ANYTHING from this company as your dissatisfaction will be guaranteed. We ordered...Read more
by anonymous #1001490
I agree they have a poor reputation honesty integrity is out the window with these guys don't buy from eBay vminnovations
Short Review for December 16, 2016, pc_service
by anonymous #974576
HORRIBLE. Dishonest misleading manipulative. Unfriendly.
Graayco Jogging Stroller And Car Seat Review
by anonymous #948296
Horrible return policy. Will be more careful next time. If the product comes from them I won't purchase.
Short Review for October 13, 2016, pc_damaged
by anonymous #936132
This company deals in defective products, then you only get store credit on more defective products. You get more satisfaction burning your money!!!!
Ordered a marine/atv speaker from this company though ebay. When we received the package the speaker had been removed and replaced with 2 rolls of shrink wrap used to wrap products on pallets for shipping, the maunal and packing material for the speaker was in the box. Someone had weighed the package with speaker, removed or stolen speaker and replaced it with shipping materials in the box. I contacted ebay to get a return label from VMI that I...Read more
Absolutely terrible company. I've never written a review like this before, but after reading about so many other similar experiences from other customers, I had to leave my warning as well. I ordered a mother's day gift from VMInnovations. My mom was thrilled with the raft, but it wouldn't hold air. So we contacted the company, and they said that since it was no longer in stock, they would issue us a refund. We went through their very specific...Read more
I purchased a camping tent via Walmart.com, which was actually selling it via their Marketplace from the actual vendor VMInnovations. I did not like the product, took it to Walmart store, but got sent back because it was a 3rd-party online purchase - and was told to deal with VMInnovations directly. I email them for return, and they gave me a complex set of instructions/rules/options, where I would need to calculate which of the option gives me...Read more
If you return an item from them, even unopened don't expect your entire refund amount. I purchased a pool ladder, first and definitely last time ordering from them. I paid $40.99 for the ladder, never open never used the item! In order to return it back to them, I would have to pay my own shipping cost (the lowest price I find was $27.93 from UPS) then I will only be refunded $33.99 to cover for their shipping cost. Or I could purchase a prepaid...Read more
THE FIRST TIME THAT I COMPLAINED ABOUT THE CHAINSAW NOT WORKING THEN I DRAINED THE GAS WITH THE OIL MIXTURE OUT OF THE GAS TANK. THEN I DRAINED THE CHAIN OIL OUT ,REPACKED IT AND SENT IT BACK, BUT WHEN THE SECOND CHAINSAW CAME BACK DEFECTIVE I DROVE ALL THE WAY TO THE SERVICE CENTER IN BELL,FLORIDA 30 MILES AWAY AND THEY SAID TO ME THAT THE CYLINDER WAS SCORED AND THAT THE CARBURETOR WOULDN'T TAKE ADJUSTMENT AND THEY SENT AN EMAIL TO YOUR...Read more
This Company sucks.The absolute sorse Company I've ever dealt with.After ordering a portable Spa.I get sn email that i have to sign for it.Or pick it up 45 minutes away.Well whats the sence of ordering online if you have to *** work,or go pick it up.They charged me 52 dollats to return it and i dont even know if it were shipped yet.Tge tracking number didnt have a location on it,so i dought it was even out there door yet.Horrible business.I am...Read more
They sold me a tube with holes in it and refuse to do anything to help me. If you order a product from them make sure it is not defective right away. I bought a tube last year and when I tried to inflate it in the summer, I discovered it had two holes. I offered to send it back with all of the original packing materials but because I didn't check it when I received it, they told me they couldn't do anything to help me and refused to answer any...Read more