Vivitek DLP projector lamp only lasted 5 months!!!!!!!

I got a projector ffrom vivitek in december, it is now july and the bulb only had 1500 economy hours of 4000 and i sent it to vivitek and they said it was the lamp and that it would be a 259 repair with shipping, the projector retail now is $299 and it is the vivitek D510, i said i dont want repaired, they emailed me back and said im not getting unless i pay $75 for the shipping back and the time they spent taking out the old lamp and testing it!!!!! i dont know what to do!!! They are the worst company i have ever delt with, they have not toll free number, (not one working anyway) and the only way is email. I did troubleshooting before sent it in and it was not the lamp, they are screwing me both ways!!! Im so frustrated.
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Don't buy vivitek they are crap and have crap support

#253772 Review #253772 is a subjective opinion of poster.
Jefferson City, Missouri
New Reviewer


It's funny to think I've always told my wife, "Don't purchase anything on TV". As I was flipping the channels I stumbled over "ShopNBC" and there it was, the love of my life (or so I thought) a VIVITEK 56" DLP TV, PROTRON HD. The colors the size of the screen all the things you can do with it, AMAZING (YEA, RIGHT!!!). I called my wife, "Hey, honey look at this TV" she tried to talk me out of it but the offer was great. Warranty, picture quality, and function. What a lie!!!! NOTHING CONFORMS TO THIS TV NONE OF THE UNIVERSAL CHANNEL CHANGERS. You can't do all the things it says it does. But we accepted that. We received the TV in October 2005 and in less than six months the TV stopped working. On 3/27/06 ShopNBC referred my wife to VIVITEK. On 3/29/06 I called VIVITEK who referred her to Decision One the so called "technicians". On 3/29/06 she made an appointment and when the technician came on 4/4/06 he told us he couldn't fix it that the lamp went out but he told the company he had changed some parts and he never did. Getting them to understand that the technician did nothing and he didn't fix the TV was a nightmare. They refused to listen, treated my wife unprofessionally, hanging up and ignoring her. calling her a lier. They told her ludacris things like if you want a technician to come back, the company that opened the account for repair should have ended that request so that a new one can be placed. My wife continued to call ShopNBC, and VIVITEK she spoke to supervisors and emailed letters. Still time was passing and no TV. $2,289.98 black monster screen. My wife was fed up and began to search the web for the corporate offices and sent emails to the Corporate offices highest positions of VIVITEK, DELTA PRODUCTS she pleaded with them and let them know that with todays technology and the web it was very easy to let people know how disfunctional their company was with their customers. She informed them that if they sell the TV's with a warranty they must abide by it and that she would not allow anyone to steal 2,289.98 from us. In the end she finally got someone from corporate office to listen to her and send her the form necessary to purchase the 1 lamp. Funny isn't it, free enterprise that I wanted to purchase 2 lamps and they did not allow it. I was only permitted to purchase 1 lamp and they wouldn't tell me why. I couldn't get the other lamp eventhough it was my money. All this took constant battling until about 5/15/06 that the lamp finally arrived. 2 MONTHS OF UNNECESSARY FRUSTRATION, AGRAVATION AND UTTER DISGUST. Now, I'm going to need a new lamp and my frustration begins again. WHYYYYYYY?
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They told your wife "ludicris" things? Do you mean they played ludicris songs to her over the phone, or do you mean "ludicrous" things? Does buying Vivitek products make you illiterate or are only illiterate people buying Vivitek products?


A lot of Vivitek rebatea are a scam. For example, the shipping and 'handling' costs on a 'deal' being currently offered with projectors is so high ($120.) that it offsets any gain. If the company were honest it would just discount the product price a bit more.


I agree. I bought a 51" Vivitek DLP TV from ShopNBC and I never got the $200 rebate and from what I read no one has recieved their rebates either.

My TV is not working properly and one of the repairmen I've spoken with stated that he had three Viviteks in his shop and he can't get parts for them.

ShopNBC does not back the products they sell. A word to the wise, don't buy any Vivitek product and don't shop ShopNBC!

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#133751 Review #133751 is a subjective opinion of poster.
North Bergen, New Jersey

Life of the Projection Bulb

It is very frustrating to spend the kind of money we spent on the 56 inch DLP tv and then have to replace the bulb at $150 every 12-18 months. That's crazy. We've owned alot of television and thisis the first one we've had to put that kind of money into on a regular basis. I was not informed of this issue when I purchased the television. In addition to the expense they are a very hard company to locate and reach. Then the first time I had to replace the bulb the amount of paperwork to complete was crazy. Now I need to reorder again, and am having trouble finding the site again.
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Regardless of the manufactory. The lamp in DLP TV needs to be replaced in regular interval. Research before you committed to a certain technology.


Website is

I have the same lamp problem and ShopNBC could care less about the issue. All they care about is making the sale. After that, it's my problem.

Good luck.

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#133631 Review #133631 is a subjective opinion of poster.
Washington, District Of Columbia
New Reviewer

My 56"vivitek dlp is ***!!!

I have a 56" dlp vivitek which i watch very little be cause everybody watches tvs in other rooms,so why do the vivitek picture keep blinking out but you can still hear sound and see the lamp burning bright in the back of the tv, sometime it shuts off by itself.then blinks red amber amber green amber green and then comes back on, this t.v is fairly new but the worse one in my house, and the only american made t.v.i have what ever happen to good old u.s quality,what a shame!hsnnbc.
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Can someone tell me why dose the HDMI on this vivitek keep going out?


The 56' DLP is ***. Had TV 4 years and gone through 2 lamps at 200.00 a piece.

Company does not help and hard to get a hold of.

Bad choice on my part. Stick with the names you know and trust

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#113809 Review #113809 is a subjective opinion of poster.
Miami, Florida

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