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I started service with Vivint in January 2016, within 24 hours of install my headaches began. The camera they installed at my back door went off line, ended up being a short in the power wire from the installer putting a staple through it which shorted out the camera, technician came out and replaced the camera. Every since then I have had numerous technicians out to my home, about 12 times now, because the Garage Camera continuously goes off...
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1.0
I liked
  • All if it would of worked and been reliable
I didn't like
  • All because it is unreliable and undependable
#1009167
Since I have gotten vivint July 2016, I have had nothing but problems. I am constantly calling customer service because something is not working correctly. I have been very patient but I have had enough, I have tried to cancel the service but they will not do it. Question if I am paying for a service that is not being provided then why am I paying for it? Is there any way I can get out of the contract before my term is up? I am moving to another...
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1.3
I didn't like
  • Service provided
#1007994
I went to Best Buy and a sales guy approached me and i listened to him and was not properly informed of everything i was getting into and the products capability. I was told i could pull video out from the Panel to save, which is not true, also that all clips and 24 hour day recordings are saved in the cloud that i can access for three consecutive days before being deleted, not true, you need a space monkey to save anything. I also found out...
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Anonymous

Fernando Sanchez Don't buy alarm from Non licensed people. They have no idea what they are selling.

#1007170

Vivint Customer Care Review

#994212
Horrible customer service and faulty product
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Vivint Security System Review

#989286
Alarm keeps giving low battety
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Short Review for December 24, 2016, pc_service

#979314
1.2
This is the worst co. I have ever done business with. No service, does not work lock you into a big contract. Stay away , they are very clever at there slam sales pitch.
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Vivint Sales Manager Review

#973689
No good at all!! Alex account manager is no good at all.
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The system is great they definitely did the job of security .. however it did come to an unfortunate price at the end. Their customer service are not on one accord. Constant inconsistencies when it came to cancellation due to moving. My family and I were moving to a different state. Not only that we fulfilled our two year contract as agreed an continued with them month to month. They were giving a an early notice before an after departure. An...
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2.6
#1001735
Vivint personnel have lied & heated me out of almost $6,000. Starting with someone coming to my door around 4th of July 2007 & chatting with me about my home security system (which I already had through a different company), next thing I knew there were a few guys in my house installing a new system. I was charged about $45.00 per month (for 5 years I was told). At the 5 year point, I called and was told, oh yeah, that's how much the monitoring...
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1.9
I didn't like
  • Coercion to upgrade when not needed
  • Lies
  • Sales tactics
#1001293
sales rep Brendan Williams sold me a security system thru alliance 08/15 on 12/15 he told me he had a upgraded system for a few dollars more we said ok .When the tech came he took away the old equipment and installed new system he said the new companies is always buying new companies which was Vivint we thought they took over alliance .Well we are now paying for 2 systems Vivint should not have signed me up as I was under contract with alliance...
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#994595
I tried Vivit back in May 2016. I had to relocate for a job. I told him I wanted to leave the equipment there because my possible renters would take over the contract. They came and got the equipment anyway and charge me $99. In the process they ripped off my doorbell. I called them once I had relocated and asked them to repair it to see if there was anything I could do to get out of the contract course they told me no. I recently talked to my...
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So far my husband and I have been very unimpressed with Vivint. We live in a new neighborhood and have had several companies stop by to sell us their systems. We could have chosen any company but having had experience with Vivint in the past, we waited for them to drop by. We didn't have to wait long. The sales staff came into our home after working hours and talked a good game about how much better they are than the competition. Unfortunately,...
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2.0
#990826
This company is a fraud. In July of 2015 I sold my house n moved. I called in to cxl and they asked for a letter. Ok. I sent that in and fast forward to Dec. of 2016. I checked my bank and still see them charging me for service from month to month at $73.30. I called them and check on my cancellation. First Rep. Told me I needed to call in a third time after they got the cxl letter. Then he transfer me to an *** of a Rep in the move department,...
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Anonymous

Anonymous you should always contact your states attorney generals office and file a complaint with the states consumer protection department.You can also file online, you will get bette...

1.2
#986742

Contact Vivint

Headquarters Address:
Vivint
4931 North 300 West
Provo, UT 84604
Phone:
(800) 216-5232
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Companies similar to Vivint

So my cabon minoxide unit stopped working, i changed the battery and still doesnt work. The camera quit working. Did everything they said. Wanted to charge me for the technician to come out. I have 2 systems at 2 different locations. So they are getting their money every month from me. They give defective equipment and u have to pay for a technician to come out and fix it. Also i have been on the phone with them trying to sort things out with...
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1.0
#983786