Vivint
Reviews and Complaints
They lied to me.
We were sold a Vivint System, which we did not like. I called Vivint a week later and spoke to a gentleman that told me it would be to his advantage to let us cancel our account, than try to keep someone who was unhappy with it.
A week later I called back to get a confirmation, since I had the equipment removed. They then told me I was going to be paying them for five years even though I am not using their equipment or service. I was lied to by a Vivint Representative.
They insist I owe them the full term of the contract.
Vivint - Service Cancellation Review
While my husband was still in listed in the army a vivint sale person show up and offer us a system that sound good so we ask him if we move can we cancel he said sure no problem because my husband was getting ready to retire and was moving back to Georgia but we was going to stay with his mother for a while well the day came and they said no but we will suspend your service until you want it then he get a bill saying the suspension off now you owe but they never pick up the equipment from the house we rented in Oklahoma and they want give us amount to close out the offer
Vivint didn't keep the sales person's promise
Long and short of it. I had an aggressive Vivint salesman show up at my door in May 2013, and he offered me a contract of 60 months for security alarm services. He said Vivint was interested in my property, since I owned a corner lot, and Vivint wanted to gain a presence in the area. I talked to the salesman and he drew up a contract. I saw in the contract in small print that you cannot cancel the contract, and would be liable for the entire cost of the contract, and thought this was fishy. So I proceeded to rip the contract into four pieces in front of the salesman, and told him no deal.
The salesman spoke up and stated, oh wait a minute ma'am, we're running a special for people in the Spearman, TX area, and as a result we would give you a $375 termination fee if you needed to cancel. He had me call and talk to a customer care rep next, and the rep sounded like she didn't know about this $375 termination fee, but then quickly agreed, yeah whatever the salesman told you, we will honor. So like a fool, I agreed and signed the contract. I guess Vivint doesn't mind employing dishonorable people, as long as they make their cold hard cash and take it away from people like myself, who is a single mom trying to make it.
I had to sell the house as I could no longer afford it, and no I cannot find someone else who is creditworthy to assume the contract. Vivint won't let me pay the termination fee as initially agreed upon by their lie-thru-the-teeth salesman. I have had many many conversations with their customer care people, and it gets you nowhere, since they can't do anything to help, except to collect on my bill. This company has a bad reputation for bait and switch sales tactics, and the only recourse I am left with now is to hire an attorney to take up this cause. Buyers beware!!! These guys will do anything to lie, cheat and trick you into a contract and then throw you to the wolves once they have you.
The best part of it all, they hired a collection agency who is charging me DOUBLE the price of the contract. Yeah these guys really put the CARE in customer care, huh?
Vivint - Poor quality and do not sell your house before your contract is up.
Same story as most. Door to door sales person. Good pitch, but the equipment never worked properly. The alarm works but the remote doors and thermostat never worked correctly.
Got signed up with service for 5 years and paid my $75 a month bill on time for 3.5 years then sold my house. Called to tell them I needed to terminate service and contract because I sold my house. They said I could either pay the 18 months remaining or I could try and convince the new home owners to assume the balance of my contract.
No way I could recommend Vivint service to anyone if they could not get out of their contract if they sold their house, much less talk someone else into assuming my contract with them. The sales rep on the phone acted as if I was lying about selling my home. I offered to send him the HUD statement to prove I sold it and was moving. He said it did not matter.
So now I guess I will contact the Texas Attorney Generals Office like some have. It probably will not do much good for me, but maybe they will open a case file on them.
I will contact the KHOU Investigative Reporter who is a neighbor of mine. I may have to pay vivint $1350 to finish out the contract while I do not live here, but I will get air time in Houston so no one else buys their service without looking at other companies and options.
Vivint - Salesman lied to me!
When I was approached by a Vivint salesman about getting the system installed in my house. I was worried about being locked into a contract, or what if I didn't like the system, what if I couldn't afford the system anymore?
He reassured me and said that I could cancel at anytime. I asked him about the 42 month requirement on the contract and he told me that if he didn't put an end date and crossed off the 42 months that it would be fine. They will just need picture proof of what my contract looked like. So I willingly signed.
He didn't seem shady or anything. Very helpful. Later on I texted him to make sure that I really could cancel. He said yes and that there would be no problem.
So when I went to cancel they wouldn't let me. They called me a liar and weren't willing to do what their salesman had said they would. I have tried to get out of this contract on multiple occasions with no success. This last time I called and explained my husband just had cancer surgery and we couldn't afford the system.
They told me I couldn't cancel. They are liars and no one should purchase from them.
Vivint - Security Service Cancellation Review
I theodore davis jr canceled this service back in November 7 2013 and I spoke to your boss nate and he told me to right this letter this is the 3 time iam righting this to you guys and you still are sending letter to my brother Shannon kitch house now this is getting out of hand your boss nate told me this would be resolved and that yous owed me for the months that you were still taking money out of my account it added up to $269.94 now I print all my papers a bd keep them on file please contact me at 717575**** thank u
Vivint - Service Cancellation Review
El propósito de esta misiva es que no deseó seguir *** el servicio de alarma , ya que no cuento *** suficientes recursos económicos.
Gracias
Maritza Román
(787)421-****
Arecibo,Puerto Rico
Nota:
Cualquier información adicional, favor comunicarse al teléfono arriba indicado
Totally screwed by vivint!!!
I was told I would get 200 in credits when I signed through the referral program but instead they charged my credit card 200 dollars without any notice!!!! This made me over draft my account and they were not willing at all to fix it.
They will not let me cancel and now I am stuck with all kinds of over draft fees just days before my daughters birthday!!! Vivint literally brought me to tears with this error!! This is the WORST company I have EVER dealt with!
I'm so upset because I was beyond excited to get this system!!!!!!! My advice: NEVER go through this company!!!!!!!!
My name is Wilberford Wallace
I will like to cancel my alarm system I am moving out of town and I have no need for an alarm system at this time my phone # 281-455-****. I enjoy the service I had no problem.
I just don't need the service at this time. My address is 10906 Sandstone St. Houston Tx.
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Verified Reviewer | Hattiesburg, MississippiTerrible equipment and even worse customer service
Anyone in the market for a security system should look elsewhere. My experience with Vivint has been a total nightmare. It all started when teenagers with a title of "technician" came to my house to install the equipment. From the very moment the door closed behind them, my system begin to beep reporting system issues. One minute it may have a problem with "lost communication with front door" the next it may be a glass break sensor. The teenagers returned the next day and replaced my front door *** four times. They actually showed up to work on my system from the next several days. "We have it fixed this time" they told me only to have the system beep at 2 am that it had "system trouble".
I left my house on one occassion with the panel reporting "it was safe" only to return with my front door open. That made me feel real safe!
I've called Vivint, and they're answer to everything is "we'll send out a technician". Well at some point, you loose faith. The best technician in the world could give me a "thumbs up", and I really wouldn't care. They offer the "technician" as a solution so that they can "hold up their end of the contract". God forbid they no longer get your money. Afterall, that's all they really care about.
In their bid to "live up to the contract", they're forgetting one very important fact. A security system should provide a peace of mind that everything is safe. They took that from me several weeks ago. Now I'm stuck with a system that I'll never use. But let's be sure to focus on the most important part, Vivint will have access to my money for the next 57 months!
Please look at other options! This company is a complete scam.
Vivint is terrible if your home is broken into
My home was broken into, that day I called Vivint to order an additional Motion sensor to place in the area that was broken into. I paid $108 for the motion sensor and after a week of not recieving it I called to find out when I should be recieving it and they informed that they could not tell me because of a problem with their system.
I called back several days later because I still had not recieved it and was informed that it was in ready to deploy status but it had not been shipped. I finally recieved it over two weeks later. I called to set up an appointment for a techician to come and install the sensor and also to check to see if the system worked properly and was set up for an appointment on June 11th from 5pm to 8pm. Well the technician never showed up and never called.
I called to find out what happened and was informed that they double book the techncians at times. Another appointment was set up for a week later however an account manager contacted me and informed me that they were going to get me an appointment sooner because my home was broken into and someone should contact me within 12 hours to set that appointment up, well no one called. I emailed that account manager informing him of this again he said another 12 hours someone will contact me and again, no one did. I decided to cancel because of all the problems.
I talked with a Celeste Jill Atkinson with Vivint who informed me that I an liable for the contract at which time I explained I didn't feel i was because Vivint failed to protect my home at which time she informed me they did, when my alarm went off they contacted the police department that the alarm went off. I got a copy of the calls for service from my local police department and never once did vivint call the police department the only phone call they recieved was from me when I went home and found my home broken into.
In my contract it stated Vivint would have a security/guard company who would respond to the alarms prior to calling the police department however Celeste Jill Atkinson told me that Vivint did not have a security/guard company they only called the authorities which they did not because I was the one who notified the police department.
I called today to make sure my service was cancelled only to find out the legal department said my service cannot be cancelled, eventhough I no longer have the Vivint system in my home. If Vivint was monitoring my system like they agreed to do in the contract they should have called me when the new company I am with disconnected their system I never once got a phone call stating my system was tampered with which proves to me that they do not monitor the systems as stated in their contract.
Vivint - Installation Review from Philadelphia, Pennsylvania
Made contract with Vivint a week and a half ago. Technicians did not have any key fobs during installation but text salesman to bring them on the next day.
But to no avail. We have been calling customer service only to be getting broken promises and excuses about someone coming with the key fobs and no one shows up with no curiosity call. But when we call the company, it is told that he can not be reached because he has no form of communication.
Really?! This is beyond ridiculous and we just about ready to cancel the whole service.
Does not work, long term contract, false info
Please learn from my mistake. I made a mistake by having the Vivint system installed.
The rep told me that I could recoup a significant portion of my monthly fee in insurance savings. I saved fifty cents ...a year. I was told that utility bills would decrease. That didnt happen.
The cameras work sometimes, the thermostat will sometimes go to 60 degrees, the system commonly has a yellow system alert light, we had to remove both receptacles that control our lights as the sparodically flashed, and we had to remove three motion detectors over a year period as they constantly put out a folse alarm.
Oh, and better yet, I just found out that if we move and we cannot use the system.....we still have to stay in our contract.
I have three neighbors that were also sold on vivint and all three regret thier decision and we have passed along our issues to our neighborhood.
There are better companies, with cheaper prices that work without 5 year contracts. You will regret signing with Vivint if you do.
Vivint - Contract Review from Doylestown, Pennsylvania
Long story short. I was only suppose to be a secondary name on the vivint account that way I could talk to vivint if the alarm went off.
My friend signed the contract but her credit was not good enough. You guys took it upon yourself to run my credit and make me the account holder without my permission. You guys ran my credit without my consent. That is considered FRAUD.
I never signed a contract. I never gave you guys any of my information. I never gave you guys my ssn. I was not even present whenever the original contract was signed.
I want you guys to cancel the contract that I never signed.You guys cannot take it upon yourselves to run my credit because the original person signing the contract credit did not get approved. This is considered FRAUD on your behalf. I have been trying to cancel the contract for over 4 months(feb 2014) but you guys are trying to make me liable for the contract. Whenever I never signed one.
You guys want me to get my name removed off of an account that would not exist if my credit was not checked illegally. I would like help with this situation.
If I cannot get the help I need. I will have to make this a legal matter.
Vivint - Damage to walls
This is my first home security and it was not a very plesant experience with Vivint. First I was not told it was a contract, second I had to have the pannel moved twice.
The first time they moved the pannel I was charged a fee, not to mention that the pannel was not on I never received one call from Vivint concerning the monitor being inactive for almost two weeks. So I was just wondering if someone breaks in your home while your still there and decides to break the pannel or unplug it and the security system that you pay for every month does not respond with somekind of help or even a simple phone call? Whats the use? Oh and you call and complain and they just tell you that next time that happens to call them and if you survive the attack they will send some one out to your house by appointment because thier office is somewhere out in Utah and charge another fee.
Yeah while thier workers are posting funny videos on UTUBE. Another thing if you think the sevice stinks and want to cancle service they charge $700.00 fee and send an email to them explaining why you don't want their service any more and they still have the nerve to offer you 4 extra months for free instead of just offering me a early cancelation discount. Just the thought of having to call them stresses me out because when you call to pay thier bill they answer in a heartbeat, but when you call to complain or cancel services it take for ever for them to answer. Thats not all I have many more complaints but I don't want to bore every one.
In conclusion they are not a very understanding company. I feel like Vivint just wanted to lock me into their contract.
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Can you explain why you can't take it with you to your next house? We were told we would be able to. Thanks!