New Reviewer

Refusal of Refund for Kenny Chesney Tix

Bought tix to Arrowhead Stadium on 1/4/2020 for show in 7/2020. Obviously it was canceled. Show was rescheduled for 5/2021. Just got notice today that Kenny was canceling 2021 tour and would offer refunds. VividSeats will NOT refund money.

User's recommendation: Never use VividSeats.

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#2469528 Review #2469528 is a subjective opinion of poster.
Vividseats Customer Care
Preferred solution
Full refund

They refuse to give me a refund!

I bought 2 tickets to a concert. The concert was postponed, then cancelled. I got an email saying I had 7 days to respond and say I wanted a refund. There was no information about how to respond. I found the customer service number (that day) and got trapped in a bunch of pointless prompts. I couldn't reach a human. I tried "live chat" and the same thing happened. I ended up responding to the email and sending a Facebook message, it was days before they responded and now they are saying that they do not have to give me a refund because I was outside the 7 days!

User's recommendation: Buy your tickets someplace else.

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#2014910 Review #2014910 is a subjective opinion of poster.
Cincinnati, Ohio
Vividseats Customer Care

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