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I downloaded the Vivid Seats App and proceeded to purchase one ticket to Hamilton in NYC. I reached the screen where you select the payment method. I selected Apple Pay, which is an option in the app, and the payment appeared to be processing but returned a...
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2.0
I liked
  • Ticket selection
I didn't like
  • App failed during purchase causing a huge issue
#1025226
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Purchased tickets to see Tool, ended up paying double the price of the ticket in service fees. They don't make the additional pricing you will be charged clear at checkout, on top of that they wouldn't even offer any kind of solution or refund. their representatives...
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1.2
#1025222
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Terrible service terrible website we were charged 3x face value for our eric church tickets and today is the day of the concert (starts in 6 hours) bought our tickets in SEPTEMBER of 2016 it is now MARCH of 2017 and our tickets STILL HAVE NOT BEEN EMAILED TO US! Ive...
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1.6
#1025120
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Tool Tickets Review

#1025155
Vivid Seats "pre-scalped" the gorge WA tool tickets for double the price after fees. Did not realize it at the time, but it's a scam and I am a bit butt hurt about the situation and hope there is a way to fine them. Tickets are for fans, leave it that way. Get a real job
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Clippers Vs Cleveland Cavaliers Review

#1025036
1.0
They are no good company, bought 3 tickets and one ticket was sold to someone else lost $932 and they said only give store credit $300 not check refund!!! Scam company. No stars for them!
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Florida Georgia Line Tickets Review

#1024895
1.0
Absolutely terrible. Was charged $174 For each ticket to Florida Georgia Line. Now see that the same section is available for a fraction of the cost. Cannot get ahold of anyone on the phone. The automated service eventually hangs up on you. Omg, I'm beyond pissed. DO NOT GET TICKETS FROM THIS COMPANY
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Vivid Seats Customer Care Review

#1023732
2.0
Couldn't cancel my order the SAME day, for a concert 6 months away! *** poor customer service...I won't be scammed again!
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DO NOT BUY TICKETS from these crooks! You WILL be charged $111 service fee right off the top in addition to a $15 charge for them to EMAIL your tickets (what?). Oh and thats just the beginning. You will also pay a massive markup on the ticket (300-400%). Word to the...
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1.0
#1025004
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I would not recommend that you purchase event tickets from from Vivid Seats. I thought they had a reasonable price for two NYY Spring Training baseball tickets. I was charged a total of $193. The tickets arrived today, and discovered they had a base prices of $31 each....
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I purchased my tickets almost two months before the show, got an email after purchasing stating that my tickets would be released on or before the date of the show. Unfortunately they didn't state this ahead of time or I wouldn't have purchased the tickets, I asked...
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1.9
I didn't like
  • Not getting tickets until the day of the show
  • Lying customer service agents
  • Poor callback followthrough
#1024181
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I have ordered 4 tickets to ed sheeran and was charged 3x the face value only to be charged the american exchange on top of that. 192$/ticket x4 to 1398$ wow . It would have been nice to know this upfront. Plus will get ticket day before concert. Stressful because...
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Anonymous

Kym Omg me too. I am traveling from the Middle East to the US for it. Now I am worried I won't get my tickets. Said tickets were $200 and paid an extra $40 US for them. Can't un...

Vivid Seats - Scam Artists
We bought $1800 worth of concert tickets with assigned rows and seats - they were delivered as SRO's - online rep said we could sell them on their website and buy new ones. There was no reason to think these tickets weren't as advertised - we bought them because there...
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1.0
I didn't like
  • Bait and switch
#1023938
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Thought I was ordering 4 tickets to Tom Petty on June 2nd in Kansas City, but 15 minutes later my email from Vivid Seats confirmed my tickets for May 12th in St. Louis. When I called them, waiting 35 mintues on hold, they said all sales are final and "there's nothing...
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Contact Vivid Seats

Headquarters Address:
Vivid Seats
344 N Ogden Ave. 4th Floor
Chicago, IL 60607
Phone:
(866) 848-8499
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Top Rated Products Manufactured by Vivid Seats

I paid well over 3 times the face value of the tickets for no customer support at all. Hope you don't actually need any customer service. They have absolutely no desire to work with you. Unfortunately, we were unable to make it to NYC because of the snow storm. The...
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Anonymous

Anonymous Easy fix just have the person who purchased the tickets exchange them. Its about MONEY!!! And ask yourself one simple question. How pissed would YOU be if they exchanged YOUR ...

1.0
I liked
  • Availability of tickets
I didn't like
  • Worst business experience
#1022965
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