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1.5 Based on 453 reviews
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  • Customers like
    • It was easy to purchase tickets 5
    • One of the agents was very helpful 4
    • Seating options 4
  • Customers don't like
    • Misrepresentation of sale 44
    • Customer service 42
    • Refund policy 34
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I purchased tickets through Stubhub and Vivid Seats, and one of the companies double-billed me, so I accidentally disputed both, and when I went to make another purchase, they emailed me saying I can never purchase from them again and my tickets have been cancelled. What kind of a company has a policy whereby you can't dispute the charges or they black list you for life? Especially after I have spent almost ten thousand dollars on prior... Read more

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I attempted to purchase tickets for Hamilton in New York for December 18, 2016. I searched your site and found tickets. When I processed the transaction, the tickets came back for the Private Bank Theatre in Chicago. I will not be in Chicago December 18, 2016, so these are useless to me. I attempted to cancel the transaction via chat with one of your customer service agents. Michael was unable to help me. He suggested I contact a supervisor and... Read more

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I purchased tickets to see Wicked at the Oakdale theater . Th listed price of per seat was $135. Purchased the tickets, my receipt was $170. Per seat !! Topping it off, seats in the same area were less expensive on other sites! The receipt was not itemized. I searched the site to find out what charges were attached.. No where could I find an explanation for additional charges. What they were clear about was the no-return policy. Other sites... Read more

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My husband ordered tickets to Celtic Woman for our date night as a suprise. I was looking at the seats on ticket master to see where we would be and to my suprise the tickets are only $42 a tickets. My husband paid vivid seats $93 a ticket. I contacted vivid seats and the rep said that vivid seats does not refund and said i could resell them on their site. I said why would i want to resell them and rip people off like yall. I hate these people.... Read more

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I bought 2 tickets to Sebastian Maniscalco in Toronto and had NO IDEA the funds were in USD. The tickets were listed at $96 but, when it came to processing came out to $115. I went ahead with the purchase anyway as it was only $10. After I got my credit card statement of $322, I emailed them with the issue. They stated that on the website it listed they are an American company and that the purchase says USD in bold....um ya, I wouldn't have... Read more

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This company is a joke. Dont buy a thing from them this is my last time they also lie

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Their website is unclear about fees and does not show the service fees until the very end. They are wildly overpriced. Two tickets that should have cost about $110 each ended up at over $250 each and I did not understand that until after the purchase had already been made. Service fees were not clear and were astronomical. I contacted customer service by chat and they made no attempt to resolve the issue. This is not a "good faith" company. It... Read more

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Vivid Seats Football Ticket Review
1 of 3

I purchased 2 tickets for the Navy SMU game which they posted on their site was at 8 p.m. Saturday November 26th. I have screenshots to verify this. 2. They sent me verification of my purchase and verification the date was November 26th 8 p.m. at the Mustang Stadium SMU. On Saturday the 26th I find out the game is at 2:30 p.m. I asked for a refund due to the fact I was working and they told me they never sent me the verification that it was at 8... Read more

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I purchased Janet Jackson concert tickets last year for my mother for Christmas. Her concert was rescheduled and my money was not returned. I paid over 300 dollars for my tickets and when I asked what should I do for further steps a customer service rep suggested that I resell the tickets and screw someone else over. This is unbelievable seeing as it's been a year, she's having the baby sometime next year and you have to think about her getting... Read more

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Bought tickets for TSO got the tickets I though t we had ordered but of course vivid seats lied and when we talked to them they said we agreed to this which we did not. vivid seats td to tell us it watsan upgraded tickets they weren't we were sent tickets that totaled 308 us dollars we had ordered tickets that were 149.00 a piece for TSO ticets we paid for was 149 plus 35.00 a ticket service fee per ticket we ended up paying 730.00 for four... Read more

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