Vivid Seats Complaints and Reviews
I had purchased 2 tickets to a recent concert. The concert got rescheduled just hours before the original date/time. My daughter and i had driven several hours to get to the venue (in a different city from where we live) and had a hotel for the night. The concert/hotel was a Christmas present for my daughter...it was to be her first concert ever and we were very excited! Unable to stay for another 3 nights and not able to go home and come back...Read more
I bought my ticket on Vivid seat, they mail the ticket to me on Feb 1st. 2017. and when I received the ticket I took a picture of my ticket, the few week past, I could find my ticket, so I lost my ticket, the ticket is $1370 total for 2. Then I contact with vivid seat immediately to tell them the situation, they told me they will charge $200 if they can reissue the tickets, I had no problem with that, but next day they told me that the seller is...Read more
I recently purchased two tickets for a Pittsburg Pirates Spring Training game. The VIVID seating options told me that the seats I selected were $21.00 ea. I ordered the tickets and was never shown the final cost. When my order was completed and submitted the cost was $67.50 for both tickets! I contacted VIVID customer service asking for a refund, and they told me it was all on me and that there were no refunds! The game date is over 3 weeks...Read more
Short Review for February 21, 2017
by anonymous #1011453
I too have purchased tickets for Janet Jackson for her concert in Louisville,Ky 6/8/2016. Others that I know have received refunds through ticketmaster but Vivid seats has refused to offer it because Janet only postponed instead of cancelling her concert. I'm out of 394.00 and they suggested that I sell my tickets myself because of their policy. I want my money back.
Short Review for February 01, 2017, Other
by anonymous #1001322
I suggest reporting vivid seats to the better business bureau. If they are screwing this many people over they need to be taken to court for fraud.
Vivid Seats Sec Championship Football Ticket Review
by anonymous #1000290
Vivid sold me two tickets that were fraudulent. The event staff escorted my wife and I out of our seats and to a back office. We were treated like criminals then escorted out of the stadium. If you purchase from Vivid this could be you too.
Short Review for January 30, 2017, Other
by anonymous #999886
My identity was stolen by using VIVID SEATS. It's not secure...Do not use them!
I purchased two tickets and only got in the screen the price of the tickets. After clicking on submit, I got an invoice, not itemized, with a total of the tickets price plus 59 USD. When I asked I was told that it was fees and taxes and that it appeared on the screen, which is not true. Practically they treated me as a liar. I have found other sites which state that they do not tell people about the extra fees, which is outrageous. Bad customer...Read more
#1011090 by anonymous
Purchased tickets to see Garth Brooks. Received tickets via email and the email clearly stated you had two options; download and print tickets or download the Vivid app to access tickets. I checked the app the day prior and my tickets were there. One hour before the concert, I tried to pull up the tickets but the app said they were not available and to try again later. Called Vivid support and they did nothing to help. Claimed that their email...Read more
#1010605 by anonymous
I went online to buy tickets for the Harlem Globetrotters for Seattle, wanted to take my Grandson's and daughter, I wanted to get some good seats so i went through the recommended web site on the Harlem Globetrotters web site VIVID SEATS. I saw the seats i wanted and clicked on purchase tickets, I ordered 5 tickets at $38.00 supposedly, I was prompted to continue so i did thinking i was going to pay $40.00 approximately for 5 seats, I created an...Read more
#1010165 by anonymous
I was in a humongous hurry and made a huge mistake. It led me to believe the tickets were $371.00 for 4 tickets! Next, it was really that times 4. I do not have 1,445.00 to pay for this. When I saw the receipt I immediately called and live chatted to no avail. They could not refund me. I am so sick!!! Then, I said can you help me sell them. They said yes, but not for 24 hours. SO let me get this right....you cant sell for 24 hours BUT you can't...Read more
Please, anybody looking to buy tickets for an event DO NOT buy from Vivid Seats. They have "***" policy and have no regard for the people, we consumers, that put money in their collective pockets. Granted, customer service is something long forgotten in the "service" industry, but this company takes it to an entire new low. Run, as fast you can and take your chances with somebody else. When questioning the total of my purchase, their response in...Read more
I didn't like
- Vivid seats will not work with you
#1009944 by anonymous
First of all, Vivid Seat workers are so well versed in Scamming that they know exactly how to stay below the FBI radar of the FBI Electronic Fraud IC3 Cyber Reports, so Customer Service, if they respond to Live Chat, Emails to Support@VividSeats.com and leave a voicemail as requested on their 1-866 #, which in our Case never happened nor did any tickets ever arrive of course, the Scamming Teams will attempt to twist their *** of changing the...Read more
#1009537 by anonymous
I recently bought tickets from Vivid Tickets for my wife. I realized immediately that i was duped when the email came back saying i wouldn't receive the tickets for a few months because they are a 3rd party ticket vendor. I immediately called and live chatted Vivid looking for them to cancel the order before it was posted to my credit card and they both said there is nothing they can do for me. The live chat rep was extremely rude and critiqued...Read more
#1009404 by anonymous