Rod S Wrx

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Warning for other consumers

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Vivid Seats - Warning for other consumers
Updated by user Mar 15, 2024

Vivid challenged my credit card dispute. I countered the challenge with hard evidence and documentation. My credit card company ruled in my behalf and issued a full refund.

Original review Mar 15, 2024
BEWARE! DECEITFUL BUSINESS I do not often attend concerts and rarely offer reviews.

This is important to me, however. Vivid Seats website was the first to poplulate on my search for tickets for an event. It is clearly listed on the site that tickets are higher because it is a re-sale site. Thier ticket prices for**** in **** Florida were listed at $62 ea.

Box office price was $44.50. I assumed, incorrectly, that the higher price WAS the re-sale price; but learned the hard way there are totally hidden fees. Optional insurance is NOT included in Vivids final total nor listed as a line item leading you to believe that the higher checkout price includes insurance. But, insurance fees show up later on credit card as totally separate charges.

A very large service fee also does not show up anywhere in the billing process. It comes as a total surprise and only upon inquiry. Final fee I was charge is $88.38 / ticket times six tickets. They refuse all refund even mere hours following purchase and weeks prior to delivery.

If you phone Vivid to complain they will hang up. If you chat with them, they will provide you with a song and dance, but no refund. They suggested I use insurance to obtain a refund. Remember that the insurance is NOT for this purpose, but only applicable if the event is cancelled.

Copy your chat details or you will not be able to access them later. Document date, time, phone calls, everything with hard evidence. They will respond to every communication, including reviews, with sweet worthless words. They will challenge credit card disputes.

Only because I keep meticulous documentation including evidence, and fought back diligently was I able to win the dispute with my credit card company for a full refund.

I cancelled the insurance separately long BEFORE the event. AVOID THIS COMPANY.
View full review
Cons:
  • Unlisted fees
  • Ineffective customer service
  • Deceitful billing and charges

Preferred solution: Awareness of others to Vivid deceitful practices

User's recommendation: Avoid company unless you have full awareness that you will be charged large unpublished, unspecified fees.

Will S Tms

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No help at ALL

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Original review Feb 25, 2024

I cant order tickets now because in 2020 during COVID Vivid Seats would not refund my cancelled game after the season was indeed cancelled on March 11. 48 days later on April 28 I seemed help from my credit company.

Now they classify me as a person that withheld payment. Cant make this up!!! They were even sued 7.2 million dollars for this same thing 5 days before I contacted my credit card company. They told me they were not told the regular season was canceled until sometime in May lol and Im listed as a person who withheld payment.

BS !!! So now they are withholding service to consumers lol get ready for another lawsuit.

423-736. 2622 if anyone cares enough to reach out!!!

View full review
Loss:
$420
Cons:
  • Customer service and problem resolution

Preferred solution: Compensation for the time I’ve had to put it over their wrongful doing and to be able to order tickets again

User's recommendation: Do not use these crooks

Jessica M Als

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Two minutes before the show after an hour of begging customer service for tickets is not "on time."

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Vivid Seats - Two minutes before the show after an hour of begging customer service for tickets...

I ordered same-day tickets three hours before a show but they were never delivered.

When it got to an hour before the show, I chatted with an agent to ask where my tickets were. I spent the entire car ride there chatting while being assured my tickets would be delivered on time.

We sat outside the venue a while, then got checked in through security, still no tickets, still chatting and spending my evening on begging customer service to get me the tickets I spent $300 on, while I saw other attendees enjoying pre-show drinks and relaxing.

About 5 minutes to showtime --- an hour of customer service chatting --- the agent finally offered me some alternative tickets, five rows back, for the same price. That was my only option, other than just leaving disappointed, so I took it.

The tickets were delivered at 7:28 for a 7:30 show. It was not physically possible to reach our seats in TWO minutes, considering we had to get tickets scanned in, walk up stairs, see an usher, and walk down to our seats.

I spent the first 20 minutes of the show watching on a monitor in the lobby.

After the show, I reached out to Vivid to get them to honor their guarantee that the tickets would be delivered on time for the show. I chatted with multiple agents and was sent through the investigation team and no refunds were offered.

I offered to send photos of my watch showing 7:40 while I watched from a lobby monitor, unable to see the show on time because of the late delivery. Nothing mattered.

Apparently, accepting tickets two minutes before the show (not even the right ones) was "on time" and that means no refunds.

I'll never order from Vivid Seats again, as this was an awful experience for me and they did not even come close to honoring the on-time guarantee. I'm filing a chargeback because I didn't spend $300 on tickets to beg to get in and miss a quarter of the show.

View full review
Loss:
$333
Cons:
  • Does not honor on time guarantee
  • Doesnt deliver tickets
  • Considers 2 minutes to showtime on time

Preferred solution: Full refund

User's recommendation: Not worth it. Don't trust the on-time guarantee. You'll be stressed and pissed off when you should be having a good time.

James B Vla

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Refund for tickets never received

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I ordered four tickets to an NBA game. It was the very first time I used Vivid seats.

I was charged $269.20 on Nov 2nd for 4 tickets. Then on Nov 6th, I got an email saying the order was Placed, Confirmed, and Ready. Since I did not know how to get the tickets and I have no other email with the tickets or instructions, I used the chat feature on two separate occasions to inquire about the tickets. Both times, I was told to wait and that I would receive them by email to the account I provided.

Then I got a message on my phone Dec 14, 3 days before the event saying the tickets had been transferred.

Upon checking my email, I did not see anything about the tickets so I replied to the message but that message was not answered.

At this point I called Vivid Seats and they said to check my email (including junk/spam) and I did but there was no email with the ticket information. The VividSeats representative said they could re-send the tickets. We even updated the email address to my wife's email just in case that was the problem.

After this effort, I still did not receive the tickets and I called on Dec 16 (one day before the event) and they told me to be patient and watch my email inbox. I said I didn't think it was working but they assured me the tickets would be sent.

They said they could cancel the order and send it again.

On the morning of the event, I checked both emails including spam and junk and there was no email. So on Dec 17, the day of the event I called a total of 6 times adding up to over 2hrs and 40 min.

Each time I called, the VividSeats rep assured me to proceed to the event (a 1 hr drive). They assured me to watch for my email and that the tickets would be re-sent. One of the reps also said he would personally make sure this happened.

The reps said they were contacting the seller to re-send the tickets but I never received them. At no point did any of them say I may not receive the tickets even after I expressed great skepticism.

Upon arriving at the arena I called again and was left on hold for over 20 min with no contact and then the call hung up. I waited outside (at near freezing temps) with my kids and called one last time (that day). The person told me an investigation would be opened and that he could not get me tickets.

I went to the ticket counter while on the phone with the Vividseats rep and he relayed to me my ticket info (section, row, and seat) which I relayed to the lady at the ticket counter. She informed me that someone with those tickets already entered the arena an hour ago! This is proof that the tickets were never sent to me.

So I had to buy 4 more tickets to get in (another $280 spent) and we got to our seats with just 3 min remaining in the first quarter. We sat in the very top row of the arena - no one was behind us.

I asked for a refund and was denied.

It was a horrible experience with VividSeats. I never received the tickets and the very seats that I ordered were obviously sold to someone else. Why couldn't the Vivid seats reps inquire with the seller about these tickets and learn that they were sold to someone else? It took me 1 min to learn this at the ticket counter.

I found the Vivid Seats employees to all be very polite and understanding (and sympathetic) but they all encouraged me to go to the event when they should have been able to determine that the tickets were never coming.

They all assured me the tickets would come but they were all wrong. This was misleading.

View full review
Loss:
$269
Pros:
  • Good prices and polite customers
Cons:
  • I bought tickets and never got them

Preferred solution: Full refund

User's recommendation: When you see Vivid Seats in the google search - keep on scrolling down.

Cynthia S Gii

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Never Received Tickets

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Vivid Seats - Never Received Tickets
Vivid Seats - Never Received Tickets - Image 2
Vivid Seats - Never Received Tickets - Image 3
Vivid Seats - Never Received Tickets - Image 4
Vivid Seats - Never Received Tickets - Image 5
Vivid Seats - Never Received Tickets - Image 6

I purchased 3 tickets via Vivid Seats for the Jelly Roll concert held on September 22,2023. I received the link for what was supposed to be the tickets I purchased.

Once I arrived to the event and tried loading them, it stated the link was expired and that the seller had canceled the order. Tried to contact customer service but couldn't until hours after the event had started. Now it's been 11 days and they still will not refund my money. I have provided proof of them canceling the tickets and the convention between the live chat customer service that evening.

I asked when I can expect my money returned to my account and I was told they don't know because the investigations department is really busy.

So I am out of hundreds of dollars and yall have no answers! Not sure what there is to investigate considering I have emails of yall canceling everything, and keeping my money, sounds like yall need to be investigated!

View full review
Loss:
$428
Cons:
  • Not received

Preferred solution: Full refund

User's recommendation: DONT USE VIVID SEATS!

Shane R Xdv

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Horrible Experience

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Vivid Seats - Horrible Experience
Beware consumers!!! Vivid seats sells the same tickets as Ticketmaster at the same time and location for $200 more !!! Customer service is awful and they hung up on me and would not let me talk to a Supervisor. Will never use them again.
View full review
Loss:
$200
Cons:
  • Horrible prices and customer service

Preferred solution: Full refund

User's recommendation: Use any other service but them

Kate B Vwv

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No refund

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A show we bought tickets for was cancelled after we bought tickets with a rescheduled date of to be determined. Here we are over a year later and still no reschedule date. We called for a refund and they told us no and that the to be determined date could be up to 100 years!!! We wont even be alive in 100 years! The way they do business is absurd and they were very rude. I know we arent the only ones out money for an event that has no rescheduled date. This company took everyones money and ran and they have no logical reason why they wont refund everyone
View full review
Loss:
$300
Cons:
  • Do not refund you

Preferred solution: Full refund

User's recommendation: Don’t use them!

Ronan R Byo

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VIVID SEATS IS A RIPP OFF

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THEY TOOK MY CREDIT CARD TO PURCHASE CONCERT SEATS WITH INSURANCE AND NEVER DELIVERED THE CONCERT TICKETS and no customer service, now i have to sue!
View full review
Loss:
$500
Cons:
  • Credit card scam

Preferred solution: Cobert tickets for the next show

Nie C

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Scamming

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Vivid Seats - Scamming
Updated by user Dec 18, 2023

No resolution. Not even an attempt.

I was told I could not receive a refund.

I purchased insurance for the tickets but that company had no account of my purchase yet I paid it, which Vivid Seats confirmed. However, I was made to carry the burden of that by not being...

Original review Dec 18, 2023
Vivid Seats customer service were not human but instead performed like robots who had no real knowledge or empathy. They only did what they were told and said what they were told to say.

They made absolutely sure to stay on their script regardless if they knew that what was taking place was wrong. I was hung up on several times and told that I could not speak with a supervisor or know the supervisors name. I felt taken advantage of. I will never trust a company who displays such lack of consideration for a customer.

Apparently Vivid Seats is in need of money to participate in the sad behavior of being careless with the very base that makes them rich. I now realize just how much more they needed my hard earned money than I do. I will recoup that $236.30 times 100. It's in God's plan.

But shame on Vivid Seats. I will spread the news about them and how they treated me.
View full review
Loss:
$236
Pros:
  • No pros
Cons:
  • Scammy rip-off
  • Inconsiderate

Preferred solution: Full refund

User's recommendation: I DO NOT RECOMMEND VIVID SEATS TO ANYONE

Arrianna Xbu

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Fraudulent Company-DO NOT DO BUSINESS WITH THIS COMPANY

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Vivid Seats sold me tickets to a sporting event in a row and seat that does not exist in the stadium. I contacted Vivid Seats and they are taking zero responsibility. I have filed a complaint with the BBB. DO NOT DO BUSINESS WITH THIS COMPANY.
View full review
Loss:
$1312
Cons:
  • Sells products that do not exist

Preferred solution: Full refund

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY

Resolved
Danyel E

Resolved: No help

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Vivid Seats - No help
I need a live lesion, my tickets are missing and 5 emails later no help. How do I get my tickets .555(5(((
View full review
Loss:
$973

Preferred solution: Deliver product or service ordered

User's recommendation: Help

Gladie R Lse

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Verified Reviewer

About ticket prices

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The sell person name is Arden, she did an excellent job on helping me get my tickets. She was very nice and sweet. Did an outstanding job. I will rate her a 10.
View full review
Chloe M Ltq

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Terrible customer service

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Vivid Seats - Terrible customer service
Vivid Seats - Terrible customer service - Image 2
I bought tickets and it says they should be on my app but they arent and its been 10 days. I cannot get ahold of anybody I have emailed and called several times trying to get help and I havent been able to talk to a single person
View full review
Loss:
$328
Pros:
  • No pros
Cons:
  • Customer service is non existent
  • Automatic voice recording that answers their phones hung up on me

Preferred solution: My tickets

User's recommendation: Buy tickets somewhere else

Beth R Yns

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Verified Reviewer

Horrible experience with them. Took forever. Very user unfriendly.

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Just incredibly complicated and you have to go through so many ropes to get your tickets. I'm very computer savvy but this process was a nightmare. I will never use them again. I also had issues with the tickets when I got to the venue and other people were having issues also with vivid seats.
View full review
Loss:
$150
Cons:
  • Time consuming
  • Not user friendly

Preferred solution: Apology

Irena R Xyr

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Verified Reviewer

Very dissatisfied

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I am from Australia and purchased tickets to a concert in LA while I was holidaying there.

The concert was postponed and there was no chance of getting a refund. Their response was resell so I tried that but as I am not a US resident and therefore do not have a US bank account am unable to do so.

They happily took my money from a foreign bank account but wont let me sell - most US reselling sites have the same policy leaving me with tickets that I am unable to use as I wont be in the country 4 months after I came back from holidays, and unable to sell.

Not to mention they have exorbitant fees!!

ALWAYS READ THE FINE PRINT.

View full review
Loss:
$470
Cons:
  • Plenty

Preferred solution: Full refund

User's recommendation: Stay away!

Shaira Ibc

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| map-marker Fort Lauderdale, Florida

Did not receive barcode

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Vivid Seats - Did not receive barcode
Vivid Seats - Did not receive barcode - Image 2
Was denied at the gate. Did not have barcoded so couldn't enter stadium. Called customer service, customer was not able to reach merchant & advised refund for inconvenience.
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1 comment
Shaira Ibc

Did not receive barcode for Beyoncé concert & was denied entry!

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