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I had purchased 2 tickets to a recent concert. The concert got rescheduled just hours before the original date/time. My daughter and i had driven several hours to get to the venue (in a different city from where we live) and had a hotel for the night. The concert/hotel was a Christmas present for my daughter...it was to be her first concert ever and we were very excited! Unable to stay for another 3 nights and not able to go home and come back...
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2.0
I didn't like
  • Customer service or refund policy
#1013031
I bought my ticket on Vivid seat, they mail the ticket to me on Feb 1st. 2017. and when I received the ticket I took a picture of my ticket, the few week past, I could find my ticket, so I lost my ticket, the ticket is $1370 total for 2. Then I contact with vivid seat immediately to tell them the situation, they told me they will charge $200 if they can reissue the tickets, I had no problem with that, but next day they told me that the seller is...
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Anonymous

Anonymous I am going through a similar experience with Vivid. I bought two tickets worth over $500 which supposedly the seller emailed me, but I dont have this email (probably got delet...

I recently purchased two tickets for a Pittsburg Pirates Spring Training game. The VIVID seating options told me that the seats I selected were $21.00 ea. I ordered the tickets and was never shown the final cost. When my order was completed and submitted the cost was $67.50 for both tickets! I contacted VIVID customer service asking for a refund, and they told me it was all on me and that there were no refunds! The game date is over 3 weeks...
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Short Review for February 21, 2017

#1011453
1.0
I too have purchased tickets for Janet Jackson for her concert in Louisville,Ky 6/8/2016. Others that I know have received refunds through ticketmaster but Vivid seats has refused to offer it because Janet only postponed instead of cancelling her concert. I'm out of 394.00 and they suggested that I sell my tickets myself because of their policy. I want my money back.
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Short Review for February 01, 2017, Other

#1001322
I suggest reporting vivid seats to the better business bureau. If they are screwing this many people over they need to be taken to court for fraud.
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Vivid Seats Sec Championship Football Ticket Review

#1000290
1.0
Vivid sold me two tickets that were fraudulent. The event staff escorted my wife and I out of our seats and to a back office. We were treated like criminals then escorted out of the stadium. If you purchase from Vivid this could be you too.
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Short Review for January 30, 2017, Other

#999886
1.0
My identity was stolen by using VIVID SEATS. It's not secure...Do not use them!
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I purchased two tickets and only got in the screen the price of the tickets. After clicking on submit, I got an invoice, not itemized, with a total of the tickets price plus 59 USD. When I asked I was told that it was fees and taxes and that it appeared on the screen, which is not true. Practically they treated me as a liar. I have found other sites which state that they do not tell people about the extra fees, which is outrageous. Bad customer...
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#1011090
Purchased tickets to see Garth Brooks. Received tickets via email and the email clearly stated you had two options; download and print tickets or download the Vivid app to access tickets. I checked the app the day prior and my tickets were there. One hour before the concert, I tried to pull up the tickets but the app said they were not available and to try again later. Called Vivid support and they did nothing to help. Claimed that their email...
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#1010605
I went online to buy tickets for the Harlem Globetrotters for Seattle, wanted to take my Grandson's and daughter, I wanted to get some good seats so i went through the recommended web site on the Harlem Globetrotters web site VIVID SEATS. I saw the seats i wanted and clicked on purchase tickets, I ordered 5 tickets at $38.00 supposedly, I was prompted to continue so i did thinking i was going to pay $40.00 approximately for 5 seats, I created an...
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1.0
#1010165
I was in a humongous hurry and made a huge mistake. It led me to believe the tickets were $371.00 for 4 tickets! Next, it was really that times 4. I do not have 1,445.00 to pay for this. When I saw the receipt I immediately called and live chatted to no avail. They could not refund me. I am so sick!!! Then, I said can you help me sell them. They said yes, but not for 24 hours. SO let me get this right....you cant sell for 24 hours BUT you can't...
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Anonymous

Michael ross Vivid seats just scammed my brother just like you...... Total rip-off.... What lovers... Call your credit card Company and dispute it.... He was never given the option to rev...

offconsumerpissed

offconsumerpissed You said it makes no sense, so let me explain: The 24-hour restriction on re-selling is put in place to stop people from sitting on the site and constantly flipping tickets to...

1.9
I liked
  • Live chatting
I didn't like
  • Refund policy
#1009986
Please, anybody looking to buy tickets for an event DO NOT buy from Vivid Seats. They have "***" policy and have no regard for the people, we consumers, that put money in their collective pockets. Granted, customer service is something long forgotten in the "service" industry, but this company takes it to an entire new low. Run, as fast you can and take your chances with somebody else. When questioning the total of my purchase, their response in...
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Anonymous

Anonymous So it's their fault because you legally agreed to something without reading the exact terms and conditions? That's on you.

Anonymous

Anonymous Agreed. I made a mistake using this site. Be ware people. Do not purchase from here

1.0
I didn't like
  • Aweful
  • Vivid seats will not work with you
#1009944
First of all, Vivid Seat workers are so well versed in Scamming that they know exactly how to stay below the FBI radar of the FBI Electronic Fraud IC3 Cyber Reports, so Customer Service, if they respond to Live Chat, Emails to Support@VividSeats.com and leave a voicemail as requested on their 1-866 #, which in our Case never happened nor did any tickets ever arrive of course, the Scamming Teams will attempt to twist their *** of changing the...
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#1009537

Contact Vivid Seats

Headquarters Address:
Vivid Seats
344 N Ogden Ave. 4th Floor
Chicago, IL 60607
Phone:
(866) 848-8499
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I recently bought tickets from Vivid Tickets for my wife. I realized immediately that i was duped when the email came back saying i wouldn't receive the tickets for a few months because they are a 3rd party ticket vendor. I immediately called and live chatted Vivid looking for them to cancel the order before it was posted to my credit card and they both said there is nothing they can do for me. The live chat rep was extremely rude and critiqued...
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Anonymous

Anonymous Was the event the next day or a few months away? Don't blame vivid if the vendor makes tickets unavailable until right before the event. That's your fault. Sorry for being ***...

#1009404