VivaTerra Reviews
VivaTerra Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VivaTerra has a 2.4 star rating from 3 reviews; consumers report mostly dissatisfied experiences, though 100% of users would likely recommend. Recent VivaTerra reviews highlight problems with customer service, shipping, returns, and product durability.
Key Takeaways for Future Customers
- Expect mixed experiences with customer service and shipping when researching VivaTerra reviews.
- Check return and warranty terms before ordering higher-priced items.
- Verify address and order tracking promptly.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude customer service and unresponsive support.
- Delivery delays, missing packages, and address/change failures.
- Return label delays and limited refunds or coverage for damaged items.
- Durability issues reported for some products.
Positive Feedback
Reviewers value product diversity and the website; pricing is reported as medium and some exchanges were handled initially.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VivaTerra has a 2.4 star rating from 3 reviews; consumers report mostly dissatisfied experiences, though 100% of users would likely recommend. Recent VivaTerra reviews highlight problems with customer service, shipping, returns, and product durability.
Key Takeaways for Future Customers
- Expect mixed experiences with customer service and shipping when researching VivaTerra reviews.
- Check return and warranty terms before ordering higher-priced items.
- Verify address and order tracking promptly.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude customer service and unresponsive support.
- Delivery delays, missing packages, and address/change failures.
- Return label delays and limited refunds or coverage for damaged items.
- Durability issues reported for some products.
Positive Feedback
Reviewers value product diversity and the website; pricing is reported as medium and some exchanges were handled initially.
Media from reviews
Bad Customer Service
- - The agent was rude and did not help with my return label since Sept 4.
- - Customer service should be kind, patient, and courteous.
I talked today with a guy who was RUDE,Didnt really care that I had problem with my Order that I've been waiting for a return label since Sept.4th. I also had a bad conversation last week on this issue.If YOU are in Customer Service dealing with public , YOU MUST always be kind , patient , and courteous.
User's recommendation: Report BAD Attitude
Where is my pkg
Dont know. Ordered weeks ago have called and emailed but nothing so far. Its part of a gift so I would like to wrap this up.
User's recommendation: Keep track of pkj.
Where is my pkg
- - I called about the recycled glass heart chain.
- - I ordered it with a glass accent table around $200.
- - I think it was in March; it's a gift.
Ive already called re:this recycled glass heart chain. I ordered it with a glass accent table that cost around $200.
Dont know exactly when I ordered it. I think it was in March.
I need to know if this is ever gonna happen. Its a gift.
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot reach you by telephone.you have a wrong address for my act-5350****
- - I called two numbers to change my address but no one answered.
- - My address is 1314 Poplar Avenue, Wenatchee, WA 98801; account ends with 5350.
I have called two numbers to change my address. Cannot reach anyone and my old address listed on your recorded message is incorrect
My address is1314 Poplar Avenue.
Wenatchee, Wa 98801
My. Act.
Number on back of my catalogue 5350****
This is. So FRUSTRATING
Cathy Miller
User's recommendation: I can’t recommend this company when you cannot change your address
Faulty product
- - Vivaterra Root of the Earth Basket (V2110) $110; first cracked, replacement issued.
- - Replacement cracked after about 6 months and is not covered.
My wife purchased a $110 "Root of the Earth" Large Basket (item V2110) from Vivaterra, about 2 years ago, which we use as a fruit bowl. We liked it so much that she ordered one as a gift to be shipped to her brother.
It arrived cracked, but the company promptly replaced it. He called today (about 6 months later) to say the new one had cracked.
My wife called the company again, but they said products older than 1 month were not covered, so we are out of luck -- and out $110 ! Needless to say we will not purchase anything else from Vivaterra (Madison, VA, vivaterra.com), and suggest that other buyers beware
- Product quality
Preferred solution: Full refund
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