Vivant
Vivant Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivant has a 1.0 star rating from 3 reviews and overall sentiment is negative; Vivant reviews emphasize dissatisfaction with customer service and billing.
Positive Feedback
Installers received praise for quality of installation work, which customers noted despite other service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and aggressive sales pressure during calls.
- Ongoing billing and collections problems, including failure to stop charges after cancellation.
- Refusal to send required paperwork by email and dissatisfaction with discounts and promotions.
Key Takeaways for Future Customers
- Expect sales pitches at support calls and insist on emailed documents before installation.
- Document cancellations and watch for billing post-move; check Vivant customer complaints for patterns.
- Confirm pricing and promotion details up front and keep records of all interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vivant has a 1.0 star rating from 3 reviews and overall sentiment is negative; Vivant reviews emphasize dissatisfaction with customer service and billing.
Positive Feedback
Installers received praise for quality of installation work, which customers noted despite other service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and aggressive sales pressure during calls.
- Ongoing billing and collections problems, including failure to stop charges after cancellation.
- Refusal to send required paperwork by email and dissatisfaction with discounts and promotions.
Key Takeaways for Future Customers
- Expect sales pitches at support calls and insist on emailed documents before installation.
- Document cancellations and watch for billing post-move; check Vivant customer complaints for patterns.
- Confirm pricing and promotion details up front and keep records of all interactions.
Charlotte, North Carolina
I need to sign paperwork prior to installation
I need my vivant documents emailed to me and the representative refuse to listen to me , all the representative wanted was to sale me a promotion..
- Had a great installtor
- Sign documents prior yo installation
Preferred solution: Vivant documents to sign prior to installation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Bad customer service
- - Agent refused to connect me with a helper and gave a sales pitch.
- - They talked over me and asked for my credit card number; I may leave Vivant.
I asked the person who answered the customer service number to give me a person to help me. He refused and told me I had to listen to his stupid sales pitch!
He just kept talking over me and then wanted my credit card number! What a bunch of crap!
I really feel like dumping Vivant! How unprofessional!
Preferred solution: I finally got help from chat message. No real person!
User's recommendation: Get real customer service !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Mateo, California
Vivant made my life a nightmare for over 4 months
- - Equipment was owned outright.
- - Despite canceling, they billed and called twice daily since June 1.
We sold our house with a vivant system in June. Our equipment was owned outright and purchased by us.
After twenty, yes twenty phone calls, they continued to bill us even though we shut down our account. We have made multiple calls, to billing, to moving, to collections asking for resolution- defending and having our call to them to cancel our service recorded.
We have been assured over and over the account is canceled and they continue to call, twice daily, every single day since June 1st to attempt to collect for service we cancelled. Apparently this company cannot communicate, document, or hold their word to assure us they will resolve.
Preferred solution: Apology
User's recommendation: Never ever get via my service. Get a pit bull.
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