VIVAIA Shoes Reviews
VIVAIA Shoes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VIVAIA Shoes has a 2.8 star rating from 7 reviews, mostly neutral; 17% of users would likely recommend. Reviewers cite medium price level and value customer service and discounts.
Key Takeaways for Future Customers
- Check VIVAIA Shoes reviews for recurring delivery and returns issues.
- Expect potential delays; ask about shipping before placing large orders.
- Customer service and discounts matter to buyers; confirm promo codes work.
Negative Feedback / Risk Areas
- Frequent customer complaints about late or missing delivery and wrong shipping addresses.
- Refunds and returns often delayed or unresolved.
- Difficult to reach a live agent; automated messages and full mailboxes reported.
Positive Feedback
Some customers report comfortable, attractive shoes and successful exchanges when service responds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VIVAIA Shoes has a 2.8 star rating from 7 reviews, mostly neutral; 17% of users would likely recommend. Reviewers cite medium price level and value customer service and discounts.
Key Takeaways for Future Customers
- Check VIVAIA Shoes reviews for recurring delivery and returns issues.
- Expect potential delays; ask about shipping before placing large orders.
- Customer service and discounts matter to buyers; confirm promo codes work.
Negative Feedback / Risk Areas
- Frequent customer complaints about late or missing delivery and wrong shipping addresses.
- Refunds and returns often delayed or unresolved.
- Difficult to reach a live agent; automated messages and full mailboxes reported.
Positive Feedback
Some customers report comfortable, attractive shoes and successful exchanges when service responds.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stamford, Connecticut
You cannot speak to anyone or leave a message, not at their ***, *** store or their general customer service number.
I called the general number and their ***, NYC store. I got the same automated message, mailbox full call later. You cannot leave a message either.
User's recommendation: The reviews here are awful. I am not going to finalize my $400 order.
Nokomis, Florida
Where are my 2 orders?
- - Two orders Maven and sandals have not arrived in weeks.
- - My shipping address is changing next week.
- - They should warn customers about delays.
They take a long time to arrive. I suspect they come from China a few pairs at a time.
They could send me my 2 orders! 1 pair of Maven and one of sandals.
It has been weeks, and my shipping address is changing next week. I had no idea that it would take so, so long! They should warn potential customers of this problem. I will never purchase from them again.
I want the shoes I paid for. Is there any possibility of that with the address change that I have shared with Vivaia?
- No delivery
User's recommendation: Expect to wait for delivery for weeks.
Spokane, Washington
My credit
Why it take so long to received my credit?
You got the shoes back on Monday but i still dont see any credit on my account
Las Vegas, Nevada
Missing order
Order is missing. I got an email response that offered to resend for free, but no information on what happened to the order.
- Very complicated
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery
Package not delivered second time sent back to some facility. I live in a gated community; nobody ever had an issue not finding it.
We have a 24-hour manned gatehouse.
susancolner@***.com
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo confirmation as you used my old email address.
- - Toe box is too low; needs higher toe box.
- - ISABELI shoes in natural/flower grey, UK size 7 (41).
- - June Hartley asks for help returning the shoes.
Cont/... Sorry, problem above.
The toe box on the shoe is not high enough so I need to change them for a pair with a higher tow box.
The shoes are...
ISABELI,
spot natural/flower grey.
UK size 7/41..
Only number I can see on the box is.
E2038****.. On your bag are the numbers YT251142****039426#
and shcasual 241029****013*1.
My name is JUNE HARTLEY
70 CUNNINGHAM CRESCENT, BIRCHINGTON, CT7 9LF.
would you please be kind enough to help me return these shoes please. With thanks, Regards June.
I'm not sure whether the subject top half of this message can be read... It was sent to June.
brianhartley@***d... old email... and NOT to june.brianhartley@***.com... I wish to return them but have no email confirmation,...
Please help and reply using the new g.mail address. Many thanks.
Your customer service will guarantee your failure
Go to google reviews and check out all your one star reviews.{{Redacted}}
Military discount won't work on my order
- - The code they gave doesn't work.
- - A military discount wasn't accepted.
- - I'm disappointed with the help I'm getting.
- - I love the shoes.
Hasnt been solved. The code they gave me doesnt work.A military discount was to apply but wouldnt be accepted. I love the shoes but am very discouraged
And now becoming disappointed with the help I dont seem to be getting.
Karen knutzen
User's recommendation: Will wait until problem is solved.
Shoe prob
Can't get my husband's military discount to apply to the shoes I want to purchase. Was sent a code to apply, but it didn't work. Very frustrating.
Just want to know when shoes will arrive. This is not a review.
Vivaia indicated order would be received on August 18, 2025. It is now August 21, 2025 and the order has not arrived. Please advise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrison, New York
Returning 2 pairs of shoes
Neither pair fits; the tennis shoes are too small and the sandals don't stay on and are too flat. I would like to return both pairs and select another type of shoe. Judith Hodell
- I usually love them
- Tennis shoes were too narrow and sandals were too flat and sllip
Preferred solution: Full refund
Mamaroneck, New York
Terrible servicee and I still am trying to return my shoes. Now they claim I have tthe wreong order #. but it is the number that was given to me by you agent
Just help me return sandals that dont foi right no please help me return my shoes I have been working on this for 2 days Judith Hodell
User's recommendation: Don't !!!!!
Washington, District Of Columbia
Shoe problem
- - Bought two pairs in early May; navy worn well.
- - Tan caused a red sore at the V after 3 hours; waiting on exchange.
I bought 2 pr. the first week of May.
Wore the navy pr. Many times no problem with tbem. I wore the tan pr. for the first time the other day and at the point of the v in the shoe kept scratching a small spot on my foot.
It was painful and left a red sore and l only wore them for 3 hrs and most of the time l was sitting. I tried to rub the stop with my hand and it feels like a very very small thing is there.
I have talked to customer service and l am waiting to hear if you will exchange them for another pair. I love your shoes and hope l can exchange the tan pr.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItems total different from my total
First time ordering, but the shoes look super cute and very comfortable.
Love the colors, and they are very classic looking.
User's recommendation: Haven’t arrived my shoes yet…
Returns
- - No live agent available for help.
- - Elderly and vision-impaired users have difficulty with digital use.
- - Shoes bought are not comfortable.
No live agent availsble, got customers who are.Dinosaur age when it comes to digital use , vision impaired, elderly, has purchased shies before? So no return process took initiatef , would prefer live agent if any available, shoes bought not comfortable.
Delray Beach, Florida
You sent me the WRONG shoes and you haven't contacted me yet
Call me . Send me the necessary documents to return the WRONG shoes you sent me AND REFUND my money back immediately!
User's recommendation: stay away from this company because they do not give customer good customer service and they don't correct their mistakes
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