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VIVAIA Shoes

VIVAIA Shoes

www.vivaia.com
What is your customer experience with VIVAIA Shoes?

VIVAIA Shoes Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • VIVAIA Shoes has 3.1 star rating based on 8 customer reviews. Consumers are mostly neutral.

  • 25% of users would likely recommend VIVAIA Shoes to a friend or colleague.

  • Rating Distribution
  • Pros: I like the shoes, I usually love them, No pros.
    Cons: Placing this order is impossible, Tennis shoes were too narrow and sandals were too flat and sllip.

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Media from reviews

VIVAIA Shoes - No confirmation as you used my old email address.
VIVAIA Shoes - No confirmation as you used my old email address. - Image 2
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Top VIVAIA Shoes Reviews

Positive Review

"Items total different from my total"

stars-rating stars-rating stars-rating stars-rating stars-rating

First time ordering, but the shoes look super cute and very comfortable. Love the colors, and they are very classic looking. User's recommendation: Haven’t...

Critical Review

"Terrible servicee and I still am trying to return my shoes. Now they claim I have tthe wreong order #. but it is the number that was given to me by you agent"

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Just help me return sandals that dont foi right no please help me return my shoes I have been working on this for 2 days Judith Hodell User's recommendation:...

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Anonymous
map-marker Mamaroneck, New York

Terrible servicee and I still am trying to return my shoes. Now they claim I have tthe wreong order #. but it is the number that was given to me by you agent

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Just help me return sandals that dont foi right no please help me return my shoes I have been working on this for 2 days Judith Hodell

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User's recommendation: Don't !!!!!

JUNE H Tep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birchington, Kent

No confirmation as you used my old email address.

VIVAIA Shoes - No confirmation as you used my old email address.
VIVAIA Shoes - No confirmation as you used my old email address. - Image 2

Cont/... Sorry, problem above.

The toe box on the shoe is not high enough so I need to change them for a pair with a higher tow box.

The shoes are...

ISABELI,

spot natural/flower grey.

UK size 7/41..

Only number I can see on the box is.

E2038****.. On your bag are the numbers YT251142****039426#

and shcasual 241029****013*1.

My name is JUNE HARTLEY

70 CUNNINGHAM CRESCENT, BIRCHINGTON, CT7 9LF.

would you please be kind enough to help me return these shoes please. With thanks, Regards June.

I'm not sure whether the subject top half of this message can be read... It was sent to June.

brianhartley@***d... old email... and NOT to june.brianhartley@***.com... I wish to return them but have no email confirmation,...

Please help and reply using the new g.mail address. Many thanks.

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Judith H Deu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrison, New York

Returning 2 pairs of shoes

Neither pair fits; the tennis shoes are too small and the sandals don't stay on and are too flat. I would like to return both pairs and select another type of shoe. Judith Hodell

View full review
Pros:
  • I usually love them
Cons:
  • Tennis shoes were too narrow and sandals were too flat and sllip

Preferred solution: Full refund

Anonymous
map-marker Washington, District Of Columbia

Shoe problem

I bought 2 pr. the first week of May.

Wore the navy pr. Many times no problem with tbem. I wore the tan pr. for the first time the other day and at the point of the v in the shoe kept scratching a small spot on my foot.

It was painful and left a red sore and l only wore them for 3 hrs and most of the time l was sitting. I tried to rub the stop with my hand and it feels like a very very small thing is there.

I have talked to customer service and l am waiting to hear if you will exchange them for another pair. I love your shoes and hope l can exchange the tan pr.

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Geanna Maf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buckeye, Arizona

Items total different from my total

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First time ordering, but the shoes look super cute and very comfortable.

Love the colors, and they are very classic looking.

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User's recommendation: Haven’t arrived my shoes yet…

Elisabeth Kvw
map-marker Harlingen, Texas

Returns

No live agent availsble, got customers who are.Dinosaur age when it comes to digital use , vision impaired, elderly, has purchased shies before? So no return process took initiatef , would prefer live agent if any available, shoes bought not comfortable.

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Anonymous
map-marker Delray Beach, Florida

You sent me the WRONG shoes and you haven't contacted me yet

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Call me . Send me the necessary documents to return the WRONG shoes you sent me AND REFUND my money back immediately!

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User's recommendation: stay away from this company because they do not give customer good customer service and they don't correct their mistakes

Russ Wnm
map-marker Kentwood, Louisiana

Return

I am returning shoes which were too wide. I completed the return form and saw store credit.

I called to be sure the full credit would be to my credit card. Your agent said that it would.

I loved the shoes; my feet are too narrow. Your shoes are great looking and have good support.

View full review

User's recommendation: Yes.

Resolved
Eyob Wrt
map-marker Fredericksburg, Virginia

Resolved: Need to return shors

Updated by user Dec 31, 2024

Company fixed the issue and I have been provided with apology. It would have been so much easier if you had a customer slip and return information enclosed in my order.

I had to get my granddaughter to contact you and send a picture of the shoes before I could get my refund. She had to print something off the computer.

Updated by user Dec 17, 2024

No one has ever returned my call. I just want a real person to speak to me and tell me how to return a pair of shoes.

I love my shoes but will not be buying additional pairs if I can not get satisfactory customer service. Please -- how do I return a pair of shoes??

Original review Dec 16, 2024

I got shoes for me and my daughter. I love mine but she does not like hers. I am trying to return them but there was no packing slip in the box or an address to return these shoes.

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User's recommendation: Put a packing slip or return address in tgecoacjagr

Marta G Orb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Claim for a refund

I returned the shoes in a timely manner and they never refunded my money. Es una falta de seriedad y malos comerciantes.

View full review
Loss:
$320
Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Don’t buy ob vivaoa

Patti M Tog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong shipping address

Your site never gave me time to put in a shipping address. It's shipping to Florida, and I will be in NJ.

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Preferred solution: Deliver product or service ordered

Muriel G Mfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stockton, California

Mistake made on order

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I made a mistake in my order about 30 min ago; want two different colors same shoe one red and one bright yellow not two pair of Red can you help change it please??

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Anonymous
map-marker Barrigada Village, Guam

Worng order delivery

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They made amends and rectified the error. Well see when I receive the order replacement.

Thank you. Yo

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Kimberly G Mnz

Unable to complete my purchase online

I have input all the billing and credit card info; however, when I click 'PAY NOW,' nothing happens. I indicated to use a new credit card and I input all the credit card info, but it's telling me my card number is incorrect.

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Pros:
  • I like the shoes
Cons:
  • Placing this order is impossible
Linda S Rpa

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Verified Reviewer
| map-marker Williamstown, New Jersey

Wonderful to work with. Such an easy exchange!

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Received shoes. A little big so exchanging them. They are beautiful shoes, red loafer style driving shoes

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User's recommendation: Shoes may run 1/5 size to big

Oline Agw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Placed an order but never received a confirmation.

I placed an order earlier today, but I never received a confirmation. No one ever answers the phone!

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User's recommendation: This company is extremely difficult to reach. No one ever answers the customer service line and online attempts to communicate with a human is ridiculous!

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