Vivacity Reviews @ PissedConsumer

Anonymous

Guest-332092

Ivy, Virginia

Purchased a 4 hour service

Mar 19, 2013

I purchase a four hour service from Vivacity and assumed I would received what I have always heard about these services, a neatly organized structured room. As I am a cancer patient I was really looking forward to getting this office organized. She spent four hours, show up spent her time stuffing stuff every where it is months later and I STILL can't find anything. There was absolutely no organization done. Not one bit. I called to complain and was advised that the woman was brand new. My comment was why send her then., Why would a responsible company send out a untrained employee to represent them.

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Loss:

$90

1 comment

Guest-716343

Sep 13, 2013

I am filing a court claim next week against Ashleigh Ward as she has failed to provide me for a refund for the services I purchased. Does anyone else want to be part of this?

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Anonymous

Guest-313487

Ruckersville, Virginia

Vivacity/Organized by Design, Charlottesville, VA

Jan 03, 2013

would give Vivacity/Organized by Design negative stars if that were possible. I purchased a Living Social deal from Vivacity (formerly Ta Da and now Organized by Design) back in June and paid for an upgrade that was supposed to cover two years of services. I also paid for a gift for my then-pregnant daughter for two hours of organization. The baby is now six months old and my daughter still hasn't received the services I paid for. I actually received two visits from Ashleigh, the owner, and then there was an excuse (grandmother died, son broke his arm, strep, etc.) for every appointment after that. Phone calls are not returned. Email is not answered. I have spent a great deal of money and feel quite foolish. I have reported this to the Better Business Bureau and plan to file a small claim to get my money back if my credit card can not do so. If I could get in touch with other dissatisfied people who have posted here we might be able to sue together. I'm so disappointed and angry at the lack of responsibility from this company. I wonder if the name keeps changing so that irate customers can't track the owner down. Do not contract with this business, as you are unlikely to receive services from her. I wish I could get my money back but unless I contact the police I doubt that will happen. Update: No recourse with my credit card since it has been over 60 days since the charge was made. Interesting how she kept me strung along until that time period had passed. Probably just coincidence...

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2 comments

Guest-737098

Nov 03, 2013

The company isn't irresponsible or disorganized, it is FRAUDULENT. Everyone was ripped off that gave the company money, and I have had a really difficult time getting law enforcement to follow through on doing something about it. She walked away with thousands and thousands of dollars.

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Brenda Y Fso

Washington, District Of Columbia

Vivacity LLC is a fraud and scam

Oct 08, 2012

I have had the same experience as the other users. This company is fraudlent. I have contacted the BBB, Groupon, PayPal and the Internet White Collar Crimes organization who are all investigating this company and it's owner Ashleigh Ward. Recommend that you do the same. Ms. Ward has a lot of angry customers at the moment which are evidenced by the number of reviews floating around the internet. Recommend that you also contact your bank or credit card company if you paid for services thru them. They will also open a fraud investigation. The more people on this the better. Good Luck!

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Loss:

$500

12 comments

Guest-615404

Feb 27, 2013

We hired Vivacity/Ashleigh for a year's cleaning and she never came to honor that contract, yet kept the $1299. Since then she's claimed to have gone out of business. She has lost in small claims court.

The Attorney General of VA would like to hear from anyone who has had problems. Below is the AG's contact information who I spoke with.

please reach out and give her your experience:

Demetrice A. Davis, Dispute Resolution Specialist

Dispute Resolution and Investigations Unit

Office of the Attorney General of Virginia

Consumer Protection Section

900 East Main Street

Richmond, VA 23219

Phone: (804) 786-****

Fax: (804) 225-****

email: DADavis@***.state.va.us

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Aya Dns

Jan 31, 2013

I am unable to be at the court on Feb 5, however, I can (and would like to) forward additional evidence. As recently as January 22, 2013, I received the offer for prepaid cleaning services for up to 156 hours of cleaning services in 2013 -- $989 if paid in full or 2 payments of $550. This is well past the arrest date listed on the court website (I'm curious if she was held or if she was released on bail).

As of today, Ashleigh Ward is still accepting prepaid customers via email marketing and signing up new hourly customers on organized-by-design.info with no apparent intent on showing up. Since booking my appointment for organization services, which I purchased via a prepaid coupon on a deal site, her grandmother died (which she later referred to as as her great-grandmother, not her grandmother - both in writing), her son broke his arm, her son caught pneumonia, her son slammed his finger in the door, etc., on the day of each missed appointment.

Please message me your information and I will forward the offer.

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Kyre Rdd

Ellicott City, Maryland

Vivacity Cleaning, Palmyra Va - Complete Scam

Sep 07, 2012

Updated by user Oct 18, 2012

UpdateÂ

I did not buy this special through Groupon...I bought it through the Vivacity, so the refund should come from the company. Â I did recently get an email from the owner saying I could be refunded....however, when I emailed twice and called no one responded back.

Â I assume the owner sent out refund emails is response to all the negative feedback and has no plans of actually following through. This is an awful company...and I am going to post a complaint the the Virginia State Consumer Affairs Dept.

Original review Sep 07, 2012

Vivacity is a complete scam! Â The owner, Ashleigh Ward, is super nice, until she gets your money. Â I paid for a 12 months of cleaning service, 20 hours each month. The owner assured me there would be no scheduling issues. Total I ended up only getting 14 hours of service in the month of August. Â It was awful trying to make appointments, no one responded to telephone calls. Â Twice I had appointments scheduled for cleaning and no one came. in Sept. I received an email stating I could not have 20 hours per month and would not be able to have someone come weekly. Â When I asked for a refund for the remaining 11 months of service, the owner refused, saying I got $100 of "free" services!

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8 comments

Guest-1216506

Sep 21, 2016

I worked for Vivacity and you are very correct. I didn't like how unprofessional they was with their customers.

Whom pays very good for their service. I was her best cleaner , I quit because it seemed always last minute Every job she had whomever other worker couldn't fill in. But anyway, I am available anytime and am very reliable. I'm a hard worker, detail oriented , trustworthy, friendly, and trust worthy.

I have my own vehicle and have never not went to a job.

Please e mail me If you would think of having me work for you, for cleaning , organizing, run errands, cook, dog walking or anything! I am a young stay at home mom..

Mommalnicole1@***.com

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Aya Dns

Jan 31, 2013

Replying to comment of Guest-555108

Groupon will only make refunds in the form of a credit for and only if the request was made no later than 60 days after purchase. Since you're keeping up the rescheduling act as long as you are, it's now money down the drain.

To other victims: Please report (as I have) to Groupon that Vivacity LLC, Organized by Design, Piper Interiors and Piper Dot should be considered a scam. Also inform them that Ashleigh Ward was arrested in August, 2012 and is facing felony charges for embezzlement - the court date is on Feb 5 at 9am the Albemarle County Court.

Hopefully this will encourage the deal sites to make exceptions on the 60 day policy, since many of her deal site offers were made after the arrest date. Also report this to the police and the Virginia State Office of Consumer Affairs so that it will be included as additional evidence in court.

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Contact Information

Mailing Address:

420 Justin Dr

Palmyra, VA 22963

Phone:

(434) 321-8275

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Purchased a 4 hour service

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