Vitex Systems
Vitex Systems Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vitex Systems has a 1.3 star rating from 1 review and consumers are mostly dissatisfied; the single detailed review describes long-term Control4 installation failures, high prices, and repeated paid callbacks. Vitex Systems reviews reflect product diversity appreciated but major service concerns.
Positive Feedback
Reviewers value the diversity of products or services offered and recognize a broad product lineup despite other issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and installation quality leading to ongoing fixes.
- Reports of unexpected billing for return visits and upgrades after initial work.
- Difficulty obtaining refunds or satisfactory resolution for faulty installs.
- Examples in Vitex Systems customer complaints cite incompatible or outdated equipment used during installs.
Key Takeaways for Future Customers
- Check detailed reviews and ask for installation references before hiring.
- Confirm warranty, upgrade costs, and policies on callbacks and billing in writing.
- Expect higher price levels and verify compatibility of equipment upfront.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vitex Systems has a 1.3 star rating from 1 review and consumers are mostly dissatisfied; the single detailed review describes long-term Control4 installation failures, high prices, and repeated paid callbacks. Vitex Systems reviews reflect product diversity appreciated but major service concerns.
Positive Feedback
Reviewers value the diversity of products or services offered and recognize a broad product lineup despite other issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and installation quality leading to ongoing fixes.
- Reports of unexpected billing for return visits and upgrades after initial work.
- Difficulty obtaining refunds or satisfactory resolution for faulty installs.
- Examples in Vitex Systems customer complaints cite incompatible or outdated equipment used during installs.
Key Takeaways for Future Customers
- Check detailed reviews and ask for installation references before hiring.
- Confirm warranty, upgrade costs, and policies on callbacks and billing in writing.
- Expect higher price levels and verify compatibility of equipment upfront.
Turn one complaint into a collective action
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Verified Reviewer |
Naples, Florida
Avoid this company at all costs
- - Control 4 system installed in 2015 has compatibility issues.
- - Old equipment installed, upgrades billed, truck-roll fees, and customer service is poor.
We had a Control 4 System installed in connection with a new home in 2015 and it has been a nightmare ever since. We have had other companies come out to investigate what was installed and we were told that we have equipment that is not compatible with some of the other equipment, that old equipment was installed (apparently so they could get it off their shelf) instead of the newest equipment and every chance they get Vitex charges for an upgrade or some other tweak that is necessary.
We thought we were having a "Smart House" installed and the problems have been endless. We were stupid. Their follow-up and customer service is very poor and when they fail to get the job done right the first time, they bill the customer for a "truck roll fee" to return, and start the clock all over again. Attention to detail and customer service is absolutely horrible.
Keep looking for a good A/V company that stands behind its work. Don't waste your time or your money with Vitex.
- Horrible customer service and questionable results
Preferred solution: Let the company propose a solution
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