Vital Records Online
Vital Records Online Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vital Records Online has a 1.1 star rating from 3 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and report high prices and service failures.
Positive Feedback
Some customers eventually received their certificates after long delays, but positives are limited and inconsistent.
Negative Feedback / Risk Areas
- Frequent Vital Records Online reviews cite billing that charges despite cancellation and difficulty obtaining refunds.
- Reports of misrepresented services, extra notary fees, slow delivery, and poor customer service.
- Customers describe high price levels and contested charges leading to disputes.
Key Takeaways for Future Customers
- Expect delays and potential need to dispute charges through your card issuer.
- Consider using Vitalchek.com or contacting the state health department directly.
- Do not rely on quick processing or guaranteed refunds from this vendor.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vital Records Online has a 1.1 star rating from 3 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and report high prices and service failures.
Positive Feedback
Some customers eventually received their certificates after long delays, but positives are limited and inconsistent.
Negative Feedback / Risk Areas
- Frequent Vital Records Online reviews cite billing that charges despite cancellation and difficulty obtaining refunds.
- Reports of misrepresented services, extra notary fees, slow delivery, and poor customer service.
- Customers describe high price levels and contested charges leading to disputes.
Key Takeaways for Future Customers
- Expect delays and potential need to dispute charges through your card issuer.
- Consider using Vitalchek.com or contacting the state health department directly.
- Do not rely on quick processing or guaranteed refunds from this vendor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You messed up my address
- - Stuck at Lackland AFB waiting for a birth cert.
- - My request went to Jacksonville, not San Antonio.
- - They charged $55, saying I didn't pay to expedite.
Im very angry Im stuck at this military base LACKLAND AFB waiting on my birth certificate that I need to get home as I put on my request not Jacksonville theres a big difference between San Antonio and Jacksonville Florida let alone yall took 55 dollars from me and said that I didnt pay to have it expedited
- Not very good at helping
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Horrible Company
- - Birth certificate order started 1/4/2024; nothing arrived for 6 weeks.
- - Certificate arrived 4/20/2024; refunds denied; avoid this company.
It took over three months, with continued run around and they did not offer any compensation for their incompetence.
I helped my 87 year old mother apply for a birth certificate on January 4th, 2024. She had to go through an online notary which costs even more money, and she didn't need to do it. Nothing came in for 6 weeks and we started calling not only vitalrecordsonline, but also The New York Department of Health and were getting the run around from both. We asked several times for a refund as nothing was being delivered and vitalrecordsonline stated it was in New York's hands since 1/5/2024.
New York stated they hadn't received anything. Agent after agent gave us the runaround. After 3 months, I finally got involved on 4/16/2024 and vitalrecordsonline informed me that New York cashed the check on 4/6/2024 and that they would not be able to provide a refund. Emailed a supervisor imploring him to review all the phone calls and was denied a refund.
The certificate came around 4/20/2024. The State Health Department said that vitalrecordsonline has a low priority on their list.
If you want good result use Vitalchek.com. Whatever you do, do not use this company, they will take advantage of you.
- Make you pay for services you dont need
- Horrible customer service
- Are crooks
Preferred solution: Full refund
User's recommendation: Use Vitalchek.com not this *** company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not deal with this company.
- - I paid expecting site could print the copy I needed and canceled within ten minutes, but they charged my card anyway and I'm disputing the charge.
I PAYED THINKING THIS SITE COULD HAVE ME PRINT THE COPY I NEEDED THEN CALLED AND CANCELLED IN ABOUT TEN MINUTES, THEY CHARGED MY CARD ANYWAY. IT WAS A SIMPLE THING THAT IS DURING IN TO A LARGE PROBLEM. DISPUTING IT WITH MY CARD I PAID WITH.
- Never again will i used vital records
- Bogus company
- Illegal practices
- Misrepresented services
Preferred solution: Full refund
$59 For An Envelope & the Same Application From The Website
- - Paid $59 for a certified birth certificate but got only an envelope with the form; advertised as quick and easy.
One star is too high. I paid $59 for a certified copy of my birth certificate and they advertise as providing these vital documents.
I filled out the application and gave all of my identifying information and I was to wait for my info and identity to be verified before I would receive my records. I get an email the next day that says my information has been verified and that an APPLICATION is on the way. I called them and got the run around for about 20 minutes, and finally, I got someone on the phone who told me that the wording in the email is for security purposes....o--kay? Two days later I get my envelope, open it and it is a copy of the application that I filled out with Vital Records Online and a sheet informing me that I would have to send the application with a money order to the Vital Records Office that coordinates with my city/state of birth.
So...$59 for an envelope and a piece of paper that I could have downloaded for free,.
If I knew this was what would happen, I would've downloaded the application, made copies of my gov't identification(s), got a money order and mailed it in myself, for a fraction of the price. Vital Records Online claims to be quick and easier and their name is very misleading as well.
- Predatory
- Misrepresented services
- Being scammed
Preferred solution: Full refund
Dear Shanetra, We apologize for your experience. Our company's goal is to assist you in preparing your request by making sure you fill the rights form, send them to the correct office and get all the support needed while doing so, for your application to be successful the first time.
Our fee is for that extra service and assistance. Our website clearly states: "You may get your vital records without preparation fees by going to your local health department or by searching for the right website online. However, going there or finding the right website is a painful process. Here are just a few reasons why so many people choose to use our services." That being said, we took a look at your record, and it shows that your purchase was refunded.
We hope this solved your issue with our service. Best regards, VitalRecordsOnline.Com Customer Service Team
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Dear Robin, While we appreciate constructive feedbacks, may they be good or bad, it appears that you have mistaken us for another company. We are unable to locate any application/transaction in our system, using your first or last name, your email address or phone number.
There are several other companies in our industry and not all are created equals. We take pride in providing the best service possible and will always refund our customers if there is any mistake made on our behalf. Please feel free to provide us with your order ID number so when can double check on your application.
In the event that you made a mistake, please feel free to remove your bad review at your earliest convenience. Best regards, VitalRecordsOnline.Com