Vitagene
Vitagene Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vitagene has a 1.3 star rating based on 4 customer reviews and consumers are mostly dissatisfied; common Vitagene reviews report missing or delayed test results and poor access to account medical tabs.
Key Takeaways for Future Customers
- Expect long waits for results and limited phone support when checking orders or registrations.
- Consider alternatives cited by reviewers such as Ancestry or MyHeritage before purchasing.
Negative Feedback / Risk Areas
- Vitagene customer complaints focus on missing results, unresponsive customer service, and registration errors.
- Customers report delivery issues and inability to print or access medical reports online.
Positive Feedback
There are no prominent positive comments in recent reviews; price is reported as high and users recommend choosing another lab.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vitagene has a 1.3 star rating based on 4 customer reviews and consumers are mostly dissatisfied; common Vitagene reviews report missing or delayed test results and poor access to account medical tabs.
Key Takeaways for Future Customers
- Expect long waits for results and limited phone support when checking orders or registrations.
- Consider alternatives cited by reviewers such as Ancestry or MyHeritage before purchasing.
Negative Feedback / Risk Areas
- Vitagene customer complaints focus on missing results, unresponsive customer service, and registration errors.
- Customers report delivery issues and inability to print or access medical reports online.
Positive Feedback
There are no prominent positive comments in recent reviews; price is reported as high and users recommend choosing another lab.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want my *** daughter's Results from their DNA TESTING KIT I PURCHASED IN OCTOBER
I don't know what has happened. I'm just angry; that is all I do know. Personally, I don't know how you can make things better.
Preferred solution: Deliver product or service ordered
User's recommendation: Order from Ancestry, My Heritage not here
Test results
I get a circle with a slash when I hover over the Medical tab on my account. I need to pull up and print my results!
Preferred solution: My test results
San Francisco, California
Haven't received my results from Vitagene. I sent in my test kit over 3 months ago
- - I sent in my test kit over 3 months ago and have not received results.
- - Customer service only provides email responses.
- - Phone support is not available.
Horrible!!!
I sent in my test kit over 3 months ago and have not received my results yet.
I called Vitagene customer service and got a recorded message saying they cannot provide me with at phone response only email
Preferred solution: Full refund
User's recommendation: Don’t support Vitagene
Product registration
There is no product number on box for registration......,.........................................
..
Preferred solution: Register samples
No results
- - Completed and mailed a food sensitivity test.
- - Waited over a week for results, but none arrived.
- - Phone line goes to an automated voice message.
I completed my food sensitivity test and sent it in. I waited over a week and did not receive results so I attempted to contact the company.
The customer service number takes you to an automated voice message. I have emailed the company numerous times at the email provided on their website, with no response. This is not an expensive test.
The company seem to be reputable. However Im very disappointed.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get my test results there in can't retrieve them
- - User sent a COVID test back using a friend's email.
- - Friend received results not matching the user's ID, and the user asks for help.
I sent my test tube back for COVID I entered my Id number but I used a friends
e mail address twistedkitty284@***l .com
They only sent my friends results not mind. She has a different Id #. But the same
e mail address
Can you help me get my results
Maybe try mamacash1946@***.com
Thank you my if # is SD779458****74
Cannot remember my pass word
Preferred solution: My test results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed!
- - Ordered two kits for us; over two months with no feedback or CS number.
- - Can't register two more kits; was scammed and is consulting an attorney.
I ordered two kits for my husband and self, sent them in and over two months now no feedback no reports answers, no C/S number to use in the meantime I ordered two other kits and can't register them for some reason. I was scammed and talking to an attorney
Preferred solution: my test results, and a full refund on the two kits here I am not going to use since I cant my former test results
User's recommendation: run, Dont buy, they take money and no phone # to call!
Jenks, Oklahoma
Registration error
- - I registered my DNA sample with the card number but need the box number; samples have been mailed.
- - Vials labeled VG3BXN64; please advise.
I went to register my DNA sample. I have the number from my card, but did not realize that a number is needed from the box.
What can I do? The samples already mailed.
My number on the viles are VG3BXN64. Please let me know.
Bill 479-381-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo results
- - Test kit sent in June; follow-up in July.
- - No contact; phone voicemail; emails promise 72 business hours.
- - Reviewer cites poor management and understaffing.
I am still waiting to hear from Vitagene.
I sent of a test kit in June and followed up at the end of July. I have had zero contact with them as their phone number is an answering machine and emails are returned with a "we will get back to you within 72 business hours (which works out to nine days and assuming 4 of the nine are weekend they have a solid two weeks). This company is poorly run, and critically understaffed have used them.
- Idea of finding out which foods i should moderate
Preferred solution: Deliver product or service ordered
User's recommendation: Choose Another Lab
Hospitals, Clinics and Medical Centers Expert Talks
4th COVID Vaccine, Monkeypox, Mask-Optional Policy
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Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.
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