Janis F Tqe

Test results

I get a circle with a slash when I hover over the Medical tab on my account. I need to pull up and print my results!
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Preferred solution: My test results

Maxine L Rft
map-marker San Francisco, California

Haven't received my results from Vitagene. I sent in my test kit over 3 months ago

Horrible!!! I sent in my test kit over 3 months ago and have not received my results yet. I called Vitagene customer service and got a recorded message saying they cannot provide me with at phone response only email
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Preferred solution: Full refund

User's recommendation: Don’t support Vitagene

Mark A Fzw
map-marker Stamford, Connecticut

Product registration

There is no product number on box for registration......,......................................... ..
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Preferred solution: Register samples

Katie H Kft
map-marker Shepherdstown, West Virginia

No results

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I completed my food sensitivity test and sent it in. I waited over a week and did not receive results so I attempted to contact the company. The customer service number takes you to an automated voice message. I have emailed the company numerous times at the email provided on their website, with no response. This is not an expensive test. The company seem to be reputable. However Im very disappointed.
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Preferred solution: Deliver product or service ordered

Patricia C Cok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North East, Maryland

Can not get my test results there in can't retrieve them

I sent my test tube back for COVID I entered my Id number but I used a friends e mail address twistedkitty284@***l .com They only sent my friends results not mind. She has a different Id #. But the same e mail address Can you help me get my results Maybe try mamacash1946@***.com Thank you my if # is SD779458****74 Cannot remember my pass word
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Loss:
$1

Preferred solution: My test results

Linda S Dnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed!

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I ordered two kits for my husband and self, sent them in and over two months now no feedback no reports answers, no C/S number to use in the meantime I ordered two other kits and can't register them for some reason. I was scammed and talking to an attorney
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Loss:
$450

Preferred solution: my test results, and a full refund on the two kits here I am not going to use since I cant my former test results

User's recommendation: run, Dont buy, they take money and no phone # to call!

Anonymous
map-marker Jenks, Oklahoma

Registration error

I went to register my DNA sample. I have the number from my card, but did not realize that a number is needed from the box. What can I do? The samples already mailed. My number on the viles are VG3BXN64. Please let me know. Bill 479-381-****
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Kathleen B Dqd

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Verified Reviewer

No results

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Updated by user Aug 06, 2021

I am still waiting to hear from Vitagene.

Original review Aug 05, 2021
I sent of a test kit in June and followed up at the end of July. I have had zero contact with them as their phone number is an answering machine and emails are returned with a "we will get back to you within 72 business hours (which works out to nine days and assuming 4 of the nine are weekend they have a solid two weeks). This company is poorly run, and critically understaffed have used them.
View full review
Loss:
$69
Pros:
  • Idea of finding out which foods i should moderate

Preferred solution: Deliver product or service ordered

User's recommendation: Choose Another Lab

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