New Reviewer

This is not a resort Vista Cay Resort, Orlando, FL

I have looked at the reviews and were surprised that we did not have better service. We booked this through Bookit, first if all my sister called up to ask questions and they got our reservation for the wrong weekend. She was annoyed by the lack of organization before we even checked in. She called a second time, asking more questions like is there a shuttle like most resorts have, there was not. Okay we can live with that. She asked about check in and out and were told different hours. Do the front desk know what they are doing? We were still excited and came with a positive outlook. We check in and were told there was a $75 cleaning fee, this was not expressed on the Bookit site. We said we would clean it ourselves. We could have stayed at Embassy Suites and got a free breakfast and better service. Ohwell, live and learn. Well we enter the room was nicely presentation. My sister room was fine. Mine of the other hand had stains on the floor and smelled of mold, which really bothered my allergies. It was nice to have a full kitchen, which my sister and I walked over to a pizza place and shopped at Publix. The dishes could have been cleaned better, I saw hairs on the cups. On top of it the air stopped working during the night, we called to have someone to fix it, we were told someone would be there in 15 min, we called 2 hours later and they finally fixed it. I am not a person that complains but this place was not very professional in my opinion and I believe others need to know what they are getting in to, I did voice my concerns to them and they had the nerve to tell me about there rewards program. Did they hear a word I said?
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ID
#347346 Review #347346 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$250

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