Visions Electronics

I purchased a Refurbished TV online on 2023-12-20.

Product received on 2023-12-27. Beaten up / taped up box.

50+ clusters of dead pixels or what appears like dirt stuck behind the panel. Bottom right visual issues, bent leg. I contacted the company the very same day, as they have an extremely strict policy where they will reject all claims made past 24h upon receiving a product.

They never replied.

I wrote again on 2024-01-08, this time threatening to file a credit card chargeback.

No reply.

Credit card chargeback filed on 2024-01-15.

On 2024-01-29, Visions replied with a mere pre-written email template claiming I could return the TV (800km drive for me), or ask for a refund, but I'm responsible for sending it back (how?) and I may be charged shipping fees at their discretion. The template never addressed the claims I made in my previous 2 emails, nor did it apologize for any inconvenience.

Their email was also sent more than 30 days after my first email to them, which is past their own return period.

On this same day, I called my bank to inquire as to what to do.

On 2024-02-09, my bank called back, we discussed the situation, we agreed Visions was at fault, and the chargeback claim went ahead.

Visions fought back against the claim yet still never tried to contact me to resolve the situation. Based on the same data I had provided my bank, the chargeback claim was ultimately rejected on 2024-03-19, because I still have the product.

On that same day, I then called Visions. This time (of all the times I tried calling), someone answers and says they will look into the situation and get back to me.

On 2024-03-20 (today), I received an email from Visions where I can find my own box and bubble wrap, am responsible for preventing any further damages, and they will refund me upon receiving and inspecting the TV. No mention of an exchange, no proposal of sending me a replacement first so I can send the broken TV back in a proper box.

I stand here today befuddled.

Never in my entire life have I gone through such experience. From the very beginning I have communicated proactively. I received a faulty product (which being refurbished, should have been quality tested twice), which is Visions fault.

I never heard back for more than 30 days. When I finally did, a chargeback request was ongoing, and ultimately, I stand here 3 months after ordering and Im down over 1k and stuck with a broken TV.

I will not stop fighting until this is resolved, but the countless hours, the anxiety and angst can never be fully compensated.

STAY AWAY.