Visions Screwed Up Our Son's Continued Education

We stressed our desire to Visions that our son's education not be disrupted by his stay. Despite the assurances we received, that is exactly what happened. We are currently in a very difficult situation trying to keep him with his classmates as we re-integrate him into school after missing a large block of the semester. This is enormously frustrating, as the school administrators were very flexible in providing every opportunity for him to keep up. Visions had their own agenda- forcing him into their school, priming him for their outpatient program. To top it off no one there could be bothered to coordinate or even return the school counselor's calls.
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Reason of review:
Poor customer service
Aine Tvz
map-marker Malibu, California

Visions Teen Treatment Center is Dangerous for Adolescents

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Be careful when considering sending your son or daughter to Visions Teen Treatment Center in Malibu, California. My family did not have a good experience at this program. The communication was terrible. It was disorganized, chaotic and unprofessional. We were referred here by a family friend who is a therapist. She later apologized to us, saying that she had been unaware of major changes at Visions. She stated that the program had been started and run for many years by a husband and wife team. The wife left some months ago and she suggested that her departure may be the reason there has been a decline in the quality of services. I don’t know if this is so. I can’t compare it to it’s old self. I can however compare it to the program we took our daughter to next. It's scary to think that Visions Rehab is actually in total control of minors while their parents are totally unaware of what's going on! The fact that we needed to go to another program may speak for itself. It was amazing to have a back to back experience however. It was only after we were in a quality program that we fully understood how poor the treatment we received at Visions was. I realize there aren't many options in Los Angeles or Malibu when it comes to adolescent or teen facilities, but do your diligence. We actually chose Newport Academy and the difference was 180 degrees, but there are likewise other options available as well. Me personally, if I were to recommend a teen facility to a friend or loved one, it would be Newport Academy.
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  • Bad clinical services
  • Poor structure
  • Lack of professionalism
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Branndon Snr

Consumer Complaints on Visions Teen Treatment in Malibu, CA

In investigating a number of adolescent and teen drug rehab centers throughout Los Angeles & Malibu, California, Visions Treatment Center kept coming up. I had been warned however, that there were possible consumer complaints on this facility and decided to perform a number of online searches. As I was going through a bunch of websites, I decided that I wanted to get facts more so than people's potentially biased opinions. I ended up going onto their governing body's website which happens to be The California Department of Social Services. To my amazement I happened to find 7 (SEVEN) Type-A citations on Visions Treatment Center. FYI, Type-A is the worst! Here is the link to that page on the CDSS website -****#detailview Please, I urge you to do your research closely prior to choosing an adolescent or teen drug rehab center! I realize there aren't many other options throughout Los Angeles or Malibu but there are a few that I am now aware of. I am somewhat familiar with a teen facility called Newport Academy which I believe is in Orange County, and which I have heard good things about. In the final analysis, remember that this can be a life or death decision and I implore you to do you diligence! Good luck...
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Reason of review:
They have been reported numerous times!

Preferred solution: Deliver product or service ordered

1 comment


Thanks for making sure that all parents and loved ones do their research!

We take full responsibility for our errors, including type A citations. We also encourage you to go and see what those violations are.

If you are concerned you can call CCL as mentioned above and they can tell you what we and other programs have been up to as well as reviews of the facilities that have been done annually. Once reviewed, I think you will be impressed with how the state has assessed our programs.

Visions has always been completely honest with the state, and our families. If we miss a vitamin, we report it as a missed medication which is a violation of this sort.

Other facilities do not log and honor this code for vitamins and antibiotics ointments. If our families and doctors believe it needs to be taken daily, we call it a medication and it has a doctors order in place.

At Visions, we only do what the family and doctors agree to, even if its a scratched knee.

Another of the violations, was a missed signature for a medicine, which means that our staff did not have the client sign that they took their med, but had actually taken it!

The state is serious and so are we and take full responsibility for our mistakes. I encourage you to reach out to well respected programs and therapists, meet with different programs and decide what is best for you and your family. Do not rely on the internet for all of your research as we all know that people (including other programs) can "review" each other based on fear of lack of business. We are not a "Malibu" program but a program that is in "Malibu" we don't woo with nonsensical treatment options, but provide comprehensive, extensive assessments (which includes neuro psychological testing) on all of our clients, unless they have been done recently, and even then we have our team augment assessments if we feel something has been missed.

We don't "guess" when it comes to meds or treatment planning. We bring in the latest evidence based treatment and the most respected leaders in the field to ensure that we are truly customizing the individualized care we provide. If you have any questions regarding this, or anything else, feel free to call me, Amanda Shumow, one of the founders of Visions, so I can help. If you feel that your child needs help, we will assist you in finding the most appropriate program for your family!

(310) 430-**** is my cell phone.

I think the owners of the facilities that take care of your loved ones should be available to you night or day. Thanks for allowing me to respond!

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